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Quality & Friendliness mentioned in 478 of 999 reviews (47.8%)","99.2% of Staff Quality & Friendliness reviews are 4 or 5 stars","Average rating in Staff Quality & Friendliness reviews: 4.9★"]},{"id":"patient-experience-satisfaction","label":"Patient Experience & Satisfaction","description":"Reviews discussing patient experience & 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Gabby"]},"Ci9DQUlRQUNvZENodHljRjlvT25BNWIzZFhjRXhSTm00MlIxcDFNWGhqT0hkNFQxRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer briefly praises Jacksonville Complete Dentistry for doing great work.","key_phrases":["great work"]},"Ci9DQUlRQUNvZENodHljRjlvT21WSVRXZHJNbTlHY210RE1sSk1ablptWVVsVk9WRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Sam"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Dr. Sam and JCD for affordability and genuinely listening and responding to patient needs rather than just going through the motions.","key_phrases":["Dr. Sam is outstanding","JCD is affordable","listen to me, to react","enormous difference"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjeFZVVnVNVXBPYlV0RldGRndSR1ZaWW5KV01GRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a positive experience with professional and friendly staff and is looking forward to returning.","key_phrases":["very professional ladies","were very nice","looking forward to my next visit"]},"Ci9DQUlRQUNvZENodHljRjlvT205SlpHVm5XVTlOWjNKaVVqZExZM0ZHVmtWc1YwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","responsiveness","communication","courtesy"],"entities":{"technicians":["Barker"],"services":["full-extraction","dental-implants","prosthetic-bridges","pain-management","temporary-bridges"],"problems":["full-mouth-tooth-loss-requiring-extraction","need-for-upper-and-lower-implants-and-prosthetics","broken-temporary-bridges"]},"one_line_summary":"Patient praises Complete Dentistry for exceptional care through a complex full-mouth extraction, implant, and prosthetic procedure including responsive follow-up for broken temporary bridges.","key_phrases":["full extraction on both top and bottom followed by 8 implants","outstanding follow up with many office visits","immediately seen and get a replacement within like 3 days","the teeth are gorgeous"]},"Ci9DQUlRQUNvZENodHljRjlvT2psSGRVZDZMV2xEWjBkVFluQnNXbEE1V0dKc2NXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Peyton","Montoya"],"services":["dental-hygiene","dental-implants","root-canal","teeth-cleaning"],"problems":["cracked-molar","broken-tooth-after-root-canal","dental-anxiety"]},"one_line_summary":"A 70-year-old long-term patient praises hygienist Peyton, the front office staff, and Dr. Montoya's skilled implant work for keeping her loyal to the practice for 3–5+ years.","key_phrases":["Peyton, a hygienist, kept me coming back","the implant is perfect","extremely professional Dentists","front office customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSd1JYbzVSbE5ZVjBOV1VWZDNZMU5EVVZndGFFRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises the professional and pleasant front desk staff and hygienist, calling the overall experience with dentists and all staff very positive.","key_phrases":["pleasant and professional front desk staff","hygienist is always very sweet","good experience","dentists and all staff"]},"ChdDSUhNMG9nS0VKZmFycEN3am9yaDlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the friendly, professional staff and convenient location, recommending Jacksonville Complete Dentistry for all dental needs.","key_phrases":["Great service","friendly and professional staff","recommend them for all of your dental needs","Great location, easy to get to"]},"Ci9DQUlRQUNvZENodHljRjlvT25veldqUkNRVU5hVVZKRFdIVnpiVnBuWkhCaGJsRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a great experience at Jacksonville Complete Dentistry.","key_phrases":["Great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURLd3Z6UFZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene","teeth-cleaning"],"problems":["dental-anxiety"]},"one_line_summary":"A highly satisfied patient praises hygienist Jessica for her gentleness, thoroughness, and ability to ease dental anxiety.","key_phrases":["most gentle hygienist I have ever had","observant, thoughtful, and yet very thorough","anxiety about dental visits","Trust JCD with your smile and your comfort"]},"ChdDSUhNMG9nS0VJQ0FnSUNlOGViTXhnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for outstanding service and professional staff doing excellent work.","key_phrases":["Outstanding Service","Professional workers","Awesome work"]},"ChdDSUhNMG9nS0VJQ0FnSURCcE5tc2pBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-checkup"],"problems":[]},"one_line_summary":"Patient expresses that visits are always a pleasure and feels like family with the staff.","key_phrases":["always a pleasure coming in","feel like I'm with family and friends","getting taken care of"]},"ChdDSUhNMG9nS0VJQ0FnSUN1ODRXdTJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A first-time patient praises Jacksonville Complete Dentistry's beautiful facility, knowledgeable staff, and calming atmosphere, giving a strong recommendation.","key_phrases":["Amazing first impression","Beautiful facility","calming atmosphere","most certainly recommend JCD"]},"ChdDSUhNMG9nS0VJQ0FnTURReWJETHBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["dental-consultation"],"problems":["dental-issues"]},"one_line_summary":"Patient had an excellent consultation addressing their dental issues at Jacksonville Complete Dentistry.","key_phrases":["Excellent consultation","dealing with my dental issues"]},"ChdDSUhNMG9nS0VJQ0FnSURXN1lxdTFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication","scheduling"],"entities":{"technicians":[],"services":["dental-procedures"],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for smooth check-in, courteous and professional staff, and clear explanations of dental procedures.","key_phrases":["checkin is smooth","staff is courteous and professional","explained at length and in layperson's terms","do not hesitate to make an appointment"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkT1VuRXdaWEJNV1RoeE5WOVlTVkJtVEVSWlZWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","courtesy","communication","professionalism"],"entities":{"technicians":["Peyton","Sam"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Patient praises easy scheduling, pleasant receptionists, excellent hygienist Peyton, and phenomenal Dr. Sam, giving a full endorsement to family and friends.","key_phrases":["easy to make an appointment","Dr. Sam was phenomenal","kind and gentle","full endorsement for my family and friends"]},"ChdDSUhNMG9nS0VJQ0FnSURTaWVtTy13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the courteous staff and highly recommends Dr. Barker as an exceptional dentist.","key_phrases":["Courteous staff","great dentist","Dr. Barker is the best"]},"Ci9DQUlRQUNvZENodHljRjlvT2twWFFYTkZTVEZNYTJRellrZEVRalp3TWs1Tk0wRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient had a great experience, praising the staff for being friendly and knowledgeable.","key_phrases":["great experience","very friendly","knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT21oSWRUbE9jMFJpZG14R1RrWkNWV0pIVTAwMmFtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["severe-dental-anxiety","history-of-passing-out-at-dentist"]},"one_line_summary":"A highly anxious patient praises the entire staff for going out of their way to make her comfortable and at ease during her visit.","key_phrases":["really bad anxiety when it comes to dentists","made me so comfortable","went out of their way to help me","wouldn't go anywhere else"]},"ChZDSUhNMG9nS0VJQ0FnSUQwclp2RFlBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer briefly praises the staff for being very professional.","key_phrases":["Staff very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsRWEySnRObGxXTTJzNVNubG9la2d6UjJOUFZtYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM4LXZhWGl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The patient was delighted with the care and professionalism received at Jacksonville Complete Dentistry.","key_phrases":["wonderful service","delighted with the care","professionalism I received"]},"Ci9DQUlRQUNvZENodHljRjlvT2tnMGVWaHNiVGN4TW5aT2EwNDBNMng2VlRNd1pHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Samuel"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A Swedish patient strongly recommends Dr. Samuel for his calm, reassuring manner that makes anxious patients feel comfortable.","key_phrases":["strongly recommend","made you feel comfortable","terrified of going to the dentist","know his audience"]},"Ci9DQUlRQUNvZENodHljRjlvT25KQ2VWZ3RRbkpvWkd0eVVDMHhiblZFYVZWSlIwRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xaVE5UVndNVkoyV25Wd1NVWjJlazV6VlhCVFUxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["extractions","dentures"],"problems":["dental-anxiety","fear-of-dentist","need-extractions","need-dentures"]},"one_line_summary":"A patient with dental anxiety felt completely at ease for the first time and plans to return for extractions and dentures.","key_phrases":["fear of dentist","did not have palpitations","need extractions and dentures","Best place ever"]},"ChZDSUhNMG9nS0VJQ0FnSURiN2VfRmNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for being consistently fast, easy, and highly professional.","key_phrases":["always fast and easy","very professional and through","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUREbHZDMGZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer had a great experience at Jacksonville Complete Dentistry, praising the friendly and professional staff.","key_phrases":["great place","super friendly","professional"]},"ChZDSUhNMG9nS0VJQ0FnSUR1dDVxaUtBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Devon"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer praises new hygienist Devon for making the cleaning experience enjoyable.","key_phrases":["Devon was fantastic","welcome addition to the practice","almost look forward to my next cleaning"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWRWR5MHpURFp6VDJScmFYSTJlbFpGY2xJMmQwRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises their dental hygienist as awesome.","key_phrases":["dental hygienist was awesome"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJMVZXOVljMlJqWlVkbk1rVmxZa3BvWWxOaVlrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Sam"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"Despite hating the dentist, the reviewer always has a pleasant experience at JCD thanks to the professional, courteous, and communicative staff and Dr. Sam.","key_phrases":["staff is amazing","professional courteous and very thorough","explain everything so that you understand","always have a very pleasant experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25rNFNtWlNNV000Y2tneE4wa3RUVE5hTW5WTWJVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Sam"],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer highly praises Dr. Sam and the entire Jacksonville Complete Dentistry team for outstanding dental care and service.","key_phrases":["outstanding dentist","best dental care there is","Excellent overall experience","from the front office to the dental care providers"]},"ChZDSUhNMG9nS0VJQ0FnSUNlM3A3N2ZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer consistently praises the dental team for being great and attentive.","key_phrases":["Always a Great attentive crew","great attentive"]},"Ci9DQUlRQUNvZENodHljRjlvT21sTGVXYzJRV3REV0VKclVGODJOVVIyUVRaUlUyYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","technical_knowledge","professionalism","scheduling","problem_resolution","courtesy","pricing"],"entities":{"technicians":["Wayne"],"services":["tooth-extraction","bone-graft","dental-bridge","partial-plate","dental-implants"],"problems":["fractured-tooth","damaged-healthy-adjacent-tooth","4-tooth-gap","bullied-into-bone-grafts","temporary-partial-plate-not-ordered","contraindications-for-implants-ignored"]},"one_line_summary":"A 70-year-old veteran describes a deeply negative experience involving a rushed dentist who damaged a healthy tooth, ignored her medical contraindications, pressured her into bone grafts, and failed to order her promised temporary partial plate.","key_phrases":["Wayne Barker damaged a healthy tooth next to the fractured tooth","I felt bullied into this procedure","a partial plate wasn't ordered","astronomical bills submitted to the VA"]},"ChdDSUhNMG9nS0VJQ0FnSUNRckt6cmhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Wayne"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises Dr. Wayne Barker as an exceptional, caring, and professional dentist who treats patients like family.","key_phrases":["best dentist","excels in his craft","treats you like family","truly cares about his patients"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJMWMwRktUVXg1UzNWNVZrMWtSblJJT1VOdmJIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A returning patient praises Jacksonville Complete Dentistry as a great dental place with excellent staff.","key_phrases":["Great Dental Place","Excellent Personal","Used to go there before"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCSlZGTTBjbk4zZGpWSWFVUXpZa3BhWTNkaFkzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient had an excellent visit and highly recommends Jacksonville Complete Dentistry for its professional, thorough, and caring staff.","key_phrases":["wonderful experience","professional, thorough, and able to create a comfortable and informative environment","genuinely care for their reputation and patients","highly recommend this practice"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsS00wYzJXbGxQUVZWU1preHJaVGxEWDJaQ2JsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":[],"services":["dental-examination","teeth-cleaning"],"problems":[]},"one_line_summary":"Customer was impressed by the ability to schedule and receive a dental exam and cleaning the very next day.","key_phrases":["Amazing Service and scheduling","same day after scheduling the day before","examination and cleaning"]},"Ci9DQUlRQUNvZENodHljRjlvT21ObVNtSldUWFJETm5wRk9HZFNVbWd5Y1c5Q1ozYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution","pricing","responsiveness"],"entities":{"technicians":["Ashlee","Daniella"],"services":["dental-hygiene","dental-cleaning","general-dentistry"],"problems":["patient-anxiety","prior-negative-experience"]},"one_line_summary":"A returning patient praises Jacksonville Complete Dentistry's remarkable turnaround, highlighting compassionate staff, proactive management accountability, and a warm, welcoming atmosphere.","key_phrases":["complete turnaround and it absolutely did not go unnoticed","they treat you like a person, not just a patient","personally reaching out to me about my concerns","willing to improve, care, and show up better for their patients"]},"Ci9DQUlRQUNvZENodHljRjlvT21wYWRUVjZZekJhV205Q1ptaFZTMkZPYjJkTmRYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","pricing","courtesy"],"entities":{"technicians":[],"services":["emergency-dental-service"],"problems":["dental-crisis"]},"one_line_summary":"Patient in a dental crisis received prompt, non-judgmental care at an affordable price.","key_phrases":["dental crisis","resolved my problem with no judgement","affordable price","They were great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSWFNuZDVYMHc1YkZSVk1uZFRYMng2Wld4YVNrRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["va-referral-dental-care"],"problems":[]},"one_line_summary":"Patient referred through the VA consistently enjoys every visit to Jacksonville Complete Dentistry.","key_phrases":["referred through the VA","enjoy every visit"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJeVlrOXZhV00wZFhKalh6WlphVnByVkVKcE5sRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises Jacksonville Complete Dentistry for its consistently professional environment and excellent results.","key_phrases":["professional environment","stellar outcome","always professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNkNXRuRl93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises excellent customer service and overall care, specifically calling out Dr. Barker as awesome.","key_phrases":["Excellent customer service","overall patient care","Dr. Barker is awesome"]},"Ci9DQUlRQUNvZENodHljRjlvT2taUGNHazVUamd0T1VWVlYyTnFjM1oxWkVGRFRXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Gabriela"],"services":[],"problems":[]},"one_line_summary":"Customer praises Gabriela Solis for her knowledge, communication skills, and trustworthy, enthusiastic demeanor.","key_phrases":["very knowledgeable","good people skills","Explains options well and with enthusiasm","sincere and trustworthy"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGWGJtSnRVRFJLU0hOUFMzbzJTMDlWZVVoMVNGRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement calling Jacksonville Complete Dentistry the best.","key_phrases":["the best"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5QmNuSkpjV1l3YzBoVmFYbDRZbDlvUlRZeWJVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry","oral-surgery"],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry for its pleasant atmosphere and professionalism across all levels of care.","key_phrases":["very pleasant from the greetings at the front counter","Very Professional from minor work to major surgery","highly recommend this Dentistry"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkQlNFRXdUa3hFTkVwR1JuSTFORlZMVDFSeGExRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Lindsey"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Norman praises hygienist Lindsey for her consistent expertise and exceptional dental care over more than a year.","key_phrases":["exceptional dental care","most proficient dental hygienist I have encountered","consistently provided","optimal health of my teeth"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwMFF6VmFUemhQWWtKV2VFRnVSakZoWVUweGRHYxAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","communication","problem_resolution"],"entities":{"technicians":[],"services":["dental-cleaning","numbing"],"problems":["billing-inconsistency","contradictory-treatment-planning","lack-of-communication-clarity"]},"one_line_summary":"Patient canceled appointment due to inconsistent billing charges and contradictory information about numbing requirements for a split cleaning visit.","key_phrases":["billing transparency and communication","amount was reduced to $118 for both sides","contradicted what had previously been explained","patients deserve clear communication"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBM1VsVkdZek56ZGs5YVUzY3RjM0F6Y210dWIyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer enthusiastically praises Jacksonville Complete Dentistry as the best dental office in Jacksonville, highlighting great staff and excellent care.","key_phrases":["Best dental office in JAX","Great staff and customer service","excellent care"]},"Ci9DQUlRQUNvZENodHljRjlvT20xdll6ZDZSbkU0ZGt0NU1scFpTVUZWUjJONk9HYxAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21sVWVsTTBlVXA1YXkxaE5FWlVkQzEyWjFkWlNrRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["courtesy","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["dental-treatment"],"problems":["post-procedure-pain-lasting-multiple-days"]},"one_line_summary":"Patient praises the friendly staff and punctuality but reports experiencing pain for days after every procedure.","key_phrases":["really nice","always on time with their appointments","in pain for days","every time I have something done"]},"Ci9DQUlRQUNvZENodHljRjlvT2xvMWJVaFplbUp6WkZkQ2RGTnhaMjkwZDFScVJHYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNWd2MyMkhREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer praises the staff, service, and top-of-the-line equipment at Jacksonville Complete Dentistry.","key_phrases":["Great staff","excellent service","top of the line equipment"]},"Ci9DQUlRQUNvZENodHljRjlvT2paWFEzZHZjMHBFWlhkVWRscEdjMWx2YkdacmQwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient enthusiastically recommends Jacksonville Complete Dentistry, calling it the best dentist she has ever been to.","key_phrases":["Always friendly and helpful","Best dentist I've ever been to","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKU1JVWnNURlZrTmxKeE5qVkpaV3N3U0dkWmNXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Dr"],"services":["treatment-planning","insurance-verification"],"problems":[]},"one_line_summary":"Patient praises Dr. A and staff for clear communication, insurance verification assistance, and thorough treatment planning.","key_phrases":["Dr. A and the rest of the staff were amazing","great about explaining everything going on","helped me verify my insurance","great about treatment plans and what insurance would cover"]},"Ci9DQUlRQUNvZENodHljRjlvT2psVFUwdDFPRUZXTlhJMExVcHZOSE5HZUU1cFlsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Matthew consistently has great experiences at JCD, praising the well-trained staff, techs, and dentists.","key_phrases":["staff is excellent","very well trained","always have a great experience","Techs and Dentists"]},"ChZDSUhNMG9nS0VJQ0FnSUN6eE1teWRnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-service"],"problems":[]},"one_line_summary":"Customer gave a brief but highly positive review praising the service at Jacksonville Complete Dentistry.","key_phrases":["Outstanding service"]},"ChZDSUhNMG9nS0VJQ0FnSUREdk9hOEt3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"Patient praises the friendly and professional staff for alleviating her dental anxiety.","key_phrases":["friendly and professional","takes away anxiety","dentist appointment"]},"Ci9DQUlRQUNvZENodHljRjlvT21wMlFYcGlTa2hFVlRZMlZrNUVVbEp5V2tSblYwRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Jessica","Barker"],"services":["dental-fillings","dental-sealants","dental-hygiene","insurance-billing"],"problems":["unnecessary-fillings-recommended","substandard-filling-work-performed","stain-left-under-sealant","insurance-no-longer-accepted"]},"one_line_summary":"Patient warns that new dentists recommended and performed unnecessary fillings while praising longtime hygienist Jessica and former dentist Dr. Barker.","key_phrases":["needed 4 fillings at once after never needing any","new dentist stated I didn't need any fillings","sealant with stain remaining underneath","get a second opinion"]},"Ci9DQUlRQUNvZENodHljRjlvT2taNFpIcGtVbmRFVkc5dFptTnBNak01ZEdwRE1tYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient expresses trust in their retired navy dentist and praises the professional experience at the practice.","key_phrases":["very professional experience","trust my retired navy dentist"]},"ChdDSUhNMG9nS0VJQ0FnSUM2dTd6eHh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the entire staff from front desk to departure for their professionalism and welcoming attitude.","key_phrases":["great staff from the time you walk in","greeted by the ladies at the front desk","total professionals","make a visit to the dentist enjoyable"]},"Ci9DQUlRQUNvZENodHljRjlvT21ObGExOUZWbFI0WmtGU04xZERXVkJMZFhwU1JFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Sam"],"services":["general-dentistry","billing"],"problems":[]},"one_line_summary":"Patient had an outstanding first visit praising friendly staff, top-notch care from dentist Sam, and a clear billing process, committing to return.","key_phrases":["great experience from start to finish","quality of care top notch","billing process was thorough and well explained","my dentist Sam was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUR1MWNYSWt3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","scheduling"],"entities":{"technicians":[],"services":["dental-restoration","smile-makeover"],"problems":["dental-grinding","teeth-damage-from-34-years-of-military-service"]},"one_line_summary":"A military veteran praises Jacksonville Complete Dentistry for efficiently repairing decades of dental grinding damage and restoring his smile over a well-planned treatment timeline.","key_phrases":["efficient","34 years of Military Service dental grinding","gave me a smile again","procedure time line"]},"ChdDSUhNMG9nS0VMS0d1TEN1d0wtMThRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","technical_knowledge","courtesy"],"entities":{"technicians":["Jessica"],"services":["general-dentistry","teeth-cleaning"],"problems":[]},"one_line_summary":"Customer praises the clean facility, excellent dental work, and the gentle, polite manner of hygienist Jessica.","key_phrases":["very clean dentists facility","great work for your smile","very gentle and polite","highly recommend this dentistry"]},"ChZDSUhNMG9nS0VJQ0FnSURaNllMY0VREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Alyssa"],"services":["dental-hygiene-cleaning"],"problems":[]},"one_line_summary":"Customer praises hygienist Alyssa Kravchenko for her kindness, informativeness, and ability to make patients feel at ease.","key_phrases":["always an awesome experience","so kind and informative","makes me feel at ease","a patient for life"]},"Ci9DQUlRQUNvZENodHljRjlvT21zdFozZEtibEJVTVhwcU16SnFZbWhOTnpKd1duYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient loves Jacksonville Complete Dentistry for their honesty, punctuality, and friendly staff.","key_phrases":["very honest","don't try to push things on you","very punctual","everyone is very friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT20xbFl6Tk5Wall6YURodVRWaGxhRGRDVnpoRlpVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Chery","Jayla","Simon"],"services":["dental-exam"],"problems":[]},"one_line_summary":"Patient praises the warm, attentive, and communicative team—especially Chery, Jayla, and Dr. Simon—for making every visit stress-free and enjoyable.","key_phrases":["made me feel welcomed, comfortable, and genuinely cared for","let me know what was coming next","feels less like a dental appointment and more like hanging out with friends","can't recommend them enough"]},"ChZDSUhNMG9nS0VJQ0FnSURPcDRleERBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Customer praised the dental hygienist and teeth cleaning technician for their outstanding work.","key_phrases":["great staff","my hygienist was off the chain","great job","the young lady that cleaned my teeth"]},"ChZDSUhNMG9nS0VJQ0FnSUQxMzRpNGZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jessica"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer praises hygienist Jessica for doing a great job cleaning their teeth and being nice and polite.","key_phrases":["did a great job","cleaning my teeth","very nice and polite young lady"]},"Ci9DQUlRQUNvZENodHljRjlvT25oMVpUbHlYMlkzVjNSMExXc3hkMDVwTFhwcVNVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Posze"],"services":["dental-exam"],"problems":[]},"one_line_summary":"Patient had a great experience with Dr. Posze, who made her feel comfortable and cared for.","key_phrases":["great experience","Dr Posze was amazing","made me feel very comfortable","very caring"]},"Ci9DQUlRQUNvZENodHljRjlvT25wWU5qaElibTV6V25STFIwWnhVSEY0ZVhOM1pYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lindsey","Sam"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"After 60+ years of dental experience, the reviewer considers Lindsey and Dr. Sam the best dentists they've ever had for their professionalism and patient comfort.","key_phrases":["best by far","textbook professionals","make you comfortable","many good dentists over 60+ years"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwMlJGRTJOR05vYVhKcGNXOVdMVGh2TTJWZkxVRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["communication","responsiveness","scheduling"],"entities":{"technicians":[],"services":["online-intake-form"],"problems":["excessive-contact-after-inquiry","unwanted-daily-communications"]},"one_line_summary":"Customer was interested in booking an appointment but was driven away by excessive daily emails, texts, and phone calls after submitting an online inquiry form.","key_phrases":["almost every day","I explained I would contact them when I was ready","That did not matter with this company","I'M NOT INTERESTED"]},"ChdDSUhNMG9nS0VJQ0FnSURWN2FUMHVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Jacksonville Complete Dentistry for excellent customer service and professionalism.","key_phrases":["Excellent customer service","professionalism"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4MlNHMUpUVTR6WlZscldWSlBlRnBNVUVGWFVXYxAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","scheduling","courtesy","responsiveness"],"entities":{"technicians":["Gabriela"],"services":["dental-cleaning","dental-exam"],"problems":["scheduled-cleaning-not-performed","exam-results-not-sent","rude-front-desk-staff","poor-communication-about-appointment-requirements"]},"one_line_summary":"New patient came in for a cleaning but received only an exam, then encountered rude and unhelpful front desk staff when requesting her exam results.","key_phrases":["scheduled a cleaning but given an exam","Gabriela was incredibly rude","had me leave before sending everything","doesn't communicate its requirements properly to new patients"]},"ChdDSUhNMG9nS0VJQ0FnSUQtdmN5aG5RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker","Gabby"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient highly recommends Dr. Barker's office, praising the helpful staff and the great teamwork between Dr. Barker and Gabby.","key_phrases":["highly recommend","very nice and helpful","very good at their jobs","made a great team"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5bGR6QnFSRmczUkdrM1JWQjFRVzkzU0hOdlNtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends the practice, praising the competent staff, no wait time, and thorough resolution of all concerns.","key_phrases":["highly recommend them","Very nice and competent people","Didn't have to wait once I arrived","everything that I was concerned about was taken care of"]},"Ci9DQUlRQUNvZENodHljRjlvT25GUVlYZ3hXVzB0WVV4VlZteE1kbFZ1VkhCdVozYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge"],"entities":{"technicians":["Sam"],"services":["general-dentistry"],"problems":["dental-anxiety","past-traumatic-dental-experiences"]},"one_line_summary":"A patient with severe dental anxiety praises Dr. Sam for his professionalism, patience, communication, and exceptional team-based care.","key_phrases":["went far beyond the call of duty","absolutely petrified to have any dental work done","ensure I felt safe, heard, and comfortable","seamlessly they worked together as a team"]},"Ci9DQUlRQUNvZENodHljRjlvT25oWlJHTjFYMTlwWWtSblVXeFNUVXgyUlV4R1pWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient praises the highly professional staff and exceptionally clean, well-organized facility at Jacksonville Complete Dentistry.","key_phrases":["highly professional, welcoming, and attentive","exceptionally clean, well-organized","confidently recommend","quality dental care"]},"ChZDSUhNMG9nS0VJQ0FnSURhOGFDcklnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient had a great visit and praised hygienist Jessica as the best they've ever had.","key_phrases":["great visit","best hygienist I have ever had","Thank you guys"]},"ChZDSUhNMG9nS0VNT3NzWmI5X2F5aEpBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the staff at Jacksonville Complete Dentistry as highly competent and customer-focused.","key_phrases":["Very competent","customer focused people"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBelEwNWZjMU52VERGTFFUWnZNR014U0RabFNHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Sam"],"services":["new-patient-exam","records-transfer"],"problems":[]},"one_line_summary":"A new senior patient was highly impressed by Dr. Sam's thorough examination, clear communication, and the professional, welcoming staff during her first visit.","key_phrases":["very professional and patient with me as a senior","explained everything in language I could understand","impressed with how thorough he was","professional, kind, and gracious"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGcE5sZzVXVVJ4TjE4d09FUkJaek5ZZVV3elRHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently enjoys a pleasant and friendly experience at Jacksonville Complete Dentistry.","key_phrases":["always a pleasant","friendly experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25vd2NFaHpaRkZyVkZsNE9EWXRhVlkwTW1sNlNIYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Sam"],"services":["dental-exam","teeth-cleaning"],"problems":["dental-anxiety"]},"one_line_summary":"Patient with dental anxiety praises Dr. Sam and his team for making her feel calm and comfortable, giving a 10/10 recommendation.","key_phrases":["absolute BEST","calming the dental jitters","making you comfortable in the chair","10/10 recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT25CM04wZFVYME4yVW1ReGJVVTVhR052VUc5dlZIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises the pleasant atmosphere, knowledgeable staff, and respectful treatment at the practice.","key_phrases":["pleasant atmosphere","knowledgeable staff","treated with kindness and respect"]},"ChdDSUhNMG9nS0VJQ0FnSUNMbnBYc3h3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR1OVBMUzJnRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["pricing","communication","scheduling"],"entities":{"technicians":[],"services":["insurance-billing"],"problems":["insurance-out-of-network-without-prior-notice","unexpected-payment-required-at-appointment"]},"one_line_summary":"A long-time patient was blindsided at their appointment by an unexpected out-of-pocket charge after the practice became out-of-network with their insurance without prior warning.","key_phrases":["check your insurance to make sure you are still in network","used my benefits earlier this year with no issues","told my insurance is now out of network","had to make a payment I wasn't expecting"]},"ChZDSUhNMG9nS0VJQ0FnSUMtN3BXNkZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a great overall experience and expressed gratitude.","key_phrases":["Great experience all around","as always","Thank You"]},"ChZDSUhNMG9nS0VJQ0FnSUNHbWNtckx3EAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Daniella"],"services":["annual-cleaning","dental-insurance-billing"],"problems":["charged-out-of-pocket-for-a-cleaning-that-should-be-100-covered-by-insurance","alleged-overbilling-of-insurance-companies"]},"one_line_summary":"Customer accuses the practice of fraudulent insurance overbilling after being charged out-of-pocket for an annual cleaning that should have been fully covered.","key_phrases":["Scam artists","covered by insurance at 100%","over charge the insurance companies","pick and choose what amount left over"]},"Ci9DQUlRQUNvZENodHljRjlvT210S1kzVkJSWEZPV0hka1NtUnVRbWRwWHpsWk4zYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Sam"],"services":["general-dentistry"],"problems":["negative-experience-at-previous-dental-provider"]},"one_line_summary":"First-time patient praises Dr. Sam's patient-first attitude and helpful approach after a disappointing experience at a previous dental provider.","key_phrases":["first time here","great change of pace","attitude of wanting to help","address issues before addressing anything else"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSVE0wdGxNemhGYW5Rd2JWWkZOV3RmTUdKaE0zYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["x-rays"],"problems":[]},"one_line_summary":"Customer had a positive experience with a great dentist during their x-ray visit and would recommend the practice.","key_phrases":["great dentist","went for x rays","I'd recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5Mk9WcDNWRGhUTmxOcmRGbHZjVVUxWWtsQlNWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["wisdom-tooth-extraction","braces","cosmetic-dentistry"],"problems":["dental-pain","dental-anxiety","cosmetic-dental-concerns"]},"one_line_summary":"A patient with severe dental anxiety felt completely at ease and is now enthusiastically looking forward to future procedures including wisdom tooth extraction and braces.","key_phrases":["felt like family","terrified of Dentist","first time I look forward to coming back","making my teeth beautiful again"]},"ChdDSUhNMG9nS0VJQ0FnSUM2aU1Iem9RRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["emergency-dental-service"],"problems":["dental-emergency"]},"one_line_summary":"Patient was seen immediately for what they believed was a dental emergency.","key_phrases":["seen right away","thought was an emergency","emergency dental visit"]},"Ci9DQUlRQUNvZENodHljRjlvT21SVlRrWnhlV2wwWjJzMGJqUlJYelpOYms1U2IwRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Kacy found the dental staff to be very professional and cordial.","key_phrases":["very professional","cordial"]},"ChZDSUhNMG9nS0VJQ0FnSUNwdmZLd0RBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but highly positive one-word review expressing excellence.","key_phrases":["Excellent!"]},"Ci9DQUlRQUNvZENodHljRjlvT25WM1ZETkdXWGMyYkdvd2VFUlJVV0psYlV4YVdVRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff to be polite, friendly, and professional.","key_phrases":["polite","friendly","professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pONFNIY3RPVWRGVDJvdGVGVXdZMmxwTkVkcFltYxAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["communication","scheduling","pricing"],"entities":{"technicians":[],"services":["dental-cleaning","dental-insurance-billing"],"problems":["out-of-network-insurance-not-communicated-in-advance","unexpected-out-of-pocket-charges-at-arrival"]},"one_line_summary":"A loyal patient was caught off guard by out-of-network charges at arrival, requesting better advance communication about insurance coverage.","key_phrases":["always had a great experience","left work early to make it on time","charged out of pocket for the cleaning","improve communication around insurance coverage"]},"ChZDSUhNMG9nS0VKZnN3X20yaFAzVlZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Montoya"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Dr. Montoya and his staff for their genuine care, professionalism, and state-of-the-art equipment.","key_phrases":["outstanding","genuine interest in helping me","state of the art equipment","entire experience was Excellent"]},"ChdDSUhNMG9nS0VJQ0FnSUNNM3F6ZGtRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer highly praises Jacksonville Complete Dentistry as a first-class professional team and recommends them for all dental needs.","key_phrases":["1st Class Professional Team","1st Class Professional service","highly recommend","all your dental needs"]},"Ci9DQUlRQUNvZENodHljRjlvT21WSmFGSTRTMlZWVWtWamRtcDZOaTFvU1haWmVsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer praises the entire staff and describes a completely pain-free cleaning experience.","key_phrases":["Everybody there is great","don't mind going to the dentist at all","very pain free cleaning"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5eU9GcEpaMkZUT0dWRGIwdGpkMDFJWWtSVFprRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tZNFdWaFBWV3hSTUZwbWFpMUNaMFV4U21veVVVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer enthusiastically praises the Jacksonville Complete Dentistry team with a brief but energetic compliment.","key_phrases":["JCD Team Rocks"]},"ChdDSUhNMG9nS0VJQ0FnSUNtX2VDMTN3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Jacksonville Complete Dentistry for being professional and caring.","key_phrases":["Professional and careing"]},"Ci9DQUlRQUNvZENodHljRjlvT2twMk9XMWhXVko2YmxRelYzUTVZbXBTWW01c1lVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient had an awesome, welcoming experience and highly recommends Jacksonville Complete Dentistry for all dental needs.","key_phrases":["Awesome experience","Very professional","make you feel like family","definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21Gd2RDMUtXbVphYm01MWQwMURjMnBPTlUxU2VWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer reports consistently great experiences at the practice.","key_phrases":["always have a great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOWmNuVlpZV0p1UVc4NVpuRTFaVWhLVlMxT1NIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","pricing","problem_resolution"],"entities":{"technicians":[],"services":["tooth-extraction","emergency-dental-service"],"problems":["tooth-requiring-extraction"]},"one_line_summary":"Patient is extremely grateful for a same-day affordable tooth extraction experience.","key_phrases":["got me in same day","affordable price","So grateful words can't express it","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURlOHVIYzl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-cleaning","dental-checkup"],"problems":[]},"one_line_summary":"Patient had a great experience from check-in through cleaning and checkup, praising the team's professionalism and courtesy.","key_phrases":["great experience","checking in all the way through the cleaning","professional, courteous, and helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT201MlZWODVOelk1V1hwdldtRldkazR5YVhCbVpWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Patient had a smooth and positive experience from check-in through their dental cleaning with a professional staff.","key_phrases":["great experience","professional staff","all went smoothly","check-in to my actual cleaning"]},"ChZDSUhNMG9nS0VJQ0FnSURGdGFyLWF3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["dental-bridge"],"problems":["concern-about-dental-bridge-during-upcoming-surgery"]},"one_line_summary":"Patient felt reassured that their dental bridge would not cause complications during an upcoming surgery.","key_phrases":["gave me confidence","wouldn't have problems with the bridge","operation this Friday"]},"Ci9DQUlRQUNvZENodHljRjlvT25veWQwazVlVUl5Y25WWU1tOXBOVGRETjFVelpVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM2djc2Um1nRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["treatment-planning"],"problems":["dental-anxiety"]},"one_line_summary":"Patient with dental anxiety felt well-supported and appreciated the clear, logical explanations of their treatment plan.","key_phrases":["kind and understanding","dental anxiety","logical explanations","treatment plan"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKcFRXbGFVWEoxTjJoNVVWQmlNWFpFYld0cVEzYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["fluoride-treatment"],"problems":[]},"one_line_summary":"Customer gives a casual thumbs-up to the practice and specifically approves of the caramel fluoride treatment.","key_phrases":["pretty cool","Caramel fluoride is ight"]},"ChdDSUhNMG9nS0VJQ0FnSUNYajR1NTdnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer had a very positive dental experience and praised the attentiveness and service of the entire staff.","key_phrases":["very great dental experience","love the attention and service","entire staff"]},"ChdDSUhNMG9nS0VJQ0FnSUMtdC1TdjlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Patient praises the entire team for exceptional kindness, attentive communication, and an outstanding cleaning by her hygienist.","key_phrases":["over the top nice","listened to my concerns","great cleaning","wonderful bedside manor"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJNWNsRkpiSE5uUVZwcE5UUjBOMkl0V0ZwYVEzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Ana has been a happy patient for over two years and praises the excellent customer service and care at Jacksonville Complete Dentistry.","key_phrases":["great customer service","care for their patients","going here for over two years","love it"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkNE1GTXhjakoxVDFkdmJXbEZWazVGVFdzdFpIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-exam"],"problems":[]},"one_line_summary":"A first-time patient praises the staff and dentist and highly recommends the office.","key_phrases":["first visit","staff and the dentist were great","definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25jd1YwUXdORE5tT0dScVF6Sm1kV1ZaTVZKblVHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","courtesy","cleanliness","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Asturia","Clarissa"],"services":["dental-exam","x-ray","emergency-dental-visit","root-cause-diagnosis"],"problems":["excruciating-tooth-aches","unbearable-pain"]},"one_line_summary":"Patient with severe tooth pain was seen same-day and had their pain resolved through the combined efforts of Dr. Asturia and dental assistant Clarissa.","key_phrases":["excruciating tooth aches","able to get me in the same day","find the Root cause of my pain","helped get my pain under control"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWelZVcElNbW80Tkd4R2NrRnVYMkpqU21aak5WRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-service"],"problems":[]},"one_line_summary":"The customer had a very positive experience and praised the service at Jacksonville Complete Dentistry.","key_phrases":["Awesome service"]},"ChdDSUhNMG9nS0VJQ0FnSURYbjVmYmpnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Michael highly recommends Jacksonville Complete Dentistry, praising the dentist for being patient and thorough.","key_phrases":["Great dentist","very patient and thorough","Highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSUNaaWNxMjFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer enthusiastically praises the entire team for their dedication and professionalism, calling it the best dental office he has ever visited.","key_phrases":["best dental place I have ever been to","doctors the nurses are spot on","don't stop until job is done right","love them all of them"]},"Ci9DQUlRQUNvZENodHljRjlvT25jMmVtMVViRGsxTTJnelJHNVRjSGRsVVhwR1VVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The patient feels welcomed like family by the doctor and staff at Jacksonville Complete Dentistry.","key_phrases":["makes me feel like family","Doctor and Staff","Thank you so much"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWU1RWVnVWa0pmV25RdE9WUnZaVVpqWnpGSlNuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer found the staff friendly, professional, and very accommodating.","key_phrases":["friendly and professional","very accommodating"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOaGIxSkJkbUZxWm1oUldtdEZXVGx6Y2sxTU4wRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a great first visit and praised the conscientious staff.","key_phrases":["Great first visit","Very conscientious staff"]},"ChZDSUhNMG9nS0VJQ0FnSUN5Z09Eck1BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Family travels from Fleming Island specifically for the consistently friendly and helpful staff at Jacksonville Complete Dentistry.","key_phrases":["Best staff","Always friendly and helpful","travels from Fleming Island"]},"Ci9DQUlRQUNvZENodHljRjlvT21VdFJtNTFhMTlGTURkbloxaERWbTlSZW1VdGRVRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker","Gabby"],"services":[],"problems":[]},"one_line_summary":"Customer appreciates the collaborative teamwork between Dr. Barker and assistant Gabby.","key_phrases":["appreciate the way","Dr. Barker and Assistant Gabby work together"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWMk0yRldkWFpqYUhCSFNuUkRlbGwwU1V3d09WRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal 20-year patient praises Jacksonville Complete Dentistry as excellent.","key_phrases":["coming here for the past 20yrs","They are excellent"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1VGJXeEdXbk5NTmxaWVFXSlBhblV4U1hKblJFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises the thoroughness of care and quality of the staff at Jacksonville Complete Dentistry.","key_phrases":["very thorough","great staff"]},"Ci9DQUlRQUNvZENodHljRjlvT2xReExXSnZWbGxXTTBFeFpHWk9NV1pOV0ZOS1dIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["emergency-dental","filling","dental-exam","x-ray"],"problems":["surface-filling-fell-out","razor-sharp-edge-on-canine-tooth"]},"one_line_summary":"A walk-in patient with a fallen filling received immediate emergency dental care, an exam, x-ray, and new filling all within 90 minutes.","key_phrases":["walked in without an appointment and they saw me right away","emergency filling on the spot","in and out in about an hour and a half","Best dental service I've ever had"]},"Ci9DQUlRQUNvZENodHljRjlvT25SMGVuSnJUbEZoV0hSR1ozRTNVVkUzWHpsbGEwRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xGb1NWSklWa2t3VmxSTmRXNXpUVko1VlROVE9XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Jessica","Wayne"],"services":["dental-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Ronnie praises Dr. Wayne Barker and hygienist Jessica for outstanding professionalism, personal care, and making patients comfortable throughout every visit.","key_phrases":["takes dentistry to the next level","personal care and professional management","Jessica makes sure you will be comfortable during your cleaning","never want to seek another dentistry"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWNGFESmxSbmxXY1hGS2FrRjVWMlJRVUZOT1ZYYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNCbV9DNlZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Lindsay"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises Lindsay for being great and consistently providing excellent dental knowledge.","key_phrases":["LINDSAY WAS GREAT","best dental knowledge","Always get"]},"Ci9DQUlRQUNvZENodHljRjlvT25jd1JXUTBVWEJKTkZGcGEzUjBNbk5GV21GdlNHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Fabio had an awesome experience and praised the welcoming and friendly staff at Jacksonville Complete Dentistry.","key_phrases":["welcoming and friendly","awesome experience","so welcoming"]},"ChZDSUhNMG9nS0VJQ0FnSUNkMEp6Z1pREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer loved the friendly staff, minimal wait time, and overall excellent service at the location.","key_phrases":["Best personalities","little to no wait time at all","Overall excellent service","Absolutely loved everyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2pseGNscHRiVXBDTVdKb2IwNUpkREJHVEhCMlFuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient found the visit welcoming and enjoyable, praising the staff's care for clients.","key_phrases":["welcoming experience","delighted with their care","very enjoyable","dentist work done"]},"ChdDSUhNMG9nS0VJQ0FnSUN2Nm92SmlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Jacksonville Complete Dentistry as professional, caring, punctual, and all-around awesome.","key_phrases":["Professional, caring, on time","all around awesome company"]},"ChZDSUhNMG9nS0VJQ0FnSUNZajYyY1pBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry, praising the staff and quality of work.","key_phrases":["5 stars","Would recommend to everyone","Staff is great","do a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT201UVJ6azJPQzF0UWkxdGEwVjFRMHRPVHpKMmRYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Posze"],"services":["dental-exam"],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry, praising Dr. Posze and the dental tech for professionalism, knowledge, and pleasant demeanor.","key_phrases":["very professional, very knowledgeable, and pleasant","The dental tech was also pleasant and polite","highly recommend their services","experience with JCD was excellent"]},"ChdDSUhNMG9nS0VJQ0FnTURRMjhtRTV3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Carly"],"services":["dental-assistance","general-dentistry"],"problems":["facial-trauma-from-military-service","fear-of-dental-visits","dental-anxiety"]},"one_line_summary":"A Marine veteran with dental trauma praises dental assistant Carly for making him feel comfortable and providing professional, attentive care.","key_phrases":["best dental office I've ever visited","made me feel so comfortable","making adjustments as needed without any hesitation","professional and also friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2xrNVVXeFFSREI2UkVWMVVsVTFPRXgwYUdjdFduYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","scheduling","professionalism"],"entities":{"technicians":[],"services":["dental-cleaning","new-patient-visit"],"problems":[]},"one_line_summary":"A new patient had a great experience from scheduling through cleaning and meeting the dentist, and highly recommends the practice.","key_phrases":["great experience as a new patient","first phone call to make the appointment","cleaning and meeting the dentist","definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWdmQwMXdVbTE0U0d0dVdHRmZUMGcwUkdGQ1VYYxAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","technical_knowledge","pricing","courtesy"],"entities":{"technicians":["Barker","Montoya"],"services":["complete-smile-restoration","dental-care"],"problems":["missing-or-damaged-teeth-requiring-full-smile-restoration"]},"one_line_summary":"Patient praises Dr. Barker and Dr. Montoya for delivering an exceptional complete smile restoration and commends the entire staff for outstanding professionalism.","key_phrases":["new complete smile that is worth far above any charge","two of the best dentist not only in Jacksonville but in the profession","quality, outstanding, and professional patient service unlike any other","take pride in the service they provide to each patient"]},"ChZDSUhNMG9nS0VJQ0FnSUNWNXNyckhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene-cleaning"],"problems":[]},"one_line_summary":"The patient had a great visit and praised their hygienist for doing a wonderful job.","key_phrases":["great visit today","wonderful job","thanks to my hygienist"]},"ChZDSUhNMG9nS0VJQ0FnSUNlcHZleGV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had an enjoyable first visit and plans to make Jacksonville Complete Dentistry their go-to dental provider.","key_phrases":["great environment","clean and professional atmosphere","great customer service","JCD will be my go to"]},"ChZDSUhNMG9nS0VJQ0FnSURweHRTYkZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises the friendly, family-like atmosphere and thorough explanations provided by the staff.","key_phrases":["staff friendly and ensures you are comfortable","treat you like family","takes the time to explain everything"]},"Ci9DQUlRQUNvZENodHljRjlvT21sbVpUTkdYeTFuWjNobE9IUm1RbFJ4VkhscGJVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the entire staff as amazing and genuinely caring, giving a strong recommendation.","key_phrases":["entire staff is amazing","truly care about their patients","recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUR5dS1lS09REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Barker"],"services":["dental-implants","consultation"],"problems":[]},"one_line_summary":"Dr. Barker provided a pleasant consultation discussing the patient's upcoming implant treatment plan.","key_phrases":["always pleasant and courteous","discussed the road ahead","going back for implant step","Dr Barker saw me today"]},"Ci9DQUlRQUNvZENodHljRjlvT2tzdGNsbFBiRWwwVDNaMGJsRTFOelZKYjFnMlVIYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal patient of over ten years drives an hour to see Dr. Barker, praising his honesty, skill, and outstanding care.","key_phrases":["dentist for over ten years","drive an hour to use him","always done fantastic work, been honest","the absolute best"]},"Ci9DQUlRQUNvZENodHljRjlvT21OYVJVMHhNMWxrTFhwWVpWWlhaRlZ3Wmtrd1NWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","pricing","communication","problem_resolution"],"entities":{"technicians":["Sam"],"services":["tooth-extraction","bone-graft","fillings"],"problems":["tooth-requiring-extraction","bone-graft-need","cavities-requiring-fillings"]},"one_line_summary":"Patient praises Dr. Sam and the entire staff for friendly care, painless procedures, and affordable pricing with no unnecessary upselling.","key_phrases":["smooth and painless","tooth extraction, bone graft and some fillings","very affordable","friendly and caring"]},"Ci9DQUlRQUNvZENodHljRjlvT200MWJYTlVabmhLTlZkTWMzcHNRbmRNUm5kcFkzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Alexandra"],"services":["pediatric-dental-exam","newborn-appointment"],"problems":[]},"one_line_summary":"First-time parents had a wonderful newborn appointment with Dr. Kostur, praising her kindness, professionalism, and thorough communication.","key_phrases":["first newborn appointment","incredibly kind, professional, and patient","took her time to thoroughly explain everything","calm and caring approach"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkck5YVk9lRFpLTm1OcVUwWjJlVk4wU0hSUldFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the dentistry as outstanding with excellent assistants who value patients.","key_phrases":["Outstanding dentistry","top notch assistants","value patients"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGd1duUlBiVkZpWlVWZlVEQnhUREZsTm5aWmVGRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["pricing","technical_knowledge"],"entities":{"technicians":[],"services":["crown-procedure"],"problems":["misleading-pricing-information"]},"one_line_summary":"The crown procedure went well but the patient felt misled about the cost beforehand.","key_phrases":["crown procedure was fine","mislead on what it would cost"]},"ChdDSUhNMG9nS0VJQ0FnSURNazV5MmhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the doctors and staff for being outstanding and highly professional.","key_phrases":["outstanding","very professional Doctors and Staff"]},"ChdDSUhNMG9nS0VJQ0FnTUR3OEpDMzBnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-service"],"problems":[]},"one_line_summary":"Customer praises the professional quality of service at Jacksonville Complete Dentistry.","key_phrases":["Great professional service"]},"ChdDSUhNMG9nS0VJQ0FnSURZOU1XUzhBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["tooth-extractions","cosmetic-fixes","dental-cleaning","dental-implant"],"problems":["broken-tooth"]},"one_line_summary":"Customer praises every aspect of their experience across multiple services including extractions, cosmetic fixes, cleanings, and a tooth implant.","key_phrases":["nothing but amazing service","wonderful experience","absolutely amazing in every way","tooth implant done to replace a broken tooth"]},"ChZDSUhNMG9nS0VJQ0FnSUNpcnRpaGVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Johnson"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises Dr. Johnson and the entire staff for being attentive and never making patients feel rushed.","key_phrases":["Great staff","wonderful dentist","never feel like she's rushing","get to another patient"]},"ChdDSUhNMG9nS0VJQ0FnSUQtOXNqSXp3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge"],"entities":{"technicians":["Carly","Dr"],"services":["dental-hygiene","stitch-removal"],"problems":[]},"one_line_summary":"Patient praises hygienist Carly and Dr. Barker for their professionalism, warmth, and skilled care including stitch removal.","key_phrases":["very professional and extremely warm and cordial","putting me at ease","explained every procedure","very professional and delicate removing stitches"]},"ChZDSUhNMG9nS0VKbVktdmYyX3VySk1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Sam"],"services":["dental-care","veteran-care"],"problems":["type-1-diabetes-management-during-appointments"]},"one_line_summary":"A Type 1 diabetic veteran praises Dr. Sam and staff for going above and beyond with attentive, compassionate care during longer appointments.","key_phrases":["gone above and beyond","ask me how I'm doing during the longer appointments","I'm a veteran and I appreciate you taking care of us"]},"ChdDSUhNMG9nS0VJQ0FnSUM4alBTbzh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer consistently has great visits and praises the friendly staff at Jacksonville Complete Dentistry.","key_phrases":["Always a great visit","people are great","Thank you all"]},"ChZDSUhNMG9nS0VOU0FnOEM0eDRuaVpnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTURnejYzR2ZnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Sam"],"services":["crown-preparation","tooth-extraction"],"problems":["tooth-decay","crown-not-viable-due-to-decay-extent"]},"one_line_summary":"Dr. Sam discovered significant decay during crown prep and, after discussing options with the patient, determined extraction was the best course of action, earning praise for his thoroughness and communication.","key_phrases":["went in hoping for a crown and came out missing a tooth","found some decay","best option was to remove the tooth","great job Dr Sam"]},"ChdDSUhNMG9nS0VMX2p0TlBsaTZ6MG9BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["wisdom-tooth-extraction"],"problems":["wisdom-tooth-removal"]},"one_line_summary":"Customer praises the team for a successful wisdom tooth extraction with no post-procedure swelling.","key_phrases":["Awesome Team","wisdom tooth was pulled successfully","No swelling on my face","Great work"]},"ChZDSUhNMG9nS0VJQ0FnSUR5MmNQTlZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises a staff member for doing a fantastic job.","key_phrases":["fantastic job","Thank you"]},"ChZDSUhNMG9nS0VJQ0FnSURqeHJQZlpBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Montero","Wendy"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"The patient praises the entire staff, highlighting Dr. Montero and hygienist Wendy for a consistently outstanding, pain-free experience.","key_phrases":["always 6 Star","pain free","Entire staff is fantastic","from the moment you walk in till the time you leave"]},"ChdDSUhNMG9nS0VJcm9zWUhxc2JYTnl3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism","scheduling"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer had a prompt and efficient teeth cleaning appointment completed in under 30 minutes.","key_phrases":["started on time","dental assistant did an excellent job","out in less than 30 minutes","teeth cleaning appointment went well"]},"ChdDSUhNMG9nS0VJQ0FnSURadnRIeTBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Lyndsey"],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises hygienist Lyndsey for her helpful recommendations and friendly chairside manner during cleanings.","key_phrases":["great experiences at Jacksonville Complete Dentistry","Lyndsey is a great hygienist","great recommendations that have helped me tremendously","great person to talk to while cleaning my teeth"]},"ChdDSUhNMG9nS0VPV1B2OVhlaFB5eXlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Barker","Rose"],"services":["oral-exam","dental-x-rays","facial-photos","treatment-planning"],"problems":[]},"one_line_summary":"New patient Bill had a pleasant first visit with a thorough exam and feels confident in Dr. Barker and Rose's treatment plan.","key_phrases":["politely greeted at the front desk","thorough and comprehensive X-rays, facial photos, and oral exam","top notch team","confident I will receive a good treatment plan"]},"ChZDSUhNMG9nS0VOUEswNm5NMGNYT0t3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient expresses high satisfaction with the care provided at Jacksonville Complete Dentistry.","key_phrases":["very happy with the care","care they provided"]},"ChdDSUhNMG9nS0VJQ0FnSUNNb1l6eTFnRRAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["punctuality","problem_resolution","pricing"],"entities":{"technicians":[],"services":["teeth-cleaning","fluoride-treatment","teeth-polishing"],"problems":["long-wait-during-appointment","uncertain-fluoride-refund"]},"one_line_summary":"A long-time 5-star patient dropped to 2 stars after a 40-minute in-chair wait and uncertainty about a promised fluoride refund.","key_phrases":["first time in 14 years I have not rated them as 5 stars","waited 40 minutes before I had my teeth cleaned","not sure happened","the practice is usually great but not this time"]},"ChdDSUhNMG9nS0VMdmUtb1dqMG8teDJ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene","va-liaison-services"],"problems":["dental-anxiety"]},"one_line_summary":"Patient who previously dreaded dental visits praises the ease of scheduling, the VA liaison, and the wonderful hygienists at Jacksonville Complete Dentistry.","key_phrases":["easy to get appointments","VA liaison is fantastic","wonderful hygienists","used to hate going to the dentist"]},"ChdDSUhNMG9nS0VLTDZqNktpLWNyZXZBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness","communication","professionalism","pricing"],"entities":{"technicians":["Lindsay"],"services":["teeth-cleaning","dental-exam","insurance-billing"],"problems":[]},"one_line_summary":"Long-time patient praises friendly hygienist Lindsay, thorough doctors, efficient office communication, and reasonable pricing.","key_phrases":["always friendly and cleans my teeth so well","thorough during exams and procedures","Everything is seamless","prices are really reasonable"]},"ChZDSUhNMG9nS0VJQ0FnSUR5cTQtTGVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"The reviewer praises hygienist Jessica for consistently providing excellent, attentive care to her patients.","key_phrases":["Jessica was the best","as always","takes good care of all her patients"]},"ChZDSUhNMG9nS0VLdXQ3cXV1dWNuMlpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Patient praises her dental hygienist for consistently excellent cleanings that leave her so relaxed she naps during the procedure.","key_phrases":["my dental hygienist was awesome","mighty cleaning tools","I always kinda nap during my cleanings","my teeth feel great"]},"ChdDSUhNMG9nS0VMYThsTU95aEwyZnZnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURYeHB1M0p3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer briefly describes Jacksonville Complete Dentistry as a great place.","key_phrases":["Great place"]},"ChZDSUhNMG9nS0VPeWk4clhOekxDZFdnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the kind, caring, and experienced dental team who thoroughly explain treatment options.","key_phrases":["Excellent people who care and are very kind","explain options of care","experienced and patient orientated","Great Dentist"]},"ChdDSUhNMG9nS0VJQ0FnSUNXalBpbm1nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the friendly, professional team and recommends Jacksonville Complete Dentistry as a skilled dental practice.","key_phrases":["entire team is friendly and professional","skilled dental practice","would recommend Jacksonville Complete Dentistry"]},"ChZDSUhNMG9nS0VJQ0FnTUNZMmI2ZmFREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["responsiveness","scheduling","communication","problem_resolution"],"entities":{"technicians":[],"services":["emergency-dental-service"],"problems":["severe-tooth-pain","inability-to-get-emergency-appointment"]},"one_line_summary":"A 7-year patient was refused an emergency appointment despite being in severe pain, leading to deep disappointment with the practice's responsiveness.","key_phrases":["in SEVERE pain","don't even make the attempt to get you in","placed on hold","not the only practice in town"]},"ChdDSUhNMG9nS0VJQ0FnSURYaG9uLS1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Lindsey"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"The customer enthusiastically expresses love for the practice and their hygienist Lindsey.","key_phrases":["LOVE THIS PLACE","LOVE MY HYGIENIST LINDSEY SOOOO MUCH","LOVE THIS PLACE AND LOVE MY HYGIENIST"]},"ChZDSUhNMG9nS0VJQ0FnSURfbG9hNVVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a great experience with both the staff and service at Jacksonville Complete Dentistry.","key_phrases":["Great staff","Great service"]},"ChdDSUhNMG9nS0VJQ0FnSURTMDVLWjVBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTURvbWNyLW1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","professionalism","scheduling"],"entities":{"technicians":[],"services":["dental-exam"],"problems":[]},"one_line_summary":"New patient was impressed by the affordable rates and high-quality service, exceeding her experiences at more expensive dentists.","key_phrases":["most affordable rates I found","extremely nice and helpful","better than what I paid much more for in the past","already scheduled my next appointment"]},"ChdDSUhNMG9nS0VJQ0FnSURJeVptc2lnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Lindsay"],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Customer highly praises Lindsay for delivering the best dental cleaning experience with punctual, pleasant, and professional service.","key_phrases":["punctual, pleasant, and professional service","Best dental cleaning","Lindsay is the best"]},"ChdDSUhNMG9nS0VJQ0FnTURRaUt6UG13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":["Sam"],"services":["dental-procedure"],"problems":["expected-extensive-dental-treatment"]},"one_line_summary":"Patient was pleasantly surprised that their dental procedure was less extensive and less expensive than anticipated, and praised Dr. Sam and the entire staff.","key_phrases":["very pleased with the entire staff","far less extensive","considerably less expensive","Dr. Sam is a great dentist"]},"ChdDSUhNMG9nS0VJQ0FnSURIN1BQZ3hBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-care","facial-treatment"],"problems":[]},"one_line_summary":"Customer praises the caring staff and loves being able to get both dental and facial services done on the same day.","key_phrases":["GREAT staff that truly cares","love to receive a Facial","both services done on the same day","how cool"]},"ChZDSUhNMG9nS0VJQ0FnSUNlMWJ2dUxnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Wayne"],"services":["dental-work","dental-assistants-care"],"problems":["dental-anxiety","fear-of-dentist"]},"one_line_summary":"A dentist-dreading patient was thoroughly impressed by Dr. Wayne Barker and his compassionate staff who kept him comfortable throughout extensive dental work.","key_phrases":["show a lot of compassion for the patient & their comfort","make sure you are comfortable & not stressed out","pleasantly impressed","a lot of work completed in a few hours"]},"ChdDSUhNMG9nS0VJQ0FnTURJNnRmTHh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Montoya","Alexis","Aniyah"],"services":["emergency-dental","tooth-extraction","dental-cleaning"],"problems":["severe-tooth-pain","dental-anxiety","dental-phobia"]},"one_line_summary":"A patient with dental anxiety had an exceptional emergency visit with Dr. Montoya and his assistants, who provided compassionate and clear communication throughout a difficult procedure.","key_phrases":["BEST office","communicated clearly everything he was planning on doing","felt a lot of peace being in Dr. Montoya's hands","super sweet and gentle"]},"ChZDSUhNMG9nS0VJQ0FnTURJck9HT2Z3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Montoya","Alexis"],"services":["complete-mouth-reconstruction"],"problems":["full-mouth-dental-restoration-needed"]},"one_line_summary":"Patient raves about a complete mouth reconstruction experience, praising the kindness and familiarity of Dr. Montoya, Alexis, and the front desk staff.","key_phrases":["complete mouth reconstruction","kind and sweet and so welcoming from day one","they all know me by name","always feel so at home"]},"ChdDSUhNMG9nS0VJQ0FnTUNJdTdENXZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","courtesy","communication"],"entities":{"technicians":[],"services":["new-patient-exam"],"problems":["tooth-pain","dental-concerns"]},"one_line_summary":"A new patient was impressed by quick scheduling and attentive, friendly staff, and plans to return.","key_phrases":["absolutely wonderful service","able to see me in less than a week","actually listened when I talked","will absolutely be coming back"]},"ChdDSUhNMG9nS0VJQ0FnSUNXMWMyd3VBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer reports a very good experience at Jacksonville Complete Dentistry.","key_phrases":["very good experience"]},"ChRDSUhNMG9nS0VJQ0FnSUNzN0xaShAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Sam"],"services":["dental-cleaning","x-rays","dental-checkup"],"problems":[]},"one_line_summary":"Long-time patient had a positive routine visit and was impressed by a new dentist named Sam.","key_phrases":["typical wonderful service","wonderful addition to the team","standard cleaning, x-rays, and quick check up","new (to me) Dentist, Sam"]},"ChZDSUhNMG9nS0VJQ0FnSUN6ODhDNEZnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a 5-star rating and strongly recommends Jacksonville Complete Dentistry.","key_phrases":["Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNhdEwzbFRnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for its friendly staff and bright, welcoming office atmosphere.","key_phrases":["really takes good care of you","very friendly staffs","good and bright ambience"]},"ChZDSUhNMG9nS0VJQ0FnTUN3OThDMUtBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being professional and friendly.","key_phrases":["very professional","very friendly"]},"ChZDSUhNMG9nS0VJQ0FnSUMtNHBPZmFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["dental-cleaning","deep-cleaning"],"problems":["gum-health-issues"]},"one_line_summary":"Customer reports improved gum health after dental and deep cleaning services and highly recommends the practice.","key_phrases":["very good experience with dental cleaning","gums have improved after a deep cleaning","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUN3MjlHcXpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["emergency-dental"],"problems":["dental-emergency"]},"one_line_summary":"Patient needed an emergency dentist and was fully satisfied with Jacksonville Complete Dentistry's prompt response.","key_phrases":["needed to find an emergency dentist","came through for me 100%","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnTUN3azlDZWR3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Sam"],"services":["dental-visit"],"problems":[]},"one_line_summary":"Patient had a great experience working with Dr. Sam at Jacksonville Complete Dentistry.","key_phrases":["Worked with Dr Sam","Great experience"]},"ChZDSUhNMG9nS0VJQ0FnTUN3MmJ1d05nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Marisol"],"services":["dental-implants"],"problems":["patient-anxiety"]},"one_line_summary":"A patient praises Marisol for being kind and comforting during an anxiety-inducing dental implant procedure.","key_phrases":["service is always great","kind and patient with me","comforting and so kind","a little anxious"]},"ChdDSUhNMG9nS0VJQ0FnSURDd19QcmhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the practice as highly professional, friendly, well-equipped, and providing the best possible care.","key_phrases":["highly professional dental practice","staff is friendly and efficient","clinical areas are modern and well equipped","best care possible"]},"ChdDSUhNMG9nS0VJQ0FnSUNIanRDWTFRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":["Lindsay"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Reviewer highlights hygienist Lindsay as the best part of the practice, praising her friendly and gentle care.","key_phrases":["wonderful person chatty polite","very gentle with all the sharp instruments","best thing about this place is Lindsay"]},"ChZDSUhNMG9nS0VJQ0FnTURRcWFiS0NREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the entire staff for being professional and caring.","key_phrases":["Outstanding Service","whole staff was Professional and caring"]},"ChdDSUhNMG9nS0VJQ0FnSUM5MWNmSzJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient is thrilled with Jacksonville Complete Dentistry, praising every employee for being positive, empathetic, and consistently delivering exceptional service.","key_phrases":["amazing dentist","goes out of their way to be positive, empathetic","consistently deliver exceptional service","HIGHLY recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUNRal9hSjhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the caring and engaging staff who make patients feel comfortable.","key_phrases":["very caring","engage with you","feel comfortable"]},"ChZDSUhNMG9nS0VJQ0FnTUNRajVUSUJnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURCNGNiSmVREAE":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":["unspecified-negative-experience"]},"one_line_summary":"Customer left a 2-star review indicating a less than satisfactory experience with no specific details provided.","key_phrases":["not the best experience"]},"ChdDSUhNMG9nS0VJQ0FnTUNRNUlhbS1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Jay"],"services":["dental-injection","general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"Patient praises new dentist Dr. Jay for his painless injections and personable, charming chairside manner.","key_phrases":["great addition to the practice","gives a GREAT needle: absolutely painless","very personable and charming","nervous patient"]},"ChZDSUhNMG9nS0VJQ0FnTUNReUtDN2NnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"A first-time patient reports a flawless visit with extremely friendly staff throughout the office.","key_phrases":["zero complaints","extremely friendly","great dental office","first visit"]},"ChdDSUhNMG9nS0VJQ0FnSUR5LXBmdl9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A long-time patient with dental anxiety praises Dr. Barker and his staff for consistently making visits pleasant and highly recommends the practice.","key_phrases":["going here for years","big chicken when it comes to going to the dentist","always make my visit a pleasant experience","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnTURnbnY3ZlZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["initial-dental-visit"],"problems":[]},"one_line_summary":"Patient was very impressed by the friendly and welcoming staff during her initial visit and recommends the office for dental care.","key_phrases":["very impressed with the whole staff","everyone was nice and friendly","definitely recommend the office","any dental care"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbE9UUGVREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"The reviewer praises hygienist Jessica for being great.","key_phrases":["Jessica, the hygienist, is great"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3anRmR3BRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient had one of their best dental experiences thanks to a kind, non-judgmental hygienist and great overall staff.","key_phrases":["great staff, great facility","very kind and accommodating","didn't yell at me for not flossing","new experience in dentistry"]},"ChdDSUhNMG9nS0VJQ0FnTUNnN2R6Yy13RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a wonderful experience at Jacksonville Complete Dentistry.","key_phrases":["Wonderful experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNNeF9lLW1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"The reviewer praised Jacksonville Complete Dentistry for its professional service, friendly staff, and relaxing dental care experience.","key_phrases":["Professional service","friendly staff","very relaxing experience","dental care"]},"ChZDSUhNMG9nS0VJQ0FnTUNnMlBQd01BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Montoya"],"services":["dental-examination"],"problems":[]},"one_line_summary":"Dr. Montoya and the whole team provided a thorough and welcoming dental experience that impressed the patient.","key_phrases":["fantastic dentist","very receptive to patient questions","incredibly thorough with examinations","whole team made for a great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN0aFpXUWNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["dental-cleaning","x-rays","initial-exam"],"problems":[]},"one_line_summary":"A new patient was highly impressed by the thoroughness and detail of her initial cleaning and exam, strongly recommending the practice.","key_phrases":["blown away by their diligence","never experienced how detailed they were","initial exam","give this group a try"]},"ChZDSUhNMG9nS0VJQ0FnSUNydTRfYlR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","professionalism","courtesy"],"entities":{"technicians":["Fran","Alexis","Jessica"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises the clean, organized office and outstanding staff, especially hygienist Jessica, Fran, and Alexis.","key_phrases":["well organized dental establishment","always clean, lovely, and friendly","they love what they are doing","greatest experience ever"]},"ChdDSUhNMG9nS0VJQ0FnTURBc3Fibjd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["dental-consultation","dental-treatment-planning"],"problems":[]},"one_line_summary":"The patient felt extremely content with the warm, professional, and fun atmosphere from check-in through her dental work plan discussion.","key_phrases":["professionally greeted at check in","unequivocally bubbly escort to the chair","laughing joking to being serious about my dental work plan","can't wait until I return for follow up"]},"ChdDSUhNMG9nS0VJQ0FnSUNXLXJmOHZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Lindsey"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"A long-time patient praises the dentist's gentle approach and highlights hygienist Lindsey as awesome.","key_phrases":["most gentle dentist I've ever been to","been going for years","hygienist Lindsey is awesome"]},"ChZDSUhNMG9nS0VJQ0FnSURGbnAyR01nEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highlights the practice's patient-focused approach, young professional staff, and use of the latest dental technology.","key_phrases":["customer focused","young professionals","latest equipment/technology"]},"ChZDSUhNMG9nS0VJQ0FnSURuck9QTldREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Jim had an outstanding visit where everything was thoroughly explained and all questions were answered.","key_phrases":["visit was outstanding","explained in great detail","all questions answered"]},"ChdDSUhNMG9nS0VJQ0FnTUNBXzZ6RDJ3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["deep-cleaning","insurance-billing"],"problems":["insurance-claims-submitted-multiple-times-but-only-appealed-once","letter-of-necessity-not-provided","treatment-not-covered-by-insurance","contradictory-statements-from-billing-and-office-managers","suspected-pattern-of-billing-patients-out-of-pocket-without-prior-disclosure"]},"one_line_summary":"Patient alleges the practice knowingly proceeded with likely-denied treatments without disclosing out-of-pocket costs, and describes contradictory statements from billing staff as part of a broader pattern.","key_phrases":["claims were submitted multiple times but only appealed once","do not want you to know that you have to pay out of pocket","deep cleaning has high denial rate","report to board of dentistry"]},"ChdDSUhNMG9nS0VJQ0FnTUNBak1xLXVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","cleanliness","courtesy"],"entities":{"technicians":["Barks","Rosemary"],"services":["dental-procedure"],"problems":[]},"one_line_summary":"A retired Navy Senior Chief praises Dr. Barks for an excellent procedure, Rosemary for her communication, and the facility for its cleanliness and friendly staff.","key_phrases":["phenomenal job with my procedure","answered all my questions","demonstrated professionalism","very clean facility"]},"ChZDSUhNMG9nS0VJQ0FnSUNxdXNyYUhBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer praises the technician and rates Jacksonville Complete Dentistry as the best dental group in town.","key_phrases":["Treated with care","Technician was great","Best dental group in town"]},"ChZDSUhNMG9nS0VJQ0FnSUNpMWF5dEdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Lindsey"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient praises hygienist Lindsey as the best ever, highlighting her efficiency, informative manner, and the overall welcoming and professional atmosphere.","key_phrases":["Fabulous visit again","best ever","efficient while informative and convivial","Grateful to all"]},"ChdDSUhNMG9nS0VJQ0FnSURWcmIzSF9nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a very positive experience during their visit to Jacksonville Complete Dentistry.","key_phrases":["awesome visit"]},"ChZDSUhNMG9nS0VJQ0FnTUNBNnJEcWVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient consistently experiences friendly service and great work at Jacksonville Complete Dentistry.","key_phrases":["Always friendly","always do a great job"]},"ChdDSUhNMG9nS0VJQ0FnSUNwbzdqQ3RBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for consistently professional and efficient service.","key_phrases":["Great service","always professional","efficient"]},"ChZDSUhNMG9nS0VJQ0FnSUNsN2I3SmFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Montoya"],"services":["dental-treatment"],"problems":["anxiety-from-previous-bad-dental-experiences"]},"one_line_summary":"A previously anxious patient raves about kind, efficient treatment from Dr. Montoya and staff at Jacksonville Complete Dentistry.","key_phrases":["treated so kind","faster and easier than I expected","went above and beyond","recommended your office to many of my friends"]},"ChdDSUhNMG9nS0VJQ0FnTUNBMExLTHVnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"The patient had a quick and painless dental experience at Jacksonville Complete Dentistry.","key_phrases":["Quick","painless"]},"ChZDSUhNMG9nS0VJQ0FnSURfaDRtWkRREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","pricing","technical_knowledge","communication"],"entities":{"technicians":["Ashley","Daniellea"],"services":["dental-treatment-plan","dental-refund"],"problems":["treatment-plan-change-resulted-in-overpayment-with-no-refund-issued","finished-dental-work-done-incorrectly","financial-loss-due-to-unresolved-billing-dispute"]},"one_line_summary":"Customer claims she was denied a promised refund after a treatment plan change left her overpaying, and her final dental work was completed incorrectly.","key_phrases":["will not be receiving a refund","left me in a financial ruin","finish product wasn't done correctly","wouldn't even get one star"]},"ChdDSUhNMG9nS0VJQ0FnSUQtNU4yNWhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","cleanliness","punctuality","professionalism"],"entities":{"technicians":[],"services":["dental-office-visit"],"problems":[]},"one_line_summary":"Patient praises the office as friendly, clean, thorough, and consistently on time.","key_phrases":["Friendly, clean and thorough","Always on time","Great dental office"]},"ChdDSUhNMG9nS0VJQ0FnSUMtanJxLXRnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker","Chelsea","Carlye"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Dr. Barker, Chelsea, and Carlye for being efficient, kind, and caring, highly recommending the practice.","key_phrases":["staff and service here is amazing","efficient and kind and caring","highly recommend Jacksonville Complete Dentistry","lovely"]},"ChZDSUhNMG9nS0VJQ0FnSUNfNWRPbmV3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the dental staff for being friendly, professional, and caring.","key_phrases":["Friendly, Professional and caring","Dental Staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNfaHNqU19BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the entire office staff for being exceptionally friendly and caring.","key_phrases":["supper friendly and caring","Everyone in this office"]},"ChZDSUhNMG9nS0VJQ0FnSURaLXF5bWZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Barker","Lindsey"],"services":["dental-exam","teeth-cleaning"],"problems":[]},"one_line_summary":"Customer had a smooth, professional experience with a dental exam and cleaning, praising the efficiency and staff.","key_phrases":["always a great experience","very professional experience","get in and out quickly","a few minutes early"]},"ChZDSUhNMG9nS0VJQ0FnSUNmajRfQlFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer calls Jacksonville Complete Dentistry the best dentist they have ever visited, praising thoroughness.","key_phrases":["best dentist I have ever been to","very thorough"]},"ChZDSUhNMG9nS0VJQ0FnSUN6eGZER2ZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["dental-implants"],"problems":["implant-complications-from-previous-provider","other-dentist-unable-or-unwilling-to-help"]},"one_line_summary":"JCD successfully helped a patient with implant issues that a previous dentist had installed and refused to address.","key_phrases":["JCD is amazing","helped my wife with her implants","installed by another Doctor","couldn't or wouldn't"]},"ChZDSUhNMG9nS0VJQ0FnSURJOXB5NVpBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":["Lindsey","Melanie","Baker"],"services":["dental-hygiene","dental-exam","teeth-cleaning"],"problems":[]},"one_line_summary":"A long-term patient praises hygienist Lindsey, Dr. Baker, and the front desk team across multiple visits for outstanding care, communication, and a welcoming atmosphere.","key_phrases":["Lindsey makes me feel valued as a patient","Hygienist of the year","truly found a dental practice home","great bedside manner"]},"ChZDSUhNMG9nS0VJQ0FnSUM1MDhUQVpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Alexis"],"services":["dental-assistant-services"],"problems":[]},"one_line_summary":"New patient is highly impressed with the service and especially praises dental assistant Alexis for her outstanding work ethic and warm personality.","key_phrases":["Super Great","very pleased with their service","look forward to seeing Alexis","work ethics and personality"]},"ChZDSUhNMG9nS0VJQ0FnSUNwMFBQR0t3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the clean office, friendly staff, and feels confident in the quality of her dental care.","key_phrases":["Clean office","friendly staff","want the best for my dental care","feel confident"]},"ChdDSUhNMG9nS0VJQ0FnSUN2X1oyd2pnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":["Rose"],"services":["dental-exam","emergency-dental-service"],"problems":["tooth-concern-after-period-of-neglected-self-care"]},"one_line_summary":"Despite a difficult personal year, the patient was accommodated quickly and continues to have great experiences with Dr. Rose and her team.","key_phrases":["fit me into their schedule","make sure that my tooth was okay","always had such a great experience","Dr. Rose and her associates are amazing"]},"ChdDSUhNMG9nS0VJQ0FnSUN2amZDZTh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry as a great office with excellent hygienists.","key_phrases":["Great dentist office","hygienist are the best"]},"ChdDSUhNMG9nS0VJQ0FnSUNNM3J5LXF3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["Lindsey"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient loves her hygienist Lindsey and the friendly staff so much she self-pays out-of-network and drives across town to attend.","key_phrases":["I love Lindsey my hygienist","Everyone very friendly","out of network so I self pay","driving to the other side of town"]},"ChZDSUhNMG9nS0VJQ0FnSUN2enBialhBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Sam","Carley","Lindsey"],"services":["dental-hygiene","dental-exam"],"problems":["scheduling-mix-up-regarding-assigned-provider"]},"one_line_summary":"Patient praises friendly front office staff, Dr. Sam, hygienist Lindsey, and Carley's procedure explanations despite a minor scheduling mix-up.","key_phrases":["Front office staff very friendly, patient","Carley was excellent at explaining procedures","Lindsey was the best hygienist","hope to stay with her as long as I am at JCD"]},"ChdDSUhNMG9nS0VJQ0FnSUNpXy1uSXFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-term patient praises the practice for consistently excellent and professional service over many years.","key_phrases":["Excellent, professional service","Never had a problem","many years being their patient"]},"ChZDSUhNMG9nS0VJQ0FnSUNNXzc2ZlRBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Alexia","Dr","Chelsea"],"services":["tooth-extraction"],"problems":["dental-anxiety"]},"one_line_summary":"Patient praises Alexia, Dr. Montaya, and Chelsea for making a smooth tooth extraction and overall dental visits anxiety-free.","key_phrases":["Alexia was wonderful","tooth extraction was so smooth","great not to dread going to the dentist","Chelsea was great"]},"ChdDSUhNMG9nS0VJQ0FnSUN2d095V3lRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer loves the sweet, calm, and welcoming atmosphere at Jacksonville Complete Dentistry.","key_phrases":["super cutesy simper demure","every one is so sweet","atmosphere is so calm and sweet and soft"]},"ChdDSUhNMG9nS0VJQ0FnSUNNcDl6Ym53RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness","scheduling","technical_knowledge"],"entities":{"technicians":["Jessica","Rose"],"services":["dental-hygiene","general-dentistry"],"problems":["bad-experiences-at-another-practice"]},"one_line_summary":"Marguerite and her husband became loyal regulars at Jacksonville Complete Dentistry, praising the professionalism, compassionate care, and standout hygienist Jessica.","key_phrases":["can't say enough good things about this practice","compassionate and professional","Jessica is the absolute BEST","Patients are treated with care and respect"]},"ChdDSUhNMG9nS0VJQ0FnSUM1Z3VESzZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene"],"problems":["dental-anxiety","trauma-from-drowning-causing-fear-of-suction"]},"one_line_summary":"A patient with water-related trauma praises hygienist Jessica for giving her control of the suction during the appointment, making it a great experience.","key_phrases":["traumatized with drowning back when i was a kid","gave me full control with the suction handpiece","terrifies me when i go to the dentist","overall it was a great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURQaC1EOUh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","cleanliness","communication","pricing","professionalism"],"entities":{"technicians":["Sam"],"services":["dental-exam","dental-hygiene","insurance-review"],"problems":[]},"one_line_summary":"Patient praises the friendly staff, modern clean office, attentive Dr. Sam, clear explanations, and transparent insurance coverage review.","key_phrases":["staff here is so nice","very clean and modern office","explained everything very detailed & clear","no surprise fees & charges"]},"ChdDSUhNMG9nS0VJQ0FnSURQdmQ2OWtBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Andrea gives the office a perfect 10/10 rating, praising the pleasant and patient staff and declaring it her permanent dental home.","key_phrases":["10/10 service","called home for me","very pleasant and patient","recommending them to others"]},"ChZDSUhNMG9nS0VJQ0FnSURQaFpqZ0FnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff and doctor at Jacksonville Complete Dentistry.","key_phrases":["Wonderful staff and doctor"]},"ChdDSUhNMG9nS0VJQ0FnSURtdWU2ZXZ3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":["dental-cleaning","dental-hygiene"],"problems":["area-of-concern-identified-during-cleaning"]},"one_line_summary":"Patient had a great cleaning and received helpful guidance from their hygienist on addressing an area of concern.","key_phrases":["great cleaning","area of concern","gave me tools to work with","improve the area"]},"ChZDSUhNMG9nS0VJQ0FnSURQd2I3Z0RBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient felt genuinely cared for by a kind and attentive staff and would highly recommend the practice.","key_phrases":["Everyone was so nice","really cared and wanted what was best for me","definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURQd2E3U3pnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Montoya","Carley"],"services":["dental-hygiene","general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A veteran patient praises Dr. Montoya and the entire team for their exceptional compassion, responsiveness, and proactive care in managing her dental anxiety.","key_phrases":["went above and beyond","her smile just warmed my heart","feel like more than just another patient","especially on the hard days"]},"ChdDSUhNMG9nS0VJQ0FnSUM3Z3V2cDh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently finds Jacksonville Complete Dentistry to be very professional.","key_phrases":["Very professional","all the time"]},"ChZDSUhNMG9nS0VJQ0FnSUNQOU43Rkl3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Jessica"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"A first-time patient had a positive experience with hygienist Jessica, praising her thorough and gentle teeth cleaning.","key_phrases":["1st visit today","did a great job cleaning my teeth","was very gentle"]},"ChZDSUhNMG9nS0VJQ0FnSUNQOUs2b1N3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Julian had an enjoyable visit and praised the great staff at Jacksonville Complete Dentistry.","key_phrases":["Great staff","enjoyed a visit to the dentist","wow"]},"ChdDSUhNMG9nS0VJQ0FnSUNQOExyVDRRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQzOWZqM0xBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURXdU9iZ0R3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the amazing staff, clean facility, great dental work, and welcoming atmosphere at Jacksonville Complete Dentistry.","key_phrases":["Amazing staff","clean facility","did great work","make you feel welcome"]},"ChdDSUhNMG9nS0VJQ0FnSUNhcGFPel9nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker and staff for exceptional compassion, attention to detail, and exemplary problem resolution.","key_phrases":["best most thorough compassionate dentist","Dr. Barker is exceptional","attention to details","exemplary care"]},"ChZDSUhNMG9nS0VJQ0FnSUR4OXVIS1BnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer recommends Jacksonville Complete Dentistry as straightforward and reliable.","key_phrases":["straight forward dentistry","Don't chance anything"]},"ChZDSUhNMG9nS0VJQ0FnSURYeWRPTEpREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient found the staff and doctor friendly and informative, and plans to return for regular visits.","key_phrases":["very friendly and very informative","will be coming back for regular visits","staff and the doctor"]},"ChdDSUhNMG9nS0VJQ0FnSURYM3I2ZHB3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-exam"],"problems":[]},"one_line_summary":"Lisa had a great first experience at the practice, finding the staff very nice and thorough.","key_phrases":["Great 1st experience","Very nice and very thorough"]},"ChdDSUhNMG9nS0VJQ0FnSUNsNTd6Zm5BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but enthusiastic five-star review expressing overall satisfaction.","key_phrases":["Awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUNqdmNUU1l3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer expresses strong enthusiasm and affection for Jacksonville Complete Dentistry.","key_phrases":["Love this office"]},"ChZDSUhNMG9nS0VJQ0FnSUN1aHIyUU93EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently has a great experience at Jacksonville Complete Dentistry.","key_phrases":["Always a great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUM2MWZDOXNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient highly recommends Jacksonville Complete Dentistry, praising Dr. Barker's skill and pleasant demeanor along with the beautiful office and friendly staff.","key_phrases":["fabulous dentist and a very pleasant man","office is beautiful","staff are all friendly and very good","highly recommend JCD"]},"ChZDSUhNMG9nS0VJQ0FnSURYZ0wyX0hnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-cleaning","x-rays","new-patient-appointment"],"problems":[]},"one_line_summary":"A new elderly patient received exceptionally kind, gentle, and patient care during her first cleaning and x-ray appointment.","key_phrases":["could not have been more kind and patient","took extra care and were very gentle","wonderful dental visit","continuing her dental care there"]},"ChdDSUhNMG9nS0VJQ0FnSUNYel82TG9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Montoya","Alexis"],"services":["dental-surgery","dental-care"],"problems":["dental-anxiety","extensive-dental-work"]},"one_line_summary":"A previously anxious patient raves about Dr. Montoya and Alexis for making her feel safe and well cared for during extensive dental surgery.","key_phrases":["never thought I'd say I love a Dentist office","took great care of me during my surgery","always been so nervous and scared","make me feel safe and confident"]},"ChZDSUhNMG9nS0VJQ0FnSUNYX2VuTEpBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Dr. Barker and his staff for their professionalism and attentiveness.","key_phrases":["Dr. Barker and his staff were fabulous","professional office","quality doctor","attentive staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNYaWU3em1BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNYbnU2eFJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["treatment-planning","facial-services"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker and staff for thorough treatment plans and enjoyable facial services, recommending the practice to family and friends.","key_phrases":["amazing and very through in their treatment plans","offer other amazing perks such as facial services","recommend them to all my family and friends"]},"ChdDSUhNMG9nS0VJQ0FnSURwODZPU21nRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"The reviewer appreciated the quick and efficient dental visit experience.","key_phrases":["very quick experience","best you can get"]},"ChZDSUhNMG9nS0VJQ0FnSUNycXNPdFRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rose"],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises Dr. Rose Johnson and her assistant as the best.","key_phrases":["the best","Dr Rose Johnson and her assistant"]},"ChZDSUhNMG9nS0VJQ0FnSURubWFtcURREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer highly recommends Dr. Rose and her staff for their top-notch quality of work and friendliness.","key_phrases":["top notch in terms of quality of work","friendliness","always top notch","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURueXZtU1hnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient had a very positive experience, feeling treated with kindness and satisfaction with the dental work performed.","key_phrases":["great kindness and affection","satisfied with the job","very good experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNNdGVQLW53RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer highly recommends Jacksonville Complete Dentistry, praising Dr. Rose Johnson for her competence and friendly demeanor.","key_phrases":["wonderful dental practice","so competent and friendly","You'll be glad you went there"]},"ChdDSUhNMG9nS0VJQ0FnSUR4Nm9TYjFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Jacksonville Complete Dentistry to be professional, friendly, and enjoyable.","key_phrases":["Professional","friendly","Fun"]},"ChZDSUhNMG9nS0VJQ0FnSUNEMXZtdVJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Lindsey"],"services":["teeth-cleaning","dental-hygiene"],"problems":["dental-anxiety"]},"one_line_summary":"A long-time anxious patient praises her hygienist Lindsey for making her feel calm and the staff for being welcoming.","key_phrases":["always been very nervous about going to the dentist","she always makes me feel calm","staff is so nice and welcoming","wouldn't want to go anywhere else"]},"ChZDSUhNMG9nS0VJQ0FnSURPMjgzUWZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Montoya"],"services":["dental-implant","implant-scan"],"problems":[]},"one_line_summary":"Patient praises Dr. Montoya and his technician for their friendliness and skilled work during a dental implant visit.","key_phrases":["wonderful and friendly","good job setting up the scan","last visit was for an implant","Thank you for your service"]},"ChZDSUhNMG9nS0VJQ0FnSUNuNGZfS2VnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNucEp1Nkh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Jessica","Montoya"],"services":["dental-hygiene","dental-exam"],"problems":[]},"one_line_summary":"Patient praises hygienist Jessica and Dr. Montoya for their helpfulness, thoroughness, and excellent bedside manner.","key_phrases":["good bedside manner","answered all of my questions in detail","didn't make me feel rushed","He was awesome"]},"ChZDSUhNMG9nS0VJQ0FnSURIajg2TmFREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ5LW9QaWhRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Lindsey"],"services":[],"problems":[]},"one_line_summary":"Customer praises staff member Lindsey for being awesome.","key_phrases":["Lindsey was awesome"]},"ChZDSUhNMG9nS0VJQ0FnSURIOThuZElBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, their knowledge, and the thoughtful comfort touch of providing a blanket during the visit.","key_phrases":["extremely customer service friendly","very knowledgeable","provided me with a blanket"]},"ChZDSUhNMG9nS0VJQ0FnSURIbF96OE13EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had an amazing experience and praises the great staff at Jacksonville Complete Dentistry.","key_phrases":["amazing experience","great staff","highly recommend","around Jacksonville"]},"ChdDSUhNMG9nS0VJQ0FnSURIdksyZGhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer had an outstanding dental visit and praised the staff.","key_phrases":["best dental visit ever","people here are great"]},"ChdDSUhNMG9nS0VJQ0FnSURIbE02MjJ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Lindsey","Mary"],"services":["dental-hygiene","dental-exam"],"problems":[]},"one_line_summary":"Customer praises hygienist Lindsey and examiner Mary for their exceptional service and friendliness, and plans to return.","key_phrases":["best dental hygienist ever","extremely friendly during my exam","definitely be coming back"]},"ChZDSUhNMG9nS0VJQ0FnSURINUxmamZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Sarah is a loyal patient who consistently leaves with great results and praises the dentist and hygienist highly.","key_phrases":["leave with a brighter smile","couldn't ask for a better dentist","always go here","better dental hygienist"]},"ChdDSUhNMG9nS0VJQ0FnSURkOGNlYXV3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer had a good overall experience at Jacksonville Complete Dentistry, praising the friendly staff.","key_phrases":["good experience","very nice people","JCD staff"]},"ChZDSUhNMG9nS0VJQ0FnSURId016dGR3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A first-time patient reports being treated with respect and courtesy by the entire staff.","key_phrases":["first visit","entire staff","treated me with respect and courtesy"]},"ChZDSUhNMG9nS0VJQ0FnSUNIMThLUkNREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":["Montoya"],"services":["root-canal"],"problems":["tooth-requiring-root-canal"]},"one_line_summary":"Patient praises Dr. Montoya for a painless, gentle root canal experience in a professional, clean, and welcoming practice.","key_phrases":["felt no pain what so ever","so gentle that I fell asleep during my procedure","best dental care I have ever experienced","cleanliness of the practice"]},"ChdDSUhNMG9nS0VJQ0FnSUNIM2Z2WjFBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The patient had a timely and thorough dental visit.","key_phrases":["Timely and thorough"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbHVEV0RnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["crown-placement"],"problems":["crown-needed"]},"one_line_summary":"Patient had a great visit and is very pleased with a perfectly fitting crown set by professionals.","key_phrases":["great visit","Professionals who completed setting a crown","It fits perfectly"]},"ChZDSUhNMG9nS0VJQ0FnSUNtdUltREp3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["general-dentistry","pediatric-dentistry"],"problems":[]},"one_line_summary":"Customer praises the kind staff and short wait time during a visit with her daughter.","key_phrases":["great service","everyone was so kind","in and out with little wait time","me and my daughter"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3dV9Ua3BRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"The reviewer praises Dr. Rose and the team for being accommodating and reassuring, especially for anxious dental patients.","key_phrases":["very accommodating to my dental needs","get a little nervous when visiting the dentist","this location is for you"]},"ChdDSUhNMG9nS0VJQ0FnSURPOUtHOHZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the staff, office, and dentist at Jacksonville Complete Dentistry.","key_phrases":["great staff","great office","excellent Dentist"]},"ChdDSUhNMG9nS0VJQ0FnSURKOThHTnRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Montoya"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer compares the experience to Ritz-Carlton luxury, praising the courteous staff and Dr. Montoya as exceptional.","key_phrases":["Ritz-Carlton Experience in Dentistry","courtesy and wonderful staff","Dr Montoya a cut above the best"]},"ChdDSUhNMG9nS0VJQ0FnSUMyOF9QTl9BRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["smile-enhancement"],"problems":[]},"one_line_summary":"The patient praised the team and noted a positive improvement to their smile.","key_phrases":["Great crew","made my smile better"]},"ChZDSUhNMG9nS0VJQ0FnSUNDMUpMeGVBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-office"],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement of the dental office.","key_phrases":["great dentist office"]},"ChZDSUhNMG9nS0VJQ0FnSURibjVlZFFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a very positive experience with Dr. Rose and the staff and plans to return for all future dental needs.","key_phrases":["so nice","very good experience","all my dental needs","Dr Rose and the staff"]},"ChZDSUhNMG9nS0VJQ0FnSURicnFLUk5REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient praised the excellent dental service provided by both the doctor and assistant.","key_phrases":["Excellent dental service","both the Doctor and the assistant","giving me the opportunity to visit"]},"ChZDSUhNMG9nS0VJQ0FnSUNiOXNIR0lREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the entire team—receptionists, hygienists, and doctor—for being consistently nice, professional, and doing great work.","key_phrases":["always so nice, professional","do a great job","nothing but great visits","receptionists to the hygienists and the Doctor"]},"ChZDSUhNMG9nS0VJQ0FnSUNzanREaFhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker and the staff for consistently professional and thoughtful care.","key_phrases":["Always very professional and thoughtful staff","best dentist I have seen in years","been to quite a few"]},"ChZDSUhNMG9nS0VJQ0FnSUNzNmJIY0R3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","communication","professionalism"],"entities":{"technicians":["Barker"],"services":["emergency-dental","dental-hygiene","general-dentistry"],"problems":["dental-emergency"]},"one_line_summary":"A loyal 15-year patient praises Dr. Barker and the hygienists for responsive emergency care, welcoming staff, and consistently professional service.","key_phrases":["called with an emergency, was given a quick appointment","front desk is always welcoming","Dr. Barker explains the treatment plan","15 years of professional service"]},"ChZDSUhNMG9nS0VJQ0FnSUNiM0xQc1lREAE":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","problem_resolution","scheduling"],"entities":{"technicians":["Montoya","Alexis","Alyssa"],"services":["dental-hygiene","smile-restoration"],"problems":["serious-dental-issues"]},"one_line_summary":"Patient raves about Dr. Montoya, assistant Alexis, and hygienist Alyssa for their exceptional teamwork, professionalism, and care that resolved serious dental issues and restored his smile.","key_phrases":["most Spectacular Dentist Shop","best Doctor/Assistant Super Duo I have ever met","Best Hygienist this side of the Mississippi","my new smile has brought me so much joy"]},"ChZDSUhNMG9nS0VJQ0FnSUNiaE1ma0hBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURydC1LTUNREAE":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["treatment-planning"],"problems":[]},"one_line_summary":"Evelyn praises the knowledgeable and communicative staff while noting the older but functional equipment during a successful visit.","key_phrases":["staff is wonderful and knowledgeable","explain everything","ensure that you understand your treatment plan","equipment is a bit older but functions perfectly"]},"ChdDSUhNMG9nS0VJQ0FnSURyczdhSjZBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient consistently receives good care at Jacksonville Complete Dentistry.","key_phrases":["Always good care"]},"ChZDSUhNMG9nS0VJQ0FnSURydXUyLU5REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Barker"],"services":["teeth-cleaning","teeth-whitening"],"problems":["concern-about-teeth-sensitivity-from-whitening"]},"one_line_summary":"Patient had an excellent experience with cleaning and whitening, praising the knowledgeable hygienist, Dr. Barker, and an attentive technician who made her feel comfortable throughout.","key_phrases":["taken back to appointment on time","Hygienist gentle and knowledgeable","technician so sweet and took her time","Constantly asking how I was doing"]},"ChZDSUhNMG9nS0VJQ0FnSURydEotWmV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had an excellent experience praising the professional, friendly staff and the doctor's attentive chairside manner.","key_phrases":["best dental experience I've had in a long time","great chairside manner","always making sure I was comfortable","will be my choice of a new dentist"]},"ChZDSUhNMG9nS0VJQ0FnSUNycmEyX1lBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal 2-year patient calls Jacksonville Complete Dentistry the best dental office they've ever visited and plans to continue as long as they're in the area.","key_phrases":["best dental office I have ever been to","going here for 2 years now","plan on staying with them as long as I am living in the Jacksonville area"]},"ChZDSUhNMG9nS0VJQ0FnSURMdlluakRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient consistently receives great care in a friendly, professional environment with knowledgeable staff and highly recommends the practice.","key_phrases":["great care","friendly and professional environment","knowledgeable and wonderful staff","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURjMFBXSjRnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR5MXRIbjJnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["general-dentistry","dental-care"],"problems":[]},"one_line_summary":"Long-time patient highly recommends Jacksonville Complete Dentistry for their trusted expertise and welcoming atmosphere.","key_phrases":["trust their expertise","welcoming and calm","taking good care of my teeth","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN1LU5lODZnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Alyssa"],"services":["teeth-cleaning"],"problems":["extremely-sensitive-teeth","dental-anxiety"]},"one_line_summary":"A veteran patient praises hygienist Alyssa Kravchenko for her exceptional patience and professionalism in managing her sensitive teeth during a cleaning.","key_phrases":["kept me calm during my cleaning","extremely sensitive teeth","outstanding with her patience and professionalism","treat us vet's like we're angels"]},"ChdDSUhNMG9nS0VJQ0FnSUNMMXBXcF9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","communication","professionalism","pricing"],"entities":{"technicians":["Jessica"],"services":["dental-checkup","teeth-cleaning","dental-x-rays"],"problems":["sensitive-teeth-and-gums","tartar-buildup"]},"one_line_summary":"Patient had a highly positive experience with a gentle, thorough cleaning by hygienist Jessica and an attentive exam by the dentist, with no upselling.","key_phrases":["didn't feel a thing","gentle yet able to remove all of the build up","never made me feel like he was rushing","No one tried to upsell me anything"]},"ChdDSUhNMG9nS0VJQ0FnSUNMNk1ucXlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a glowing five-star review praising Jacksonville Complete Dentistry as truly professional and fantastic.","key_phrases":["TRUELY PROFESSIONAL","AWESOME","FANTASTIC"]},"ChZDSUhNMG9nS0VJQ0FnSUR0dXN5X05REAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer briefly praises the friendly staff at Jacksonville Complete Dentistry.","key_phrases":["Friendly personnel"]},"ChdDSUhNMG9nS0VJQ0FnSUR6ME1YOTF3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lindsey"],"services":["dental-visit"],"problems":["dental-anxiety"]},"one_line_summary":"A formerly dentist-averse patient praises staff member Lindsey as outstanding.","key_phrases":["used to hate the dentist","Lindsey is outstanding","Amazing"]},"ChdDSUhNMG9nS0VJQ0FnSUM2NS0zWWp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal patient of over 10 years expresses consistent satisfaction with the care received from Dr. Barker and Jacksonville Complete Dentistry.","key_phrases":["over 10 years","extremely pleased with my level of care","patient with Dr. Barker and JCD"]},"ChdDSUhNMG9nS0VJQ0FnSUR6ME9ub3N3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A first-time patient was highly impressed by Dr. Barker's calm demeanor, knowledge, and the overall office atmosphere.","key_phrases":["couldn't have been more pleased","Dr. Barker's calm presence","knowledge and advice/suggestions","Highly recommend this office"]},"ChZDSUhNMG9nS0VJQ0FnSUN6NTlDZUtnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUN3cm9hd2NnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the beautiful office space and great services at Jacksonville Complete Dentistry.","key_phrases":["Beautiful space","Great services"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMHFqa093EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","scheduling","technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Lindsey"],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"The customer returned for a second visit specifically before moving away, praising hygienist Lindsey for an efficient, expert, and relaxing cleaning experience.","key_phrases":["best dental experience I've ever had","best hygienist I have ever had","in and out for a cleaning in under a half hour","very relaxing presence"]},"ChdDSUhNMG9nS0VJQ0FnSUN6azRXajFnRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["dental-treatment"],"problems":["unable-to-eat-for-7-5-months","poor-treatment-by-dental-professional"]},"one_line_summary":"Customer describes the worst experience of their life, unable to eat for over 7 months following dental treatment.","key_phrases":["worst experience of my life","never been treated so poorly","7 and a half months","never able to eat 1 bite of food"]},"ChdDSUhNMG9nS0VJQ0FnSUN5cXJHOTZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["dental-hygiene","preventive-care","teeth-cleaning"],"problems":[]},"one_line_summary":"A long-time patient praises Dr. Barker and the hygienists for friendly, proactive, and high-quality dental care.","key_phrases":["great customer service","works to give you the best experience possible","proactive care to minimize decay","quickly take care of any issues"]},"ChZDSUhNMG9nS0VJQ0FnSUMteUlmdUhnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNlanFxVENnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Returning patient reports a consistently great experience at the practice.","key_phrases":["Great experience as always"]},"ChdDSUhNMG9nS0VJQ0FnSUQwcmZmbHBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A 14-year loyal patient praises the outstanding customer service and comfortable experience at Jacksonville Complete Dentistry.","key_phrases":["going to the same dentist for about 14 years","customer service always outstanding","felt at ease","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNsbXV2RG1BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had positive experiences and highly recommends Jacksonville Complete Dentistry.","key_phrases":["positive experiences all around","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURUNnBEZy1nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry","cosmetic-dentistry"],"problems":["smile-restoration"]},"one_line_summary":"Patient praises Dr. Barker and his team for being professional and caring, crediting them with restoring her smile.","key_phrases":["professional and caring","getting my smile back","highly recommend this dental practice"]},"ChdDSUhNMG9nS0VJQ0FnSURUcXAtdHN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lindsey","Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient enthusiastically praises the dental team, specifically highlighting Lindsey and Dr. Rose for great care.","key_phrases":["Love going to JCD","great care by the dental team","Lindsey and Dr. Rose are awesome"]},"ChZDSUhNMG9nS0VJQ0FnSURja0xTNFFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient had an excellent experience with their hygienist and is very happy with how their teeth look and feel.","key_phrases":["It was awesome","My hygienist was amazing","teeth look and feel great"]},"ChdDSUhNMG9nS0VJQ0FnSUR5MExDVjF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["dental-x-rays"],"problems":["gag-reflex-during-x-rays"]},"one_line_summary":"Customer and her family love the professional and personable staff, especially praising their ability to take X-rays without triggering her gag reflex.","key_phrases":["absolutely love the Dental Staff","always professional and personable","only place to get my dental X-rays without making me gag","triple 👍🏽"]},"ChZDSUhNMG9nS0VJQ0FnSUNUajRyR1J3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises the welcoming atmosphere and quality of the staff and doctors at Jacksonville Complete Dentistry.","key_phrases":["very welcoming environment","great staff and doctors"]},"ChZDSUhNMG9nS0VJQ0FnSUNUNTVHY01REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","problem_resolution"],"entities":{"technicians":["Lindsey"],"services":["dental-consultation","treatment-planning"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and especially Lindsey for being patient and informative while helping create a personalized dental care plan.","key_phrases":["friendly and inviting","patient and informative","identify my goals and set a plan","exceeded my expectations"]},"ChZDSUhNMG9nS0VJQ0FnSUNUaGVqalJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient considers Jacksonville Complete Dentistry one of the best dental offices they have ever visited, praising the conversation, professionalism, and overall atmosphere.","key_phrases":["one of the best dental offices","overall atmosphere","From the conversation to the professionalism","best dental offices that I've ever been service in"]},"ChdDSUhNMG9nS0VJQ0FnSUNUdXNhUzh3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-treatment"],"problems":[]},"one_line_summary":"The patient had a positive experience, describing the treatment as efficient, kind, and understanding.","key_phrases":["efficient & kind","understanding treatment","good experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNUa09ISWpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","cleanliness"],"entities":{"technicians":[],"services":["general-dental-care"],"problems":[]},"one_line_summary":"Nick praises the team's professionalism, clear communication, and welcoming environment, making Jacksonville Complete Dentistry his exclusive dental provider.","key_phrases":["professional from start to finish","simplify any terminology","environment is calm, fun and effective","don't go anywhere else for my dental care"]},"ChZDSUhNMG9nS0VJQ0FnSUNXOHBIYk13EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","scheduling","communication"],"entities":{"technicians":["Barker"],"services":["dental-consultation","treatment-planning"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker and staff for their professionalism, short-notice availability, and thorough explanation of treatment plans.","key_phrases":["worked me in on short notice","goes over treatment plans with you","explains everything in detail","Dr Barker and his staff are wonderful"]},"ChZDSUhNMG9nS0VJQ0FnSURqNzVTTkVREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNsa2NDZDNnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["responsiveness","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["dental-implant-repair"],"problems":["loose-implant"]},"one_line_summary":"Patient needed a loose implant redone and praised the staff for getting them in quickly and resolving the issue on the spot.","key_phrases":["redo an implant","got me in quick","fix it there and then","staff was great"]},"ChZDSUhNMG9nS0VJQ0FnSURqejZfVVRBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"The reviewer found their visit to Jacksonville Complete Dentistry to be a refreshingly different experience compared to a traditional dentist visit.","key_phrases":["much different experience","traditional dentist visit"]},"ChZDSUhNMG9nS0VJQ0FnSURqajZIR2VREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","pricing","professionalism"],"entities":{"technicians":[],"services":["dental-xrays","dental-checkup"],"problems":["out-of-network-billing-not-disclosed-upfront","unexpected-costs-from-undisclosed-insurance-network-status"]},"one_line_summary":"Customer accuses the practice of fraud for failing to disclose out-of-network status before performing expensive x-rays and a checkup, leaving them facing unexpected costs.","key_phrases":["didn't tell us that they are out of network","expensive xrays, checkup","These people are fraud","Not sure how much will we end up paying"]},"ChZDSUhNMG9nS0VJQ0FnSURqeS1LNUt3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["oral-health-care"],"problems":[]},"one_line_summary":"Customer praises the great service and helpful staff at Jacksonville Complete Dentistry for improving their oral health.","key_phrases":["great service","staff always helps","get better with my oral health"]},"ChdDSUhNMG9nS0VJQ0FnSURqbXBqODd3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief 5-star review praising the customer service at Jacksonville Complete Dentistry.","key_phrases":["Great customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUNqOC1pQlh3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Rose","Alyssa"],"services":["teeth-cleaning","x-rays"],"problems":[]},"one_line_summary":"Customer had an outstanding first visit and plans to return long-term, praising Rose's X-rays and Alyssa's exceptional teeth cleaning.","key_phrases":["I found my dentist","best teeth cleaning ever","it tickled","Wish I could give 6 stars"]},"ChdDSUhNMG9nS0VJQ0FnSUNqbThPY3dBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient had a great first visit, praising the courteous, professional, and personable staff.","key_phrases":["first visit sealed the deal","courteous and professional","several of the assistants are hip","my people"]},"ChdDSUhNMG9nS0VJQ0FnSUNlZ19MRWlRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication","punctuality"],"entities":{"technicians":["Cassandra","Rose","Lynsey","Alexa","Barker"],"services":["denture-relining","locator-replacement","dental-hygiene-cleaning"],"problems":["locators-needed-replacement","denture-needed-relining"]},"one_line_summary":"Patient praises the entire team — Cassandra, Rose, Lynsey, Alexa, and Dr. Barker — for outstanding service across multiple procedures completed in one visit.","key_phrases":["outstanding customer service","all my needs were met in one day","Dr. Barker is truly an awesome dentist","entire atmosphere was pleasant"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4bWVXUGp3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the practice for fast, friendly, and competent dental service.","key_phrases":["Great service","Quick, friendly and as painless as possible","Very competent professionals"]},"ChdDSUhNMG9nS0VJQ0FnSUNqeGZ5cXh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["x-rays","teeth-cleaning"],"problems":[]},"one_line_summary":"Patient had a comfortable, professional experience covering check-in, X-rays, and cleaning and would recommend the practice.","key_phrases":["made very comfortable","Staff was very professional","checking in, to X Rays, cleaning and the Dr","Definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNqcHZLZl9nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNqaXZXX0VnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Anthony had an excellent experience praising the customer service, professionalism, and gentle care at Jacksonville Complete Dentistry.","key_phrases":["great customer service","very gentle","fantastic job","coming here for years"]},"ChZDSUhNMG9nS0VJQ0FnSUNqM0xXX1FnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":[],"services":["general-dentistry","family-dentistry"],"problems":[]},"one_line_summary":"Long-time patient reports consistent satisfaction with a clean office and friendly staff that makes the whole family comfortable.","key_phrases":["very happy with Jacksonville Complete Dentistry","spouse and kids feel comfortable","office is always clean","staff is friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUREMGF1aTd3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","communication","pricing"],"entities":{"technicians":["Barker"],"services":["second-opinion-consultation","dental-adjustment"],"problems":["out-of-network-insurance-coverage","tooth-requiring-procedure"]},"one_line_summary":"Patient was highly impressed by Dr. Barker's expertise and service but noted the practice is out of network for her insurance.","key_phrases":["second opinion for a procedure","impressed with the level of service","made some adjustments to avoid further work","out of network for my insurance"]},"ChdDSUhNMG9nS0VJQ0FnSURLNTlPajdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Annette"],"services":["facial","spa-services","dental-services"],"problems":[]},"one_line_summary":"Customer highly recommends the combined spa and dental office services, praising Annette the esthetician for exceptional facials.","key_phrases":["gives the best facials","combined services of the spa area and the dental office","Highly recommend"]},"ChRDSUhNMG9nS0VJQ0FnSURWLV9SUxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Lindsey"],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Customer consistently enjoys visits and praises hygienist Lindsey for her pleasant demeanor and exceptional work.","key_phrases":["always a great visit","very pleasant","exceptional job"]},"ChdDSUhNMG9nS0VJQ0FnSUNEbjV6d3N3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"A former hygienist and dental sales rep praises Jacksonville Complete Dentistry as her personal dental home, highlighting hygienist Jessica's thoroughness and the practice's quality, kindness-focused private care.","key_phrases":["amazing and thorough Hygienist","quality care with kindness","not one of those dental mills","proud to call this my dental home"]},"ChZDSUhNMG9nS0VJQ0FnSUQyal9uYlN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Alexis","Johnson"],"services":[],"problems":[]},"one_line_summary":"Customer praises the professionalism and understanding nature of Alexis and Dr. Johnson.","key_phrases":["Very professional and understanding","Alexis and Dr. Johnson are the best"]},"ChZDSUhNMG9nS0VJQ0FnSURjNHBDNEVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"The patient highly praises the hygienist for doing a great job.","key_phrases":["hygienist was so good","appreciate her so much"]},"ChZDSUhNMG9nS0VJQ0FnSUNENm9PTkNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Montoya"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer strongly praises JCD's pleasant staff and Dr. Montoya's expertise and gentle care, calling it the best dental group they've ever visited.","key_phrases":["best dental group I have ever been to","extremely knowledgeable and gentle","so pleasant and professional","highly recommend JCD"]},"ChZDSUhNMG9nS0VJQ0FnSUNXLXB1bUV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer praises the consistently friendly staff and excellent service that makes dental visits enjoyable.","key_phrases":["Always friendly staff","excellent service","fun experience","look forward to catching up"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5aFo2N21RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dental office staff for being professional and courteous.","key_phrases":["Professional and courteous staff"]},"ChZDSUhNMG9nS0VJQ0FnSUN5MDZ2RmFREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises the efficient, thorough, and pleasant staff and would recommend the practice.","key_phrases":["efficient staff","thorough and explain everything","pleasant staff","would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5MGFfZFF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lyndsey"],"services":["dental-hygiene","new-patient-exam"],"problems":[]},"one_line_summary":"A new patient had an excellent first visit thanks to dental hygienist Lyndsey and has already booked a follow-up appointment.","key_phrases":["Lyndsey was the best","very pleasant new patient experience","first visit","already booked my follow up"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5akxtTzVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"The patient's hygienist is kind and personable, making routine cleanings a joyful experience.","key_phrases":["so kind & personable","joyful experience","getting a cleaning"]},"ChdDSUhNMG9nS0VJQ0FnSUNzNWQyVjJRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient enjoys a fun, conversational rapport with their hygienist over shared interest in horror movies.","key_phrases":["talk horror movies","it's a blast","My hygienist"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5bU9yS1JBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURKcUtYcFp3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"The reviewer had an awesome experience and found the staff to be very pleasant.","key_phrases":["awesome experience","staff very pleasant"]},"ChZDSUhNMG9nS0VJQ0FnSURKODc3d0d3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Alyssa"],"services":[],"problems":[]},"one_line_summary":"Customer praises the overall staff and specifically highlights Alyssa as wonderful.","key_phrases":["staff here are amazing","shout out to Alyssa","she is wonderful"]},"ChZDSUhNMG9nS0VJQ0FnSUNCcUtIZUt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer now looks forward to dental visits thanks to the knowledgeable and welcoming team at Jacksonville Complete Dentistry.","key_phrases":["look forward to going to the dentist","very knowledgeable","very sweet team","moment you step in the door"]},"ChdDSUhNMG9nS0VJQ0FnSUM5MWMtNXp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene","dental-checkup"],"problems":[]},"one_line_summary":"Barry is fully satisfied with every aspect of his first experience at Jacksonville Complete Dentistry, from check-in to checkout.","key_phrases":["completely satisfied","made me feel quite comfortable and confident","right decision to switch my care over to them","check in process, the dental hygienist, the dentist and the checkout staff"]},"ChdDSUhNMG9nS0VJQ0FnSUQteGFfUHRBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses high satisfaction with a brief but enthusiastic compliment.","key_phrases":["Amazing as always"]},"ChZDSUhNMG9nS0VJQ0FnSUM5cWI2d0NREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Alyssa","Montoya"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Patient praises hygienist Alyssa for a thorough cleaning and Dr. Montoya for his genuine care and personable demeanor.","key_phrases":["thorough with cleaning my teeth","handled me with care","teeth haven't felt this clean since pre-hysteria(covid) period","truly cares for his patients and staff"]},"ChdDSUhNMG9nS0VJQ0FnSURLbUt6X2d3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","scheduling"],"entities":{"technicians":["Rose"],"services":["appointment-scheduling"],"problems":[]},"one_line_summary":"James praises Rose for making him feel at home and commends the patient scheduling staff for accommodating multiple appointment changes.","key_phrases":["she was just Awesome","felt right at home","changed it three times but she was so patient and sweet","please keep doing what you do"]},"ChdDSUhNMG9nS0VJQ0FnSUNLX2VMTDlRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM5aE11ZDVnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"The customer praises the overall service and staff at the dental office.","key_phrases":["Great service","great staff"]},"ChZDSUhNMG9nS0VJQ0FnSUN5NXR2ZEhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Patient had a positive visit and praised the staff's kindness and professionalism.","key_phrases":["visit went well","kindness and professionalism","Very nice job"]},"ChZDSUhNMG9nS0VJQ0FnSURHNjZhbFhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","scheduling"],"entities":{"technicians":[],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"A satisfied family member reports a smooth and accommodating dental cleaning visit for two elderly parents aged 98 and 99.","key_phrases":["Check in was quick","dental staff was very accommodating","99 yr old dad & 98 yr old mom","assisting them to dental cleaning rooms"]},"ChdDSUhNMG9nS0VJQ0FnSURkXzRfRjRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Montoya","Alexis","Carley"],"services":[],"problems":[]},"one_line_summary":"Patient praises Dr. Montoya and assistants Alexis and Carley for their professionalism, friendliness, and clear communication about treatment timelines.","key_phrases":["very professional, friendly","explain to you the process with time line","great team","Dr. Montoya and assistant Alexis, assistant Carley"]},"ChZDSUhNMG9nS0VJQ0FnSURGdmJqLUZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker and staff for their friendliness, communication, and overall quality of care.","key_phrases":["very friendly office","great with communicating","dental needs and expectations","very pleased with the care"]},"ChZDSUhNMG9nS0VJQ0FnSURkc1pfWUd3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barkar"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer highly praises Dr. Barkar and the overall staff, strongly recommending the practice.","key_phrases":["Wonderful staff","Dr Barkar is amazing","always very helpful","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNwbV9XVjd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer had a fantastic experience and was very pleased with the results of their teeth cleaning.","key_phrases":["Fantastic care and experience","teeth felt and looked amazing","my cleaning"]},"ChdDSUhNMG9nS0VJQ0FnSUN1d1pYa2h3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient highly recommends Jacksonville Complete Dentistry for being friendly and professional.","key_phrases":["love this dentist","very friendly","professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNkZ2FXbDd3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal patient of over 7 years praises Dr. Barker and his staff as the best.","key_phrases":["Dr. Barker and his staff are the best","going to them for over 7 years"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1dnVqTmh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Montoya"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer highly praises Dr. Montoya and his staff for being helpful and professional.","key_phrases":["so helpful and professional","highly recommend","Dr. Montoya and his staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNkLUlmRTd3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR0OV9hd3hBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Baker","Alyssa","Rose"],"services":["dental-checkup","dental-cleaning"],"problems":[]},"one_line_summary":"A long-time patient travels across town twice a year and enthusiastically recommends Jacksonville Complete Dentistry as the best dental office in Jacksonville.","key_phrases":["been going for years","don't mind coming twice a year","best dental office in Jax","Dr. Baker, Alyssa and Rose are my 3 amigos"]},"ChdDSUhNMG9nS0VJQ0FnSUNlak03YXh3RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jessica","Chelsea"],"services":["dental-insurance-coordination"],"problems":["insurance-network-coverage-uncertainty"]},"one_line_summary":"Customer praises Jessica and Chelsea while advising others to verify insurance network status before visiting.","key_phrases":["Jessica and Chelsea are great","in negotiations with another dental insurance plan","call and see if they are in-network","Good service"]},"ChZDSUhNMG9nS0VJQ0FnSUR0dDZPWkJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-service"],"problems":[]},"one_line_summary":"Customer left a brief but enthusiastic 5-star review praising the service at Jacksonville Complete Dentistry.","key_phrases":["Amazing Service"]},"ChdDSUhNMG9nS0VJQ0FnSUR0NWFIV2l3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Montoya"],"services":["wisdom-tooth-extraction","general-dentistry"],"problems":["wisdom-teeth-removal"]},"one_line_summary":"Patient raves about Dr. Montoya and the office's exceptional care during a four-wisdom-tooth extraction, calling it her best dental experience in 35 years.","key_phrases":["Ask for Dr. Montoya","cares about your overall health","Your comfort is their priority","4 wisdom teeth pulled"]},"ChdDSUhNMG9nS0VJQ0FnSUR0NFBEZXlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["crown-replacement"],"problems":["crown-came-off"]},"one_line_summary":"Customer praised amazing service and a quick visit for a crown replacement.","key_phrases":["AMAZING customer service","crown put back on","in and out"]},"ChZDSUhNMG9nS0VJQ0FnSURKOThTekxnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Patient had a quick wait time, efficient teeth cleaning, and a friendly hygienist.","key_phrases":["short appointment wait time","completed in a timely manner","hygienist friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUN0OGVHVHlBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Alyssa"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"A loyal multi-year patient raves about hygienist Alyssa as the best, saying she has not regretted a single visit.","key_phrases":["not regretted a single visit","rate this place 100 stars","best hygienist is Alyssa hands down","I only see Alyssa"]},"ChZDSUhNMG9nS0VJQ0FnSUN0OHVqUEF3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer expresses consistent satisfaction with Jacksonville Complete Dentistry in a brief, enthusiastic comment.","key_phrases":["Always great"]},"ChZDSUhNMG9nS0VJQ0FnSURpdWNqVlhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises their dental hygienist and the outstanding customer service at the practice.","key_phrases":["best Dental hygienist","customer service is amazing"]},"ChdDSUhNMG9nS0VJQ0FnSUROMS1mYTB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Lindsey"],"services":["dental-hygiene","periodontal-care"],"problems":[]},"one_line_summary":"Customer praises hygienist Lindsey for excellent advice and help in maintaining healthy gums and teeth.","key_phrases":["Lindsey is amazing","great advices","keep my gums and teeth in perfect condition","God bless you"]},"ChZDSUhNMG9nS0VJQ0FnSUQwallDWFN3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal two-year patient praises the clinic's cleanliness, friendly staff, and consistently excellent service.","key_phrases":["Very clean and organized","always nice and do their jobs very well","two plus years","exemplary service"]},"ChZDSUhNMG9nS0VJQ0FnSURXMmFYS0ZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"The customer praised the entire staff for providing excellent service at Jacksonville Complete Dentistry.","key_phrases":["Excellent Service","Entire Staff"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2OWFTd1RnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Customer had a thorough and careful teeth cleaning experience with the hygienist.","key_phrases":["very thorough","cleaned my teeth with care","enjoyed service that I received"]},"ChZDSUhNMG9nS0VJQ0FnSUNnbEpxUmN3EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-time patient expresses continued loyalty to the practice.","key_phrases":["going here for years","I'll keep going"]},"ChdDSUhNMG9nS0VJQ0FnSURtNlpERHBnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNOdU12eDd3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"A reluctant dental patient praises the dental hygienist's thoroughness and expertise during an extensive teeth cleaning.","key_phrases":["these folks are the real deal","very thorough and detailed driven","didn't miss a single mm2","liked her job and knew what she was doing"]},"ChdDSUhNMG9nS0VJQ0FnSUNObU1tTnlnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"The dental hygienist who performed the teeth cleaning was praised for being gentle and professional.","key_phrases":["very gentle and professional","teeth cleaning","young woman"]},"ChZDSUhNMG9nS0VJQ0FnSUQxeU5pdE53EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer had a very pleasant experience and highly recommends Jacksonville Complete Dentistry.","key_phrases":["very pleasant experience","highly recommend","Jacksonville Complete Dentistry"]},"ChdDSUhNMG9nS0VJQ0FnSUMxLXVYdndBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer reports a consistently pleasant experience with no bad issues at this dental office.","key_phrases":["Hygienist was good","Pleasant experience","never had any bad issues"]},"ChZDSUhNMG9nS0VJQ0FnSUMxNkp2N1ZBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNleTdyc2VREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for being very professional and courteous.","key_phrases":["very professional","courteous"]},"ChZDSUhNMG9nS0VJQ0FnSUMxc0xMRFBnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Montoya"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"Patient praises Dr. Montoya's empathy and the stress-free, excellent customer service at Jacksonville Complete Dentistry.","key_phrases":["most empathetic and understanding dentist","stress free experience","customer service was excellent","highly recommend this establishment"]},"ChdDSUhNMG9nS0VJQ0FnSUMxNFBENGx3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient loves the practice for its gentle, kind dentists and highly recommends any provider there.","key_phrases":["so gentle and kind","don't hurt you","cannot go wrong","absolutely love this place"]},"ChdDSUhNMG9nS0VJQ0FnSUMxZ0xxNXlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-procedures"],"problems":[]},"one_line_summary":"Customer is fully satisfied with the professionalism and expertise of the dentists who performed his procedures.","key_phrases":["totally satisfied","professional and knowledgeable dentists","successful dental experience"]},"ChZDSUhNMG9nS0VJQ0FnSURWbDc2V1BREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-service"],"problems":[]},"one_line_summary":"Customer gives a 5-star review praising excellent service at Jacksonville Complete Dentistry.","key_phrases":["Excellent service"]},"ChdDSUhNMG9nS0VJQ0FnSURWbDlMYm9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Lindsey","Barker"],"services":["dental-evaluation","dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises hygienist Lindsey and Dr. Barker for excellent care, personal attention, and a welcoming office atmosphere.","key_phrases":["Lindsey was absolutely wonderful","Dr. Barker was also awesome","took time to chat with me","best staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNhdUxMY1h3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["dental-filling"],"problems":["loose-filling"]},"one_line_summary":"Patient had a loose filling on a Thursday and was quickly accommodated with a same-day appointment before the weekend.","key_phrases":["filling come loose","squeeze me in before the weekend","staff is amazing","as always"]},"ChZDSUhNMG9nS0VJQ0FnSURWaTdtQ2FnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the team at Jacksonville Complete Dentistry for being kind and professional.","key_phrases":["amazing people","very kind","professional teem"]},"ChdDSUhNMG9nS0VJQ0FnSURWaS03enlnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR1dVlyeFFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["dental-checkup"],"problems":[]},"one_line_summary":"Customer had a positive experience with welcoming staff who provided helpful dental health product recommendations.","key_phrases":["great, welcoming and friendly","great recommendations for products","improve my dental health","See myself going back"]},"ChZDSUhNMG9nS0VJQ0FnSURKbnR6TVhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer declares Jacksonville Complete Dentistry the best dental office they have ever visited.","key_phrases":["Best dentistry I have ever been to"]},"ChdDSUhNMG9nS0VJQ0FnSURnLTdpcjhnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer gave a brief positive review praising the care received at Jacksonville Complete Dentistry.","key_phrases":["Great care"]},"ChZDSUhNMG9nS0VJQ0FnSURsb2R1YkhBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURDM09MMklREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lindsay"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience and praised staff member Lindsay.","key_phrases":["great experience","Lindsay was excellent"]},"ChZDSUhNMG9nS0VJQ0FnSURsb3BDS0hREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises the kind, welcoming staff, professional environment, and consistent punctuality at Jacksonville Complete Dentistry.","key_phrases":["kind and welcoming","very professional establishment","always punctual with appointments","would recommend to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNsejRyWldBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises JCD for incredibly friendly staff, quality dental work, and a comfortable office environment.","key_phrases":["incredibly friendly, helpful and efficient","great job on my dentistry","lovely, comfortable office","took my breath away"]},"ChZDSUhNMG9nS0VJQ0FnSUNsdzdiU0dBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief five-star review simply describing their experience as excellent.","key_phrases":["Excellent"]},"ChdDSUhNMG9nS0VJQ0FnSUNsMmNTZXhBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience and praised the friendly and professional atmosphere at Jacksonville Complete Dentistry.","key_phrases":["Everything was great","very friendly and professional business"]},"ChdDSUhNMG9nS0VJQ0FnSUNsdnI2VDRBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience at Jacksonville Complete Dentistry.","key_phrases":["great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNsN3NtYjhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience and praised the friendly staff at Jacksonville Complete Dentistry.","key_phrases":["great experience","staff was very friendy"]},"ChZDSUhNMG9nS0VJQ0FnSUNsN3I2dmFBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNsOW9hdUh3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a five-star review praising the doctor and staff as the best.","key_phrases":["Best doctor and staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNscW82TEdBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":["Jessica"],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Customer genuinely enjoys visits and praises hygienist Jessica for leaving him with a clean, fresh mouth.","key_phrases":["always look forward to coming","feeling of accomplishment","nice clean fresh mouth","Jessica is fantastic"]},"ChZDSUhNMG9nS0VJQ0FnSURGZ2JqX0RREAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","courtesy","communication"],"entities":{"technicians":["Maggie","Bradberry"],"services":["tooth-extraction","complete-dentures","denture-adjustment"],"problems":["dentures-do-not-look-natural","no-attempt-to-save-teeth-before-extraction","soft-adjustment-not-performed-after-healing","dissatisfaction-with-denture-appearance-and-fit"]},"one_line_summary":"Customer's mother had all teeth pulled and received unsatisfactory dentures with no attempt to explore alternatives or resolve the poor fit and unnatural appearance.","key_phrases":["didn't even try to save her teeth","it's nothing he can do about","dentures was still not looking natural","I just want my mom to be able to smile again"]},"ChZDSUhNMG9nS0VJQ0FnSUNGMW91bmV3EAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","scheduling","punctuality","professionalism"],"entities":{"technicians":[],"services":["dental-exam","x-rays","dental-cleaning"],"problems":["long-wait-time","overbooking"]},"one_line_summary":"Patient had a positive experience with friendly and gentle staff but was frustrated by a 2+ hour wait for a routine exam due to apparent overbooking.","key_phrases":["hygienist was nice and gentle","I think they overbooked","did not leave till 4:15","good experience overall"]},"ChZDSUhNMG9nS0VJQ0FnSUNGeE0zdVF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Lindsey"],"services":["dental-examination","general-dentistry"],"problems":["treatment-concerns"]},"one_line_summary":"Patient praises hygienist Lindsey and Dr. Barker for their exceptional listening skills, patience, and ability to address treatment concerns.","key_phrases":["Lindsey is absolutely amazing","amazing LISTENING SKILLS","very patient, calm and understanding","comfortable the entire time"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1MmN6RGF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Alexis","Rose"],"services":["dental-x-rays","dental-exam"],"problems":["discomfort-with-x-rays","dental-concerns-needing-prevention-methods"]},"one_line_summary":"A first-time patient raves about a comfortable x-ray experience with Alexis and a thorough, knowledgeable exam with dentist Rose.","key_phrases":["best and most comfortable set of x-rays","super quick and efficient","very knowledgeable and gentle","office feels like a family"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1c2M3LXdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-exam"],"problems":[]},"one_line_summary":"The reviewer describes their visit as the best dental office experience ever, highlighting thoroughness and gentle, kind care.","key_phrases":["very thorough","kind gentle","best experience at a dental office ever"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1c2REdUVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry","family-dentistry","smile-restoration"],"problems":[]},"one_line_summary":"Patient raves about feeling valued and having her smile restored with joy at Jacksonville Complete Dentistry.","key_phrases":["best decision I've ever made","meant more than an ordinary customer","smile brought back to life","laughter and joy"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1MGJtdGl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Alexis"],"services":["root-canal"],"problems":["dental-anxiety","tensed-up-during-procedure"]},"one_line_summary":"A patient with severe dental anxiety praises Alexis and Jacksonville Complete Dentistry for making their root canal experience comfortable and outstanding.","key_phrases":["bad dental anxiety","completely tensed up","making me feel comfortable and safe","work and customer service is outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1eHF1RVd3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-cleaning","facial"],"problems":[]},"one_line_summary":"Customer had an outstanding dental cleaning and exceptional facial experience at Jacksonville Complete Dentistry.","key_phrases":["outstanding dental cleaning","exceptional facial","wonderful experience"]},"ChdDSUhNMG9nS0VJQ0FnSURjeUk2RDRnRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":["billing"],"problems":["billing-inquiry","outdated-phone-message-not-reflecting-office-closure"]},"one_line_summary":"Customer was confused by an outdated phone message during a Friday closure but was helped promptly on Monday as expected.","key_phrases":["called about a bill on a friday morning","office is closed and making updates on their machine","helped me first thing monday morning","as they always do"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1NnJlcEF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","communication","professionalism","responsiveness"],"entities":{"technicians":["Barker"],"services":["dental-exam","wisdom-teeth-consultation"],"problems":["wisdom-teeth-pain","need-for-urgent-dental-care"]},"one_line_summary":"Patient praises quick scheduling, efficient exam by Dr. Barker, and convenient text messaging communication for urgent dental needs.","key_phrases":["scheduled within 2 days","quick and efficient with his exam","text messaging system to avoid calling during work hours","in pain and needing to get in quick"]},"ChdDSUhNMG9nS0VJQ0FnSURldGNMdnB3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the staff and overall service at Jacksonville Complete Dentistry.","key_phrases":["Excellent staff","excellent service"]},"ChdDSUhNMG9nS0VJQ0FnSUM1b1lQc3NBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["dental-consultation","dental-treatment-plan"],"problems":["first-time-patient-anxiety","need-for-extensive-dental-work"]},"one_line_summary":"A first-time older patient found the staff and dentist fantastic in helping her through the initial stage of extensive dental work.","key_phrases":["fantastic to help an older patient","first stage","worry if they'll do a good job","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSURjMk5mWEJBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR4dmRUcmp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Montoya"],"services":["dental-implants","implant-restorations"],"problems":[]},"one_line_summary":"Patient praises Dr. Montoya and his entire staff as outstanding and looks forward to completing implant restorations.","key_phrases":["entire staff were outstanding","implant restorations","looking forward to working on","completion"]},"ChdDSUhNMG9nS0VJQ0FnSURabmY3UHV3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Rose","Alexis"],"services":["dental-cleaning","x-rays","dental-procedures"],"problems":[]},"one_line_summary":"Customer praises exceptional service from Dr. Rose Johnson and X-ray technician Alexis, calling it the best dental office in Jacksonville.","key_phrases":["best dental office ever","customer service is top notch","you barely feel anything","give her a raise"]},"ChZDSUhNMG9nS0VJQ0FnSURabW8zUlFBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker"],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer highly praises Dr. Barker and staff for their outstanding performance and would recommend them to anyone needing dental work.","key_phrases":["performing at an outstanding rate","always recommend their service","anyone needing dental work"]},"ChZDSUhNMG9nS0VJQ0FnSURaeXNUeFZ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["wisdom-tooth-removal"],"problems":["wisdom-teeth"]},"one_line_summary":"Patient praises the extremely helpful staff and looks forward to returning for wisdom tooth removal.","key_phrases":["extremely helpful","looking forward to my return","wisdom removal"]},"ChZDSUhNMG9nS0VJQ0FnSURXdGQtOEtREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient was seen within 5 minutes of arrival and praised the staff's friendliness and professionalism.","key_phrases":["within 5 mins of arriving","very friendly and profession","great customer care"]},"ChdDSUhNMG9nS0VJQ0FnSURac3JqU2d3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the staff for being professional and warm.","key_phrases":["very professional","warm staff"]},"ChZDSUhNMG9nS0VJQ0FnSURaekttNktBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry","dental-hygiene"],"problems":[]},"one_line_summary":"The customer expresses strong satisfaction with both the dentist and hygienist at Jacksonville Complete Dentistry.","key_phrases":["Great dentist and hygienist","love this place"]},"ChdDSUhNMG9nS0VJQ0FnSUNtOTlPbWhRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["scheduling","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":["hygienist-cancellation","rescheduling-due-to-illness"]},"one_line_summary":"Despite a last-minute hygienist cancellation, the office proactively rescheduled the patient earlier and the new hygienist did a very good job cleaning his teeth.","key_phrases":["hygienist got sick and had to cancel","got me in on the 12th","new hygienist clean my teeth","did a very good job"]},"ChZDSUhNMG9nS0VJQ0FnSURaeEpTakZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNaajhqcnhnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNabTdMSVRREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dental office for being friendly and professional.","key_phrases":["Friendly and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNaLWI3eXZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Montoya"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer is highly satisfied with Dr. Montoya and his staff, praising their competence, friendliness, and efficiency.","key_phrases":["Competent, friendly, efficient","lovely office","couldn't be happier","Dr. Montoya and his staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNaLVpULUFnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURPa1lyZExnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["dental-consultation"],"problems":["embarrassment-about-dental-work-needed","extensive-dental-work-required"]},"one_line_summary":"Patient felt welcomed and at ease despite embarrassment, praising staff for guiding her toward the best treatment options.","key_phrases":["staff was so great","made me feel comfortable","guided me into the best options","embarrassed going in"]},"ChdDSUhNMG9nS0VJQ0FnSUNaekphaDV3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Barker"],"services":["dental-implants"],"problems":[]},"one_line_summary":"A loyal 4-year patient highly recommends Dr. Barker and his team for their exceptional implant work, professionalism, and caring approach.","key_phrases":["never been disappointed with their work","guided all the way through the process","care, respect and professionalism","dentist who I can trust"]},"ChdDSUhNMG9nS0VJQ0FnSURwbWMtRWpRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Billy had a pleasant visit and praised the entire staff for being thoughtful, nice, and polite.","key_phrases":["very pleasant experience","thoughtful, nice and polite","all of the staff"]},"ChdDSUhNMG9nS0VJQ0FnSURwaWQ2VS1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-cleaning","dental-exam"],"problems":[]},"one_line_summary":"A long-term patient expresses consistent satisfaction with cleanings and exams performed by trustworthy dental professionals.","key_phrases":["consistently satisfied","trustworthy dental professionals","coming here for years","will remain a patient"]},"ChdDSUhNMG9nS0VJQ0FnSURwanVxRjVnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Barker"],"services":["dental-cleaning","dental-evaluation"],"problems":[]},"one_line_summary":"A long-term patient praises Dr. Barker for thorough, professional cleanings and honest evaluations without pushing unnecessary treatments.","key_phrases":["thorough and professional cleanings","honest and professional evaluation","never offers unnecessary treatments","insurance mill dental practices"]},"ChdDSUhNMG9nS0VJQ0FnSURweHZhN253RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry for going above and beyond expectations.","key_phrases":["go above and beyond","highly recommend","willing to go above and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSURCdG95bER3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURwM0txVGR3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Jacksonville Complete Dentistry for its positive attitude and welcoming atmosphere.","key_phrases":["great place","great attitude","welcoming atmosphere"]},"ChdDSUhNMG9nS0VJQ0FnSURzaWQtOGxRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-time patient praises the relaxing spa atmosphere and the friendliness of Dr. Barker and the entire staff.","key_phrases":["going to Jacksonville Complete Dentistry for several years","spa on the right side","relaxing atmosphere","entire staff are all very friendly"]},"ChZDSUhNMG9nS0VJQ0FnSUNwNV9YYlBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Montoya"],"services":["wisdom-teeth-extraction"],"problems":["wisdom-teeth-removal"]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry after Dr. Montoya and his team professionally and comfortably performed her daughter's wisdom teeth extraction.","key_phrases":["very professional and made my daughter and i very comfortable","she was in and out","office staff was very nice and professional","i would recommend Everyone to visit this practice"]},"ChdDSUhNMG9nS0VJQ0FnSURKNVpTY2tnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lindsey"],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Lindsey for being a true professional.","key_phrases":["true professional","Lindsey"]},"ChZDSUhNMG9nS0VJQ0FnSURKMVA3SFZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","courtesy"],"entities":{"technicians":["Montoya"],"services":["wisdom-tooth-extraction"],"problems":["wisdom-tooth"]},"one_line_summary":"Patient had an excellent wisdom tooth extraction experience, praising the efficient, friendly, and knowledgeable staff led by Dr. Montoya.","key_phrases":["extracting my wisdom tooth","didn't have to wait at all","knowledgeable, informative, and fun to be around","one of the best experiences I had in a dentist office"]},"ChZDSUhNMG9nS0VJQ0FnSUNKNzZ2VGV3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star review praising the staff at Jacksonville Complete Dentistry.","key_phrases":["Great people"]},"ChRDSUhNMG9nS0VJQ0FnSUNKNGNJVRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises the kind, caring staff and encourages new patients not to be nervous about visiting.","key_phrases":["lot of kind people","don't be afraid","take good care of you"]},"ChdDSUhNMG9nS0VJQ0FnSUNCcnVDWXhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Alyssa","Montoya"],"services":["dental-hygiene","dental-exam"],"problems":[]},"one_line_summary":"Patient had a quick, comfortable visit with hygienist Alyssa and Dr. Montoya, praising their attentiveness and pleasant demeanor.","key_phrases":["quick and comfortable dentist's visit","took time to get to know me","asked if I had any anxieties","a pleasure to interact with"]},"ChZDSUhNMG9nS0VJQ0FnSUNKdk1qbE9BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":["dental-anxiety","avoided-dental-work-for-years"]},"one_line_summary":"A long-time dental avoider praises Dr. Barker and his professional, helpful staff for helping her overcome anxiety and improve her dental health.","key_phrases":["Wonderful staff","avoided having dental work done for years because of anxiety","so professional and helpful","Would recommend them 100%"]},"ChZDSUhNMG9nS0VJQ0FnSUR1a3JqT1pREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNtNHVQczdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the professional, painless experience and the staff's attentiveness to her concerns.","key_phrases":["professional, painless","my mouth feels great","took the time to listen to my concerns","did what they could to accomplish it"]},"ChZDSUhNMG9nS0VJQ0FnSUR4eXZXeEpnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a great experience and praised the friendly team at Jacksonville Complete Dentistry.","key_phrases":["great experience","very nice team"]},"ChdDSUhNMG9nS0VJQ0FnSUNoeW82LXRnRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","problem_resolution","pricing","professionalism","scheduling"],"entities":{"technicians":[],"services":["emergency-dental","tooth-extraction","dental-x-rays"],"problems":["dental-emergency-not-treated-at-first-visit","misleading-information-given-when-booking-appointment","tooth-extraction-needed"]},"one_line_summary":"Patient called ahead to confirm emergency treatment but was not treated at the visit, leaving feeling misled and dismissed as a senior on Medicare.","key_phrases":["you WILL NOT get the tooth taken care of","run through x-rays and a barrage of photographs","the doctor visited for 5 minutes","left feeling like a foolish senior citizen who had been taken in by false advertising"]},"ChZDSUhNMG9nS0VJQ0FnSUNoaXFISlVnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer claims the practice lied to them over the phone and treated them poorly in person, calling it the worst dental experience they've ever had.","key_phrases":["worst dentist i have ever been to","lied straight to me over the phone","treated me like dirt in person","no way their other reviews are true"]},"ChdDSUhNMG9nS0VJQ0FnSUN1bmRya2lBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Patient praises her hygienist's thoroughness and friendliness, and loves the relaxing spa-like ambience of the office.","key_phrases":["explained everything to me","comprehensively cleaned my teeth","spa like ambience","Everybody was so friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUNodklXbzh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene","teeth-cleaning"],"problems":[]},"one_line_summary":"A long-time patient of 10+ years praises the amazing, anxiety-accommodating hygienist and helpful staff at Dr. Barker's office.","key_phrases":["caters to cowards","absolutely amazing","best part and helpful","10 plus years"]},"ChdDSUhNMG9nS0VJQ0FnSURCbDlyRzVBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["sedation-dentistry"],"problems":["dental-anxiety","dental-fear","avoidance-of-dentist"]},"one_line_summary":"A patient with severe dental fear found relief and confidence at Jacksonville Complete Dentistry through sedation dentistry, reasonable pricing, and genuine care.","key_phrases":["irrational fear of dentists","put me at ease every step of the way","do an amazing job the first time","looking forward to the next appointment"]},"ChZDSUhNMG9nS0VJQ0FnSUNoek4tdlp3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and thorough, precise dental care at Jacksonville Complete Dentistry.","key_phrases":["Friendly staff","Thorough and precise"]},"ChZDSUhNMG9nS0VJQ0FnSURxOEw3NlZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["dental-examination","treatment-planning"],"problems":["unaddressed-dental-issues-from-previous-dentist"]},"one_line_summary":"Patient was impressed that the team identified and addressed dental issues her previous dentist had missed and provided a thorough treatment plan.","key_phrases":["very kind and detailed","addressed issues that my other dentist didn't address","gave me a treatment plan","so awesome to me"]},"ChZDSUhNMG9nS0VJQ0FnSUR1aU02UWZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient is highly pleased with the overall service, care, treatment, and pricing at Jacksonville Complete Dentistry and plans to continue as a long-term patient.","key_phrases":["Service / Care / Treatment / And Cost Of Procedures Are Exceptional","Very Pleased With Jacksonville Complete Dentistry","Definitely Keeping Them As My Dental Service As Long As I Live Here","Thank You Dr. Barker and Assistants"]},"ChZDSUhNMG9nS0VJQ0FnSURleVBqelh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry for its professional, friendly staff and welcoming office atmosphere.","key_phrases":["always professional","homey atmosphere","much better experience","highly recommend this practice"]},"ChZDSUhNMG9nS0VJQ0FnSURCOElDaVVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer highly recommends this dentistry for its caring, non-judgmental, and family-like environment.","key_phrases":["caring, friendly dentistry","do not make you feel bad about your situation","genuinely want to fix your smile","feel like you're one of the family"]},"ChdDSUhNMG9nS0VJQ0FnSUNCbV9URDJnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNCdy1pZFlREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lindsey"],"services":["dental-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Patient praises the welcoming office and highlights hygienist Lindsey for being exceptionally considerate during cleanings.","key_phrases":["nice office","Lindsey is absolutely awesome","super considerate through the entire cleaning","two different hygienist and they've both been great"]},"ChZDSUhNMG9nS0VJQ0FnSUNCdXVTLUZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene-cleaning"],"problems":["finding-a-new-dentist-after-moving"]},"one_line_summary":"A new Jacksonville resident had an excellent first visit, praising the welcoming staff and thorough, communicative hygienist.","key_phrases":["incredibly welcoming","talked me through everything","wanted to understand me","would recommend them to EVERYONE"]},"ChZDSUhNMG9nS0VJQ0FnSUNCNnQ3dVhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["dental-consultation","treatment-planning"],"problems":[]},"one_line_summary":"Patient had an outstanding first visit with attentive staff who provided detailed explanations and a thorough treatment plan.","key_phrases":["first experience was outstanding","super attentive of my needs","detailed explanation and follow up plan","best service ever received"]},"ChZDSUhNMG9nS0VJQ0FnSUNCcUxXOGZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer found the dentist and staff extremely professional and comfortable to be around, and highly recommends the practice.","key_phrases":["extremely professional","felt at ease","definitely recommend","people working there"]},"ChdDSUhNMG9nS0VJQ0FnSUNCc0lLbTV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Kevin had a wonderful experience praising the staff's professionalism, knowledge, and friendliness.","key_phrases":["Extremely professional","knowledgeable and friendly staff","Wonderful experience","look forward to going again"]},"ChdDSUhNMG9nS0VJQ0FnSUNhdXFQQXJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","technical_knowledge"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"A long-time patient praises the kind, attentive staff and specifically highlights dental hygienist Jessica for her care, meticulousness, and knowledge.","key_phrases":["kindest staff","always take my concerns seriously","AMAZING dental hygienist","super caring, meticulous, and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSURxNjlPZ1R3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive experience at Jacksonville Complete Dentistry.","key_phrases":["absolutely great"]},"ChdDSUhNMG9nS0VJQ0FnSUNxcUlLVXd3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal patient of nearly 9 years praises Dr. Barker and his team for being caring, gentle, and clear in presenting treatment options.","key_phrases":["almost 9 years","caring and gentle","present options clearly","Dr. Barker and his team"]},"ChZDSUhNMG9nS0VJQ0FnSUQtcl92VmJREAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["professionalism","communication","cleanliness","courtesy","pricing"],"entities":{"technicians":["Rose"],"services":["dental-cleaning","dental-exam"],"problems":["insurance-not-accepted","unexpected-balance-charge","no-prior-notification-of-insurance-change","billing-communication-failure"]},"one_line_summary":"Customer praises the dentist and hygienists but warns of serious billing and communication failures regarding an unannounced insurance policy change that left her with an unexpected $247 balance.","key_phrases":["they no longer accept my insurance","she assumed I knew","never sent me a bill","BEWARE!!!!"]},"ChZDSUhNMG9nS0VJQ0FnSUQtNjRxVGVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQtcTVXcWJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient highly recommends Jacksonville Complete Dentistry for their knowledgeable, friendly staff and quick responsiveness to questions or problems.","key_phrases":["knowledgeable, friendly and do great work","quick to respond","conveniently located just off of Gate Parkway","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUQteV9lRGpRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Annette"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer highly praises staff member Annette and the overall facilities at Jacksonville Complete Dentistry.","key_phrases":["Annette is amazing","top notch","highly recommended","facilities and rest of the staff"]},"ChZDSUhNMG9nS0VJQ0FnSUQtczc3QVBREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Dr. Barker for his trustworthiness, relationship-building approach, and thorough explanations before scheduling dental work.","key_phrases":["hard finding a good, trustworthy dentist","building a relationship","explaining the process of any dental work","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUQtOXFpOGxRRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"2-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURHazRLWWNREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Patient had a positive regular teeth cleaning experience and appreciated the staff's clear explanations throughout the appointment.","key_phrases":["Great professional experience","regular teeth cleaning appointment","explain what they are doing and why"]},"ChdDSUhNMG9nS0VJQ0FnSUQtdGVmc3pRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["dental-exam"],"problems":[]},"one_line_summary":"Customer had a great experience with detailed and thorough dental exams and plans to return.","key_phrases":["great experience","detailed and thorough Dental exams","will continue to use them again"]},"ChdDSUhNMG9nS0VJQ0FnSUQtdFllVzRnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQyeUlmY1RREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQtM05tTnBRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A dentist-anxious first-time patient was pleasantly surprised by the caring and professional atmosphere at Jacksonville Complete Dentistry.","key_phrases":["terrified of dentists","exceeded my expectations","office and dentist that cares","excited for next appointment"]},"ChdDSUhNMG9nS0VJQ0FnSUQtOFBPeGt3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":["dental-anxiety","fear-of-needles"]},"one_line_summary":"A long-time patient praises Dr. Barker and staff for their exceptional warmth and customer service, making even anxious patients feel completely at ease.","key_phrases":["Customer Service is not a department; it's an attitude","like going to your grandpa or favorite uncle","ALWAYS making me feel at home","afraid of going to the dentist"]},"ChdDSUhNMG9nS0VJQ0FnSUQtOE1uOXZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"The reviewer enthusiastically recommends Jacksonville Complete Dentistry to anyone with dental issues.","key_phrases":["where they should go","address any dental issues","tell them Jacksonville Complete Dentistry"]},"ChZDSUhNMG9nS0VJQ0FnSUMydHJYMlhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","punctuality","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises the friendly, knowledgeable staff, zero wait times, clear communication, and innovative processes at Jacksonville Complete Dentistry.","key_phrases":["very friendly, thorough, professional and knowledgeable","never any wait time","everything is explained well","processes and systems are very innovative and accommodating"]},"ChZDSUhNMG9nS0VJQ0FnSUQtb0pyMFp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","cleanliness","professionalism"],"entities":{"technicians":["Annette"],"services":["teeth-whitening"],"problems":["nervousness-about-whitening-procedure"]},"one_line_summary":"Patient praises Annette for her kindness, clear communication, and expert care during a teeth whitening procedure in a clean, professional office.","key_phrases":["fantastic job with my whitening process","showed so much kindness and care","explained what to expect very clearly and patiently","super clean and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUMtMTR2U3hRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"The patient felt genuinely cared for and looks forward to a long-term relationship with Jacksonville Complete Dentistry.","key_phrases":["everyone there really cared about my teeth","look forward to do business with JCD for many years to come"]},"ChdDSUhNMG9nS0VJQ0FnSURjMUlxcmpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","pricing","communication","professionalism"],"entities":{"technicians":["Barker"],"services":["prosthodontics","dental-exam","x-rays","teeth-cleaning"],"problems":["insurance-not-accepted"]},"one_line_summary":"A new patient praises the friendly staff and efficient exam experience, and two years later remains satisfied despite a dental insurance coverage issue.","key_phrases":["fantastic experience","very friendly, personable, and accommodating","in and out pretty quickly","still always a great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUMtOWNueXRBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUMtcFkzV1FnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["dental-consultation","dental-treatment-planning"],"problems":["ongoing-teeth-issues","unsatisfactory-prior-consultations"]},"one_line_summary":"Dr. Barker and his staff impressed the patient with their helpfulness, knowledge, and a clear, reasonable treatment plan after visits to multiple dentists.","key_phrases":["helpful, pleasant and knowledgeable","reasonable plan of what could be done","been to a few dentist regarding my issues","only one to have a reasonable plan"]},"ChZDSUhNMG9nS0VJQ0FnSUMtcGRYb05REAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNXellTbHpnRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Barker"],"services":["tooth-extraction","nitrous-oxide-sedation"],"problems":["two-teeth-requiring-extraction","stubborn-tooth-removal","post-procedure-pain-due-to-prescription-delay"]},"one_line_summary":"Patient had two teeth pulled by Dr. Barker with nitrous oxide sedation and experienced a smooth recovery by the next day despite a delay in filling prescriptions.","key_phrases":["2 teeth pulled in one visit","hooked me up to nitrous-oxide","One tooth was stubborn but it came out","the next day I had no pain"]},"ChdDSUhNMG9nS0VJQ0FnSUMteE1uZWdnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but positive five-star review simply saying 'Jam up'.","key_phrases":["Jam up"]},"ChZDSUhNMG9nS0VJQ0FnSUMtcU9pekZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-time patient of over 10 years praises Dr. Barker's kindness, integrity, and professionalism in both his practice and personal life.","key_phrases":["known Dr. Barker professionally for over 10 years","practice is run like every part of his life","kindness, considerate, integrity","one of the men that I look up to"]},"ChZDSUhNMG9nS0VJQ0FnSURldDVUTlBBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer consistently experiences friendly staff and prompt service at Jacksonville Complete Dentistry.","key_phrases":["Friendly staff","prompt service everytime"]},"ChdDSUhNMG9nS0VJQ0FnSURldDlpc25nRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer found the staff to be kind and easy to work with.","key_phrases":["everyone was so nice","easy to"]},"ChdDSUhNMG9nS0VJQ0FnSURlaDgtTzFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety-from-prior-bad-experience"]},"one_line_summary":"A previously anxious patient praises the kind and welcoming staff at Jacksonville Complete Dentistry, highly recommending them.","key_phrases":["Love my dentist and everyone here","Always a great experience","Everyone is so kind","The people here are the best"]},"ChZDSUhNMG9nS0VJQ0FnSURlczlUR09REAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURld2Uzb1dREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"The reviewer describes an outstanding dental visit marked by exceptional hospitality and patience.","key_phrases":["Outstanding hospitality and patience","best experience I've had at the Dentist"]},"ChdDSUhNMG9nS0VJQ0FnSUNzdXM2RG1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"A loyal patient travels from The Villages specifically for JCD's outstanding hygienists, praising Jessica and the entire staff.","key_phrases":["best Hygienists in Jacksonville","entire staff makes the drive worthwhile","continues the tradition","travel from The Villages"]},"ChdDSUhNMG9nS0VJQ0FnSURZdXI3V2lnRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Customer found their 4-month cleaning visit to be a much better experience than before.","key_phrases":["4 month cleaning","much better"]},"ChZDSUhNMG9nS0VJQ0FnSUMwajU2cUZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal 10+ year patient praises Jacksonville Complete Dentistry and Dr. Barker for making her feel comfortable and at ease during visits.","key_phrases":["coming to Jacksonville Complete Dentistry for 10+ years","can not say enough good things","always feel comfortable","do not dread going to the dentist"]},"ChdDSUhNMG9nS0VJQ0FnSURNM2RUQjNRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the friendly and professional staff, Covid safety measures, and describes a consistently stress-free visit.","key_phrases":["always very friendly and professional","taking Covid precautions","great visit as usual","stress free"]},"ChdDSUhNMG9nS0VJQ0FnSUNlb1kySXdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Michelle consistently has excellent experiences at Jacksonville Complete Dentistry, praising Dr. Barker's honesty and the staff's kindness.","key_phrases":["always have an excellent experience","honest and completely understanding","went above and beyond","kind and accommodating"]},"ChdDSUhNMG9nS0VJQ0FnSURzaWFfa3h3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Devin"],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises staff member Devin as the best.","key_phrases":["Devin is the best"]},"ChZDSUhNMG9nS0VJQ0FnSUNlMXJ1cmNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Jessica"],"services":["dental-cleaning"],"problems":["dental-anxiety"]},"one_line_summary":"Customer praises hygienist Jessica for an exceptionally thorough cleaning and commends the practice for making every visit comfortable despite dental anxiety.","key_phrases":["most thorough cleaning ever","dread the dentist","make every visit so comforting","major work or standard cleaning"]},"ChZDSUhNMG9nS0VJQ0FnSUR1N19Hd0hnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for doing a great job and having very professional staff.","key_phrases":["great job","very professional staff","Jax complete dentistry"]},"ChZDSUhNMG9nS0VJQ0FnSUR1ejZMRUlREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":["Carly"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer had a positive teeth cleaning experience with hygienist Carly, praising her kindness and precision.","key_phrases":["cleaned my teeth with Carly","so sweet","accurate in working"]},"ChdDSUhNMG9nS0VJQ0FnSUR1MTVTbWhRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the professionalism of both the staff and dentist at Jacksonville Complete Dentistry.","key_phrases":["Very professional staff","professional dentist"]},"ChRDSUhNMG9nS0VJQ0FnSUM2NE85UxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker"],"services":["dental-implants"],"problems":[]},"one_line_summary":"After a year of preparation, the patient received their first dental implant and praised Dr. Barker and his staff's outstanding professional work.","key_phrases":["first implant seared","year of preparation","professional work is outstanding","Dr. Barker & his staff"]},"ChZDSUhNMG9nS0VJQ0FnSUR1bHJ5cUVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Lindsey","Rose"],"services":["dental-hygiene","general-dentistry"],"problems":["finding-a-good-and-honest-dentist-after-moving"]},"one_line_summary":"A new resident highly recommends Jacksonville Complete Dentistry, praising hygienist Lindsey and Dr. Rose for a great experience.","key_phrases":["great dentist, wonderful experience","good and honest dentist","Lindsey was a great hygienist","Highly recommend Jacksonville Complete Dentistry"]},"ChdDSUhNMG9nS0VJQ0FnSUR1eHBQazVnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer is highly satisfied with both the service and dental work results at Jacksonville Complete Dentistry.","key_phrases":["they are Amazing","great costumer service","work they do is fantastic","My teeth looking great"]},"ChdDSUhNMG9nS0VJQ0FnSUR1aXEtSHpRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling","communication","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["teeth-cleaning","fillings"],"problems":[]},"one_line_summary":"A relocated patient from Ohio praises Jacksonville Complete Dentistry for its professionalism, organized scheduling, proactive communication, and gentle dental care.","key_phrases":["met and exceeded all my expectations","appointments are very organized","kept up to date via texts and emails","very gentle in terms of teeth cleanings and fillings"]},"ChdDSUhNMG9nS0VJQ0FnSUMydV8tTWpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer declares Jacksonville Complete Dentistry the best dentist office in Jacksonville.","key_phrases":["Best dentist office in Jacksonville","period"]},"ChdDSUhNMG9nS0VJQ0FnSUNNNzVlMzdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Kelly"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Patient was completely satisfied with an excellent, painless cleaning performed by Kelly, praising the team's professionalism and clear communication.","key_phrases":["completely satisfied with all aspects","one of the best cleaning I have ever had","Kelly did a great job","very painless"]},"ChZDSUhNMG9nS0VJQ0FnSUR1Z3VHYVVREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication","scheduling","courtesy","problem_resolution"],"entities":{"technicians":["Franky","Bonnie"],"services":["dental-appointment","follow-up-care"],"problems":["missed-appointments-due-to-bereavement-and-covid-illness","placed-on-same-day-call-in-scheduling-status","lack-of-empathy-from-office-staff"]},"one_line_summary":"Patient describes a frustrating same-day scheduling policy and lack of empathy after missing appointments due to a family death and COVID illness.","key_phrases":["no empathy for peoples lives","call in every single day to see if there was an available appointment","just another client","numbers game to them"]},"ChdDSUhNMG9nS0VJQ0FnSUN5akxhMjF3RRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief positive review with no additional detail.","key_phrases":["Great"]},"ChdDSUhNMG9nS0VJQ0FnSUN1a096Zzh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-treatment-planning","general-dentistry"],"problems":[]},"one_line_summary":"Patient and his wife highly recommend Dr. Barker for his thorough, conservative approach to dental treatment planning.","key_phrases":["very thorough and provides patients with good information","conservative and not recommending more you need","We highly recommend Complete dentistry"]},"ChZDSUhNMG9nS0VJQ0FnSUN1a0xTcWNBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the team for being professional, informative about procedures, and timely.","key_phrases":["Great team","Very professional","informative of all procedures","timely"]},"ChZDSUhNMG9nS0VJQ0FnSURPajQ2dFlREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-crowns"],"problems":[]},"one_line_summary":"Customer had a positive experience with the staff and was very satisfied with the work done on three crowns.","key_phrases":["Great staff","great job on my three crowns"]},"ChdDSUhNMG9nS0VJQ0FnSURPcDZmU3FRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["deep-cleaning"],"problems":["dental-anxiety","overdue-dental-care"]},"one_line_summary":"A long-time dental-phobic patient praises the friendly and professional staff after finally getting a deep clean done at Jacksonville Complete Dentistry.","key_phrases":["always been afraid of going to the dentist","Nice, professional, friendly","Always want to help you","Highly recommend these folks"]},"ChZDSUhNMG9nS0VJQ0FnSURTcDYtYlVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Long-time patient praises the relaxing environment, pain-free cleanings, and friendly professional staff.","key_phrases":["going to this dentist for years","environment is relaxing","cleanings are pain free","staff is very friendly and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUQwNjVuNmtBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-cleaning","dental-checkup"],"problems":[]},"one_line_summary":"Customer had a positive routine checkup and cleaning experience, praising attentive and excellent care.","key_phrases":["great check up and cleaning visit","always attentive","excellent care"]},"ChZDSUhNMG9nS0VJQ0FnSURPb3BqSFFBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["general-dentistry","complex-dental-treatment"],"problems":["complex-dental-issues"]},"one_line_summary":"A loyal 12-year patient highly recommends Dr. Barker and his staff for their exceptional care, compassion, and handling of complex dental issues.","key_phrases":["over 12 years now","could not imagine going to anyone else","made me feel welcome and comfortable","great care and compassion"]},"ChdDSUhNMG9nS0VJQ0FnSURPdEpqZDJBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["emergency-dental-visit","x-rays","antibiotic-prescription","wisdom-tooth-consultation"],"problems":["severe-pain-in-wisdom-tooth"]},"one_line_summary":"Patient with severe wisdom tooth pain was seen the same afternoon, received x-rays and antibiotics, and found a new dentist.","key_phrases":["emergency visit due to severe pain","got me in that afternoon","within 30 minutes","found myself a new dentist"]},"ChZDSUhNMG9nS0VJQ0FnSUNPNW8yblN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-consultation"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker's honest consultation and the exceptional coordination of office staff for seamless dental care.","key_phrases":["courteous, thorough, and expert service","honest and included options","high level quarterback","seamless care"]},"ChdDSUhNMG9nS0VJQ0FnSURHMmFhR3NBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer had a smooth cleaning appointment and was very pleased with the dental technician's work.","key_phrases":["Great professional service","went without a hitch","phenomenal job cleaning my teeth","very happy with service"]},"ChZDSUhNMG9nS0VJQ0FnSUNPLW9EdWR3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the kind and professional staff and plans to return.","key_phrases":["kind and professional staff","we will be back"]},"ChdDSUhNMG9nS0VJQ0FnSUNPOHJPOWtBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Donna praises Jacksonville Complete Dentistry for having a wonderful and professional staff.","key_phrases":["wonderful","professional staff"]},"ChZDSUhNMG9nS0VJQ0FnSUQydGY3NEt3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning","x-rays"],"problems":[]},"one_line_summary":"First-time patient praises the office for its thorough cleaning process and comprehensive X-rays.","key_phrases":["great experience for my first cleaning","very thorough approach","number of X-rays taken","time spent to clean your teeth"]},"ChdDSUhNMG9nS0VJQ0FnSUQybHRHVjNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The patient felt welcomed and comfortable, praising the staff's hospitality and the physician's thorough and knowledgeable explanations.","key_phrases":["made me feel welcomed and comfortable","very knowledgeable","described everything in great detail","Jacksonville Complete Dentistry was amazing"]},"ChZDSUhNMG9nS0VJQ0FnSURLaGFlcEVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker","Gabby","Nessia"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer highly praises Dr. Barker and his assistants Gabby and Nessia for their excellent care.","key_phrases":["were excellent","highly recommend","doesn't have a dentist","see on a regular basis"]},"ChdDSUhNMG9nS0VJQ0FnSUNzNDZ2azFBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jess"],"services":[],"problems":[]},"one_line_summary":"Patient praises Jess and the rest of the staff and highly recommends the practice.","key_phrases":["Jess was great","rest of the staff","Definitely would recommend to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURjZ0pIQjZnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-time patient reports consistently great experiences at Jacksonville Complete Dentistry.","key_phrases":["been with JCD for a long time","always a great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURBak52dVNnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jessica","Firola","Bonnie","Rose","Melanie"],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"A long-time patient praises multiple hygienists and staff members, highlighting their thoroughness, friendliness, and passion for their work.","key_phrases":["meticulous and thorough","very passionate about her job","trust her and always go to her","going here for years"]},"ChdDSUhNMG9nS0VJQ0FnSUQyZ3NpRnh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["dentures"],"problems":["inability-to-eat-comfortably"]},"one_line_summary":"Patient is happy with their new dentures, which now allow them to enjoy meals comfortably.","key_phrases":["enjoy a good meal","new dentures","maid for me"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2ei1iS3Z3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praised courteous staff, minimal wait time, and Dr. Barker's detailed and personable approach.","key_phrases":["courteous and attentive staff","detailed, engaging and personable","wait time was minimal","Dr. Barker"]},"ChZDSUhNMG9nS0VJQ0FnSUMycHNTNkxnEAE":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient rates Dr. Barker and staff highly for dental care quality and punctuality, while noting moderate scores for front-office processes, building, and office modernization.","key_phrases":["excellent dental care","Actual medical-dental care 10/10","Front-office processes 7/10","Non-medical technology and office modernization 6/10"]},"ChdDSUhNMG9nS0VJQ0FnSUMyLXRtX253RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge"],"entities":{"technicians":["Dr","Jessica"],"services":["wisdom-tooth-extraction","routine-cleaning"],"problems":["wisdom-teeth-removal-overdue","dental-anxiety"]},"one_line_summary":"Patient raves about a judgment-free, anxiety-easing experience with Dr. Rose for wisdom tooth removal and hygienist Jessica for a routine cleaning.","key_phrases":["absolute best dentist office I have ever been to","faced no judgment","had all my questions and fears answered","Jessica went above and beyond with my comfort and care"]},"ChZDSUhNMG9nS0VJQ0FnSURXajRmUllnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer highly recommends Jacksonville Complete Dentistry for its top-shelf customer service.","key_phrases":["Top shelf customer service","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURXeDRQZ0tREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the friendly, efficient, and transparent staff at Jacksonville Complete Dentistry.","key_phrases":["Friendly staff","very efficient","transparent"]},"ChdDSUhNMG9nS0VJQ0FnSUNHbXNUQWh3RRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","professionalism","communication"],"entities":{"technicians":["Johnson"],"services":["crown-replacement","dental-exam","temporary-crown"],"problems":["poorly-fitted-crown-with-gap-at-margins","thin-crown-requiring-monitoring","dissolved-temporary-crown","possible-need-for-root-canal-due-to-trauma","upselling-unnecessary-treatments"]},"one_line_summary":"A veteran describes receiving substandard crown work, unnecessary upselling, and unprofessional behavior, ultimately requiring outside referrals to fix the damage caused.","key_phrases":["crown was very thin and needed to be 'watched'","temporary crowns dissolve and don't last 2 days","charge VA extreme prices for below standards services","referred elsewhere to fix what Dr Johnson did"]},"ChdDSUhNMG9nS0VJQ0FnSURXcS03di13RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer was impressed by the speed of their visit, completing the appointment in about 30 minutes.","key_phrases":["really fast","got in and out","about 30 minutes"]},"ChZDSUhNMG9nS0VJQ0FnSUR5Z3FuSkFREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["dental-cleaning","dental-x-rays"],"problems":[]},"one_line_summary":"Patient praises the wonderful staff, gentle cleaning, and state-of-the-art x-rays, feeling well cared for.","key_phrases":["wonderful staff","gentle cleaning","state of the art x-rays","well taken care of"]},"ChZDSUhNMG9nS0VJQ0FnSURXOVl5emRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","professionalism","technical_knowledge","scheduling","pricing","courtesy"],"entities":{"technicians":["Jessica"],"services":["deep-cleaning","x-rays","dental-hygiene"],"problems":["needed-deep-cleaning"]},"one_line_summary":"Customer highly praises JCD Group for excellent communication, a comfortable deep cleaning with technician Jessica, and clear billing.","key_phrases":["communication about my appointment confirmation was fantastic","Jessica made me feel comfortable and calm","billing was clear and as stated","a dentist I don't dread going back to"]},"ChdDSUhNMG9nS0VJQ0FnSURXdW9IZDd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Robert praises the friendly and helpful staff and calls Dr. Rose Johnson the best dentist he has ever visited.","key_phrases":["fantastic visit","super helpful and friendly","best dentist I've ever been to","amazing work"]},"ChZDSUhNMG9nS0VJQ0FnSURVMTdUNUVREAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["professionalism","communication","problem_resolution","pricing","responsiveness","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene","gingivitis-treatment"],"problems":["teeth-tingling-after-chin-bump","redirected-from-original-concern-to-unnecessary-treatments","felt-talked-down-to-by-hygienist","manager-dismissive-of-complaint"]},"one_line_summary":"Customer felt steered into unnecessary expensive treatments, talked down to by the hygienist, and dismissed by the manager after coming in for a simple concern.","key_phrases":["NOT on the up and up","steered me into some expensive treatment","talked down to me like I was a child","That Manager was so disdainful"]},"ChdDSUhNMG9nS0VJQ0FnSURjNXZXWXJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer enthusiastically praises their hygienist and the practice's gentle, kind treatment, recommending it to everyone.","key_phrases":["My hygienist is the BEST","treat you like they want to be treated","Gentle and kind","recommend this dental practice to everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNXbjg3NGpnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":["dental-anxiety"]},"one_line_summary":"A nervous patient felt at ease thanks to a friendly and pleasant hygienist who helped calm her anxiety during the visit.","key_phrases":["a lot of nervousness around dental visits","hygienist was so friendly and pleasant","helped the time go by quicker","calmed my nerves"]},"ChZDSUhNMG9nS0VJQ0FnSUNXdXEyN2FREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","communication","professionalism"],"entities":{"technicians":["Bonnie"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"The entire experience from booking via text with Bonnie through the appointment reminder and cleaning was rated a perfect 10.","key_phrases":["booking the appointment through Bonnie via texting","appointment reminder","it was a 10!!!","the actual cleaning"]},"ChZDSUhNMG9nS0VJQ0FnSUNXdXRhMUl3EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","professionalism","problem_resolution","pricing"],"entities":{"technicians":[],"services":["billing"],"problems":["700-billing-mistake-made-by-the-office","expected-upfront-payment-despite-office-error"]},"one_line_summary":"Customer reports a $700 billing mistake made by the office, compounded by disrespectful and unprofessional receptionist behavior.","key_phrases":["700 dollar mistake on their end","most unorganized and disrespectful receptionist's","act like it's your fault","act like they are doing you a favor"]},"ChdDSUhNMG9nS0VJQ0FnSUNNbVpxUzRRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a great, patient-focused experience at the practice.","key_phrases":["great experience","patient centric"]},"ChdDSUhNMG9nS0VJQ0FnSUNXNnYzN3VBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient consistently has great experiences with Dr. Barker and the entire staff.","key_phrases":["always have a great experience","Dr. Barker and all of the staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNXb0xqT2dRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","scheduling","punctuality","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-cap-replacement","emergency-dental-service"],"problems":["older-cap-came-off"]},"one_line_summary":"Patient with a fallen cap was quickly worked in the next morning and efficiently treated by Dr. Barker and staff in about 20 minutes.","key_phrases":["immediately asked if i was in any pain","worked in the following morning at 8:00","out about 20 minutes later","They have my complete confidence"]},"ChdDSUhNMG9nS0VJQ0FnSUNNcGNLcTl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Karen has zero complaints and praises the office for being friendly, punctual, and easy to work with.","key_phrases":["friendly, on time","easy to do business with","zero complaints and lots of compliments"]},"ChZDSUhNMG9nS0VJQ0FnSURtZzVlYUVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-implants","dental-treatment"],"problems":[]},"one_line_summary":"The reviewer highly recommends Jacksonville Complete Dentistry for dental treatment and implants, praising the team.","key_phrases":["Great place to get treatment","implement teeth","I recommend for every person","Thank you Team"]},"ChZDSUhNMG9nS0VJQ0FnSURTNzU3Q1NBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is very satisfied with the results of their dental care.","key_phrases":["teeth feels wonderful"]},"ChdDSUhNMG9nS0VJQ0FnSURtenRhNzRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient praises the warm, welcoming staff and hygienist for making her feel comfortable and highly recommends the practice.","key_phrases":["literally the best place to go","so sweet to me","made me so comfortable","especially the hygienist"]},"ChZDSUhNMG9nS0VJQ0FnSURtM09ub2FnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement of Jacksonville Complete Dentistry.","key_phrases":["5 Star Dental Care","Thanks so much"]},"ChdDSUhNMG9nS0VJQ0FnSURtN09DMTdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Mildred is an extremely loyal patient who loves Jacksonville Complete Dentistry and its welcoming staff, even recommending it to out-of-state family.","key_phrases":["Jacksonville complete dentist is the best","you have my business","makes you feel at home","MILDRED LOVES COMPLETE DENTIST"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4cTRhampBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Christie","Barker"],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Customer praises both hygienist Christie and Dr. Barker for their professionalism, skill, and compassionate care during a dental cleaning.","key_phrases":["Christie brilliant cleaning with care","Dr. Barker professional efficient","engenders trust","Friendly, professional, compassionate"]},"ChZDSUhNMG9nS0VJQ0FnSURtLUxUOVRREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises both the office staff and the dentists at Jacksonville Complete Dentistry.","key_phrases":["Great office staff","super dentists"]},"ChdDSUhNMG9nS0VJQ0FnSURtbU5meDdBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Marianne"],"services":["teeth-cleaning","dental-exam"],"problems":[]},"one_line_summary":"Patient had a thorough teeth cleaning and appreciated the dentist Marianne's professional recommendations during the visit.","key_phrases":["thorough and good job","upmost respect for them","gave me what she thought we should do","enjoyed the visit"]},"ChdDSUhNMG9nS0VJQ0FnSUNhdU1EYXJBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer had a great experience at Jacksonville Complete Dentistry.","key_phrases":["great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNtNC1tSlFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dentistry"],"problems":[]},"one_line_summary":"Customer highly praises the dentistry quality and professionalism at Jacksonville Complete Dentistry.","key_phrases":["Excellent Dentistry","very professional"]},"ChdDSUhNMG9nS0VJQ0FnSURTdmQ3MnZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Kelly"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises substitute dental hygienist Kelly for being experienced, gentle, and highly efficient during her visit.","key_phrases":["very light handed","super efficient","experienced","Definitely 5 stars"]},"ChZDSUhNMG9nS0VJQ0FnSUN5cjV5aEJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Long-time dental patient declares Dr. Barker the best dentist she has experienced.","key_phrases":["best dentist around","been to a few","Dr. Barker is the best"]},"ChZDSUhNMG9nS0VJQ0FnSUNNd2FISlNnEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer had a good visit but is disappointed their hygienist is leaving the practice.","key_phrases":["good visit","wish my hygienist was not leaving"]},"ChdDSUhNMG9nS0VJQ0FnSUNtNHQ2cjlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","pricing"],"entities":{"technicians":["Barker"],"services":["crown-replacement"],"problems":["hole-in-crown"]},"one_line_summary":"Dr. Barker replaced a defective crown at no charge, earning high praise for fast and professional service.","key_phrases":["replaced my crown free of charge","developing a hole in it","Great, fast, and professional service"]},"ChdDSUhNMG9nS0VJQ0FnSUNteU1PZnZ3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer had a pleasant and thorough visit and is looking forward to their next appointment.","key_phrases":["very nice and through","looking forward to my next appt"]},"ChZDSUhNMG9nS0VJQ0FnSUN5ajdlMklREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the practice for maintaining strong COVID precautions while still delivering quality dental service.","key_phrases":["Love this place","great precautions for the Covid","quality service"]},"ChdDSUhNMG9nS0VJQ0FnSUM2NTkySzZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the staff at Jacksonville Complete Dentistry for being professional, courteous, friendly, and engaging.","key_phrases":["very professional","courteous and friendly","engaging staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNtNE4zVnJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","scheduling","punctuality"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["embarrassment-about-oral-hygiene"]},"one_line_summary":"A patient embarrassed about their oral hygiene praises the non-judgmental, friendly staff and flexible, timely appointments.","key_phrases":["don't feel any judgement","staff is just so nice","flexible and timely","so happy I found them"]},"ChZDSUhNMG9nS0VJQ0FnSURHLV9EVldnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Barker"],"services":["dental-consultation","treatment-planning"],"problems":[]},"one_line_summary":"Patient is highly impressed by Dr. Barker and his staff's professionalism, thorough dental analysis, and patient-centered treatment planning approach.","key_phrases":["totally professional","excellent grasp of the patient's dental problems","carefully assist the patient in establishing a plan of treatment","assessing the patient's expectations before recommending any therapy"]},"ChdDSUhNMG9nS0VJQ0FnSUNxd1k2Unp3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["retainer-molding"],"problems":[]},"one_line_summary":"Customer praises polite and professional staff, a clean location, and a guaranteed proper retainer molding.","key_phrases":["polite and professional","location is clean","guaranteed proper molding","retainer"]},"ChdDSUhNMG9nS0VJQ0FnSUNNbTQyT3RRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["dental-care"],"problems":["overseas-patient-requiring-special-accommodation"]},"one_line_summary":"An overseas patient praises the staff's friendliness, professionalism, and understanding of her unique situation.","key_phrases":["amazing staff","explain everything in detail","welcoming, understanding to my situation","strongly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURHMllMRklREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Chrissy","Barker","Rose"],"services":["dental-hygiene","spa-treatment"],"problems":[]},"one_line_summary":"Patient praises hygienist Chrissy, dentists Dr. Barker and Dr. Rose, and highlights the unique spa treatment option available at the office.","key_phrases":["amazing hygienist","very kind and gentle dentists","spa treatment at your dental visit","very inviting staff"]},"ChZDSUhNMG9nS0VJQ0FnSURHMmV6c1ZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer declares they've found their perfect dentist and plans to stay long-term.","key_phrases":["found the perfect dentist","They are stuck with me"]},"ChZDSUhNMG9nS0VJQ0FnSURHc2Rua2FnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Dr. Rose and staff for their kindness and the office's overall efficiency.","key_phrases":["always very kind","efficiency of this office","Dr Rose and staff"]},"ChdDSUhNMG9nS0VJQ0FnSUM2M05MNTVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Patient had a great experience and highly recommends the practice, praising the niceness and professionalism of the staff.","key_phrases":["great experience","highly recommend","everyone was very nice","very professional"]},"ChZDSUhNMG9nS0VJQ0FnSURHb2U3MFB3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer had a great experience and highly recommends the practice for its professionalism and kindness.","key_phrases":["great service","super professional and kind","recommend them 100%"]},"ChZDSUhNMG9nS0VJQ0FnSURHMU9XRVRnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A self-described dentist-hater praises Jacksonville Complete Dentistry for consistently making her feel comfortable.","key_phrases":["awesome service and experience","I HATE the dentist","always find a way to comfort me"]},"ChZDSUhNMG9nS0VJQ0FnSUNpdmVxOGVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the clean office and friendly, professional staff at Jacksonville Complete Dentistry.","key_phrases":["Clean office","great staff","professional and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUNpal9PaTlRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["six-month-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"A husband and wife are consistently pleased with the thorough, high-quality cleanings and friendly staff at Jacksonville Complete Dentistry.","key_phrases":["six month cleaning","thoroughness and quality of the work","friendly and customer service oriented","very happy with Jacksonville Complete Dentistry"]},"ChdDSUhNMG9nS0VJQ0FnSUNHbDhIUHdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the professional staff and beautiful facility at Jacksonville Complete Dentistry.","key_phrases":["Very professional staff","beautiful facility with awesome artwork","great service","Love this place primarily because of their staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNHLV9tWDJBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with a nice and helpful staff and plans to return.","key_phrases":["great experience","entire staff was nice and helpful","will definitely return"]},"ChZDSUhNMG9nS0VJQ0FnSUNHdTlPMmZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene","dental-exam"],"problems":[]},"one_line_summary":"Patient was highly impressed by the welcoming front staff, gentle hygienist, and attentive dentist, and would strongly recommend the office.","key_phrases":["immediately welcomed me and answered all my questions","gentle and insightful","addressed all of my concerns","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNHODRyTEFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A 20-year loyal patient drives 3 hours to continue care at Jacksonville Complete Dentistry, praising consistent excellence and reasonable pricing.","key_phrases":["patient here for 20 years","drive 3 hours to keep them as my dentist","strive to improve your experience every visit","reasonably priced"]},"ChZDSUhNMG9nS0VJQ0FnSUNHNVp2TWVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Barker","Kelly"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Customer praises both Dr. Barker and hygienist Kelly as excellent providers.","key_phrases":["Excellent dentist","equally Excellent as my hygienist","Dr. Barker","Kelly"]},"ChdDSUhNMG9nS0VJQ0FnSUNHbk5XYl93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","professionalism","courtesy"],"entities":{"technicians":["Bonnie"],"services":[],"problems":[]},"one_line_summary":"Customer praises the clean and professional environment and specifically highlights staff member Bonnie's friendliness.","key_phrases":["Clean, professional","Ms. Bonnie super nice"]},"ChZDSUhNMG9nS0VJQ0FnSUNHcUlxZFZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer praised the entire visit from check-in through teeth cleaning to checkout as excellent.","key_phrases":["Excellent service","from check-in","teeth cleaning to checking out"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2djhTSFFREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for its caring staff, hygienists, and doctors.","key_phrases":["Great dental office","caring staff","hygienists and doctors"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2eTVYaWh3RRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["scheduling","punctuality","responsiveness"],"entities":{"technicians":[],"services":["dental-appointment"],"problems":["appointment-cancelled-without-adequate-reason","wasted-travel-time"]},"one_line_summary":"A loyal patient who always arrived early had their appointment cancelled because other patients sometimes cancel, causing frustration after a 30-minute drive.","key_phrases":["showing up 30 minutes early","decided to cancel my most recent","because other people sometimes cancel","drove 30 minutes to be here"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2NWZLQl93RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","cleanliness","professionalism","technical_knowledge"],"entities":{"technicians":["Kelly","Johnson"],"services":["dental-cleaning","filling"],"problems":["cavity-requiring-filling"]},"one_line_summary":"Customer praises the friendly staff, clean office, and exceptional care from hygienist Kelly and Dr. Johnson, feeling confident ahead of an upcoming filling.","key_phrases":["hygienist Kelly was AMAZING","Dr. Johnson was so sweet","so at ease with their competence and compassion","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2NWVqU2Z3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff as absolutely phenomenal.","key_phrases":["staff was absolutely phenomenal"]},"ChZDSUhNMG9nS0VJQ0FnSUNpOG9IV09BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling","communication"],"entities":{"technicians":["Foralla","Bonnie"],"services":["routine-cleaning"],"problems":[]},"one_line_summary":"A loyal 8-year patient praises hygienist Foralla and front desk staff Bonnie for consistent cleanings and reliable appointment reminders.","key_phrases":["routine cleaning 3 times a year for the past 8yrs","Foralla my hygentist is the best","always sends reminders so You never forget an appointment","wouldn't think of going anywhere else"]},"ChZDSUhNMG9nS0VJQ0FnSUNRbGE2emZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Annette"],"services":["facial"],"problems":[]},"one_line_summary":"Customer praises Annette for consistently delivering an amazing facial experience at Jacksonville Complete Dentistry.","key_phrases":["always a pleasure to visit","did an amazing job, as usual","Annette is fantastic"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2OU1MUlJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Rose"],"services":["dental-exam","x-rays"],"problems":["dental-anxiety","no-dental-care-in-over-a-decade","childhood-dental-trauma"]},"one_line_summary":"A patient with severe dental anxiety had an overwhelmingly positive first visit in over a decade, praising Dr. Rose and staff for their judgment-free, communicative, and reassuring care.","key_phrases":["100% judgement-free experience","comfort and reassurance","in-depth explanations","take back control of their dental health"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2OU5DM2RREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-service"],"problems":[]},"one_line_summary":"Customer left a brief five-star review praising the service at Jacksonville Complete Dentistry.","key_phrases":["Great service"]},"ChdDSUhNMG9nS0VJQ0FnSUM2djlEcG1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Michelle"],"services":["temporary-bridge-replacement"],"problems":["temporary-bridge-replacement-needed"]},"one_line_summary":"Patient praises Michelle for excellent care, attentiveness, and clear communication during temporary bridge replacement.","key_phrases":["Michelle is a positive for this office","excellent care in replacing my temporary bridge","checked with me to be sure I was comfortable","kept me informed as to what she was doing"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2a0plelNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["dental-exam","x-rays","teeth-cleaning"],"problems":["dental-anxiety","overdue-dental-visit"]},"one_line_summary":"Patient had a wonderful experience across two visits including X-rays, exam, and cleaning, noting the staff made them feel comfortable despite dental anxiety.","key_phrases":["wonderful experience","made it a comfortable and positive experience","Excellent service from beginning to end","nervous, having not gone to the dentist in a while"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2b0pISC1BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","scheduling","professionalism"],"entities":{"technicians":["Kelly","Bonnie"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer enthusiastically praises hygienist Kelly and front desk staff Bonnie for outstanding service during a repeat cleaning visit.","key_phrases":["She is amazing","extremely nice","help with the appointments very quickly","The JCD team is fantastic"]},"ChZDSUhNMG9nS0VJQ0FnSUM2djc2bFl3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","pricing","technical_knowledge"],"entities":{"technicians":["Kelly"],"services":["teeth-whitening","dental-hygiene-cleaning"],"problems":["dental-anxiety","new-patient-search"]},"one_line_summary":"A nervous new patient praises hygienist Kelly for her kindness, thorough communication, cost-conscious care, and impressive whitening results.","key_phrases":["scared and nervous of the dentist","talking me through everything","cheapest price","my teeth are 3x whiter"]},"ChZDSUhNMG9nS0VJQ0FnSUM2djU2NElnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-time patient since college who now drives across town due to consistently great staff and experiences.","key_phrases":["going to this dentist since college","now in my 30s","make the drive because I love the staff","always had a great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUM2bjRLblpBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication","punctuality","professionalism"],"entities":{"technicians":["Farola"],"services":["dental-xrays","teeth-cleaning"],"problems":[]},"one_line_summary":"Patient had a highly positive experience with friendly staff, thorough cleaning by Farola, quick service, and good organization.","key_phrases":["Everyone was very friendly","Farola really made sure my teeth were super clean","answered all my questions","barely had to wait"]},"ChdDSUhNMG9nS0VJQ0FnSUM2ajhfdm13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises the entire team at Jacksonville Complete Dentistry for their warm welcome, attentiveness, and genuine care for the patient experience.","key_phrases":["amazing team from top to bottom","warm greeting when you walk in","attentive and care about your experience","Highly recommended for everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUM2aUthQW9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Rose"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"New patient praises Dr. Rose and the entire staff for their kindness, gentleness, and pleasant demeanor.","key_phrases":["Dr. Rose was so nice","hygienist was really gentle","made me super comfortable","very happy complete dentistry is my new dentist"]},"ChZDSUhNMG9nS0VJQ0FnSUM2NEwtMVFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Bonnie","Rose","Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A nearly 10-year patient praises Dr. Rose, Dr. Barker, and receptionist Bonnie for making every visit feel like family.","key_phrases":["almost 10 years","one of the best in town","feel like family","Bonnie greets you"]},"ChdDSUhNMG9nS0VJQ0FnSUM2d055cndRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"The customer expresses gratitude for a pleasant teeth cleaning experience.","key_phrases":["nice cleaning","Thank you so much"]},"ChZDSUhNMG9nS0VJQ0FnSUNzaGVPcFp3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","cleanliness","pricing","scheduling","professionalism","courtesy"],"entities":{"technicians":["Wayne","Bridget","Bonnie"],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"A medical instruments professional gives a glowing review praising dentist Wayne Barker's technical competence, sterile protocol, and excellent staff.","key_phrases":["super dentist who knows what he is Doing","incredibly impressed with their STERILE PROTOCOL","Well Worth the MONEY","I actually enjoy going to see him"]},"ChdDSUhNMG9nS0VJQ0FnSURheXQzVThBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises the staff as pleasant, competent, informative, and highly knowledgeable.","key_phrases":["very pleasant people","competent","informative, helpful","very knowledgeable"]},"ChdDSUhNMG9nS0VJQ0FnSURvajllci1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":["previous-negative-dental-office-experiences"]},"one_line_summary":"After years of bad dental offices, the reviewer found Jacksonville Complete Dentistry to be a courteous, knowledgeable, and professional practice led by Dr. Rose.","key_phrases":["Quick, curtious and knowledgeable","Dr. Rose is gentle, detailed and professional","bounced from horrible office to horrible office","finally landed with a really great all around office"]},"ChZDSUhNMG9nS0VJQ0FnSURhalBiTk5nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication","problem_resolution","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["corrective-dental-work","treatment-planning"],"problems":["dental-work-performed-incorrectly-by-a-previous-dentist"]},"one_line_summary":"Nancy praises Dr. Barker for fixing a previous dentist's work, creating a personalized treatment plan, and delivering on his promises in a professional and timely manner.","key_phrases":["fixed what another dentist had done","put together a couple plans for me to choose from","He did exactly what he promised","hard to find a dentist who you trust"]},"ChdDSUhNMG9nS0VJQ0FnSUNhOVlER3l3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["loss-of-military-medical-coverage","dental-care-affordability"]},"one_line_summary":"A former military member praises Jacksonville Complete Dentistry for working with patients on costs and making visits comfortable.","key_phrases":["Love the atmosphere and dental staff","works with you completely","makes your visit as comfortable as possible","So happy I found them"]},"ChdDSUhNMG9nS0VJQ0FnSUNNOF9UQWd3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy","responsiveness","scheduling"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Betty Jackson highly praises Dr. Barker and his staff for their exceptional professionalism, clear communication, patience, and warm, patient-centered care.","key_phrases":["atmosphere of CARING","explains information in understandable ENGLISH","makes you feel you are his ONLY patient all day","positively DIFFERENT"]},"ChdDSUhNMG9nS0VJQ0FnSURNdnNLSW1BRRAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["crown"],"problems":["crown-needed-to-be-redone","unable-to-chew-on-one-side-of-mouth","ongoing-trouble-with-crown"]},"one_line_summary":"Customer initially had a good experience with their first crown but later needed it redone and continues to have trouble chewing on that side.","key_phrases":["crown redone","cannot chew on this side","continue to have trouble","final crown fits nicely"]},"ChZDSUhNMG9nS0VJQ0FnSUNhcHBPNFd3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["dental-exam","dental-consultation"],"problems":["multiple-dental-issues-requiring-extensive-work"]},"one_line_summary":"Customer was impressed by the office's fast patient flow and thorough approach to addressing her dental problems.","key_phrases":["never seen an office move that fast","got to the root of my problem","alot of work to do as far as my mouth is concerned","will be back there a lot"]},"ChdDSUhNMG9nS0VJQ0FnSUNhdXFLeS1nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"First-time patient calls this the best dentist experience in 50 years, praising the friendly and knowledgeable staff who explained everything in detail.","key_phrases":["best experience I've had at a dentist office in my 50 years","very friendly and knowledgeable","explained everything to me in detail","definitely recommend JCD"]},"ChdDSUhNMG9nS0VJQ0FnSUNhaXBDVF9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Annette"],"services":["zoom-teeth-whitening"],"problems":[]},"one_line_summary":"Customer praises Annette for her professionalism, clear communication, and expertise during a comfortable and successful Zoom bleaching procedure.","key_phrases":["professional, kind and detail oriented","explained each step of the zoom bleaching","did not have any discomfort at all","very happy with the outcome"]},"ChZDSUhNMG9nS0VJQ0FnSUNzZ05Tdk9BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":["Jessica"],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises the beautiful facility, friendly staff, and especially their gentle hygienist Jessica for a great teeth-cleaning experience.","key_phrases":["Beautiful facility","sweet and gentle","Love getting my teeth cleaned","Wouldn't go anywhere else"]},"ChdDSUhNMG9nS0VJQ0FnSURZby16dDZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Jess"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises hygienist Jess for being kind, knowledgeable, and consistently doing a great job.","key_phrases":["very nice and knowledgeable","always does a great job","hygienist Jess was great"]},"ChZDSUhNMG9nS0VJQ0FnSURxdS0yZ2JnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["teeth-whitening"],"problems":[]},"one_line_summary":"Customer had a great experience getting teeth bleaching and was very satisfied with the results and friendly staff.","key_phrases":["teeth have never looked better","very satisfied with this procedure","Everyone was very nice","felt very comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSURxcVptWGJ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Christine"],"services":["dental-cleaning","invisalign","teeth-whitening-stain-removal"],"problems":["gum-inflammation","invisalign-staining"]},"one_line_summary":"Hygienist Christine delivered an exceptional cleaning, removed Invisalign staining, explained gum care, and even cleaned the patient's Invisalign trays.","key_phrases":["amazing job in terms of the cleaning","explained why my gums hurt and how to floss","completely removed that too","service was above and beyond"]},"ChdDSUhNMG9nS0VJQ0FnSURxb1ltWDJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Johnson"],"services":["general-dentistry"],"problems":["finding-the-right-dentist"]},"one_line_summary":"After visiting three dentists, the customer found the right fit at Jacksonville Complete Dentistry with Dr. Johnson and praised the friendly staff.","key_phrases":["been through 3 dentists office","not been able to find the right one","first visit with Dr. Johnson","Amazing and super nice staff"]},"ChZDSUhNMG9nS0VJQ0FnSURxMUtyOVpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication","pricing"],"entities":{"technicians":["Barker"],"services":["pricing-consultation"],"problems":[]},"one_line_summary":"Customer praises Dr. Barker for being gentle and kind, and highlights outstanding customer service from the staff member who handled her price consultation.","key_phrases":["super nice and gentle","helpful, nice and pleasant","her customer service in stellar","sweet to me"]},"ChZDSUhNMG9nS0VJQ0FnSUNxejlhSkVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a wonderful experience and highly recommends Jacksonville Complete Dentistry.","key_phrases":["Everyone was just wonderful","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNxaTRHdDF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Kelly","Johnson"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Kelly's kindness and Dr. Johnson's professionalism, describing the visit as a spa-like experience and highly recommending the practice.","key_phrases":["Kelly was wonderful and kind","professional and very knowledgeable","spa day for my teeth","they really care for their patients"]},"ChdDSUhNMG9nS0VJQ0FnSUNxN2N5cGhBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Rose","Kelley"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A new patient praises Dr. Rose and Kelley for their exceptional chair manners, gentleness, and comfortable atmosphere.","key_phrases":["Dr. Rose and Kelley are amazing","great chair manners","make you feel super comfortable","sensitive and gentle to your needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNxemRyZzF3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-services"],"problems":[]},"one_line_summary":"Customer expresses high satisfaction with Jacksonville Complete Dentistry, praising them as the best service provider consistently.","key_phrases":["Best service provider","as always"]},"ChZDSUhNMG9nS0VJQ0FnSUNxeWQ2SUxnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Christy"],"services":["dental-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises hygienist Christy for her impressive skills and helpful advice during a teeth cleaning.","key_phrases":["very impressive dental hygienist","helpful advice","cleaning my teeth"]},"ChdDSUhNMG9nS0VJQ0FnSUNxc1lDbGpnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the practice for its exceptionally high level of professionalism.","key_phrases":["professionalism to the highest"]},"ChZDSUhNMG9nS0VJQ0FnSUNxMGRLTUZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the knowledgeable professionals and recommends Jacksonville Complete Dentistry.","key_phrases":["Very knowledgeable professionals","Good experience","Highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUR5a3NlZ1VnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","professionalism","courtesy"],"entities":{"technicians":["Rose"],"services":["emergency-dental-service","broken-tooth-repair"],"problems":["broken-tooth"]},"one_line_summary":"A new patient with a broken tooth was seen the same day and received excellent, well-explained care from Dr. Rose and an accommodating front office staff.","key_phrases":["very same day my wife called","front office staff was very accommodating","doctor explained everything","excellent care"]},"ChdDSUhNMG9nS0VJQ0FnSUNxcXVHOWp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the excellent service and friendly staff at Jacksonville Complete Dentistry.","key_phrases":["excellent service","friendly staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNxaEl6QWFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement of the dentist and staff.","key_phrases":["Fabulous dentist","fabulous staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNxbU5xUGxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Johnson"],"services":["dental-work"],"problems":[]},"one_line_summary":"Customer praises the welcoming atmosphere and caring staff, especially Dr. Johnson's commitment to patient comfort.","key_phrases":["best atmosphere to have dental work done","Great staff","Dr. Johnson cares","makes sure you are comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSUNxaUtLUmFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene","insurance-billing"],"problems":[]},"one_line_summary":"Long-time patient praises the friendly front office staff, outstanding dental hygienist, and consistent insurance acceptance over the years.","key_phrases":["going to this dentist for years","always taken my insurance every time it's changed","front office staff is always super friendly","dental hygienist is absolutely amazing"]},"ChdDSUhNMG9nS0VJQ0FnSURLeDRPYnFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Annette"],"services":["teeth-whitening","zoom-whitening"],"problems":[]},"one_line_summary":"Customer praises Annette for being professional and making the Zoom whitening process comfortable and fast.","key_phrases":["Annette is amazing","very professional","Zoom whitening","comfortable and fast"]},"ChZDSUhNMG9nS0VJQ0FnSURLczlqbGZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Kelly","Russ"],"services":["dental-exam"],"problems":[]},"one_line_summary":"Customer praises hygienist Kelly for her friendliness and knowledge, and compliments Dr. Russ for his pleasant and professional demeanor.","key_phrases":["Kelly was awesome","made me feel welcome and comfortable","very knowledgeable","very pleasant and professional"]},"ChdDSUhNMG9nS0VJQ0FnSURLeGRqcmpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"A first-time patient praises the friendly office atmosphere and hygienist's thorough communication, calling it a standout for customer service.","key_phrases":["took the time to explain everything","recommended the appropriate remedies","definitely stood out for great customer service","Friendly office"]},"ChdDSUhNMG9nS0VJQ0FnSUQwNE1Hc3h3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["dental-checkup"],"problems":[]},"one_line_summary":"Patient consistently enjoys on-time appointments with friendly, accommodating staff at Jacksonville Complete Dentistry.","key_phrases":["always a good visit","staff is always friendly and helpful","started on time","go out of their way to make sure I'm comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSUNpbXJHZkJnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement of the dental practice.","key_phrases":["this place is amazing"]},"ChdDSUhNMG9nS0VJQ0FnSURLaXViWWtnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Dr. Barker accommodated a last-minute appointment and handled the patient's issue thoroughly, with consistently positive experiences over two years.","key_phrases":["squeezed me into the schedule","took his time with making sure my issue was handled properly","nothing but positive visits","office staff is always so helpful and caring"]},"ChZDSUhNMG9nS0VJQ0FnSURLNU5PZlV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["denture-fitting","denture-adjustment"],"problems":["ill-fitting-dentures"]},"one_line_summary":"Customer praises the cheerful staff and commends the office for successfully fixing long-standing ill-fitting dentures.","key_phrases":["really happy to be at work and ready to help","not fit properly for years","able to fix them","can hardly feel them in my mouth"]},"ChZDSUhNMG9nS0VJQ0FnSURLbU1PN0pnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer describes their dental visit as the best experience possible, praising the friendly and gentle staff.","key_phrases":["best experience at a dentist","always friendly","more importantly, gentle","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURLNk5mUTlBRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","cleanliness","courtesy"],"entities":{"technicians":["Kelly"],"services":["dental-cleaning","dental-exam"],"problems":[]},"one_line_summary":"Customer was very satisfied with Kelly's attentive service and the quality of the dental cleaning despite older equipment in the room.","key_phrases":["Everything people say about Kelly is true","VERY nice and attentive","very happy with the outcome of the cleaning procedure","Will definitively return"]},"ChdDSUhNMG9nS0VJQ0FnSUNLNTVQaG9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Chrissy"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer enthusiastically praises the entire staff and singles out hygienist Chrissy as amazing.","key_phrases":["All the staff are great","Chrissy is an amazing Dental Hygienist","Love love love this place"]},"ChZDSUhNMG9nS0VJQ0FnSUNLMjhmekxREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient switched dentists via word-of-mouth and is so satisfied they consider Jacksonville Complete Dentistry their permanent new dentist.","key_phrases":["always have a great visit","switched through word-of-mouth","glad I did","this is my new dentist"]},"ChdDSUhNMG9nS0VJQ0FnSUNLX2JpcHNnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer had a great visit, praising the staff for being friendly and accurate.","key_phrases":["great visit","very friendly","accurate"]},"ChZDSUhNMG9nS0VJQ0FnSUNLOWZYY0VBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["emergency-dental-service","pediatric-dentistry"],"problems":["dental-emergency"]},"one_line_summary":"The practice promptly and compassionately handled a dental emergency for a young child.","key_phrases":["little emergency with our daughter","able to see us immediately","so considerate and kind","she was so little"]},"ChdDSUhNMG9nS0VJQ0FnSUNLM28tMV93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A dentist-phobic patient and her husband found their forever dentist office thanks to the smooth, laid-back atmosphere and great staff.","key_phrases":["found my forever dentist office","TERRIFIED of dentists","most laid back office and atmosphere","everything was super smooth"]},"ChdDSUhNMG9nS0VJQ0FnSUNLanFMYTZ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","cleanliness","courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-hygiene","routine-exam","teeth-cleaning"],"problems":[]},"one_line_summary":"A long-term patient praises the punctual, professional, and knowledgeable hygienist and expresses full confidence in Dr. Barker and his staff.","key_phrases":["always friendly, welcoming, and professional","Exam room looked and felt sanitized","willing to share her knowledge","comfortable with putting our dental care in the hands of Dr Barker"]},"ChZDSUhNMG9nS0VJQ0FnSUNLbXVEeUh3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["dental-cleaning","dental-exam"],"problems":["bleeding-gums-from-prior-cleanings","sore-gums-from-prior-cleanings"]},"one_line_summary":"A first-time patient raves about a thorough yet gentle cleaning, attentive staff, and an overall exceptional dental experience from start to finish.","key_phrases":["one of the best dental experiences I've ever had","very thorough but so gentle","discussed options without being pushy","great experience from start to finish"]},"ChZDSUhNMG9nS0VJQ0FnSUNLNnUtdWR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-exam"],"problems":[]},"one_line_summary":"Patient had an excellent experience, praising the thoroughness and unhurried pace of care.","key_phrases":["excellent experience","very thorough","take time with you","never felt rushed"]},"ChdDSUhNMG9nS0VJQ0FnSUNLNnJ1QmdBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises the dentist and hygienist for treating patients well and taking time to explain procedures in detail.","key_phrases":["treat you so well","takes time to explain everything in detail","would definitely recommend","not every dentist and hygienist"]},"ChZDSUhNMG9nS0VJQ0FnSUNLcXJiZGZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Barker"],"services":["tooth-extraction","bone-grafting","dental-implants"],"problems":["complex-teeth-issues","anxiety-about-surgery"]},"one_line_summary":"Dr. Barker's expert communication and surgical skill put the patient at ease through complex extractions and bone grafting, leaving them ready for dental implants.","key_phrases":["top drawer dental surgeon","put my mind at ease","technically outstanding","very special talent"]},"ChdDSUhNMG9nS0VJQ0FnSUNLelByUHJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Lynn","Dr"],"services":["general-dentistry"],"problems":["difficulty-finding-an-honest-dental-practice"]},"one_line_summary":"Patient praises dental assistant Lynn and Dr. Rose for their professionalism, communication, and care, ending a years-long search for an honest dental practice.","key_phrases":["entire staff was great","explained every detail of what she was doing","best at displaying friendliness, professional and care","straightforward, honest dental practice"]},"ChdDSUhNMG9nS0VJQ0FnSUNNN19XeDdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the friendly, attentive staff and exceptional care at Jacksonville Complete Dentistry, noting they were remembered even after a year away.","key_phrases":["they still knew who I was","friendly staff","best care","best dentist ever"]},"ChZDSUhNMG9nS0VJQ0FnSUNLcEw3emRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning","x-rays"],"problems":[]},"one_line_summary":"A first-time patient had a pain-free, no-wait cleaning and x-ray experience with a friendly and communicative hygienist.","key_phrases":["no wait time at all","explained everything she was doing","made me feel valued","no pain"]},"ChZDSUhNMG9nS0VJQ0FnSUNLLU9MOURREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling","courtesy"],"entities":{"technicians":["Bonnie"],"services":["teeth-cleaning","pediatric-dentistry","family-dentistry"],"problems":[]},"one_line_summary":"A long-time family of five praises JCD and hygienist Bonnie for efficient, comfortable cleanings that have become a cherished family tradition over 8 years.","key_phrases":["going to JCD for over 8 years","all 3 boys in and out for their cleanings in under an hour","double date cleaning","family outing"]},"ChZDSUhNMG9nS0VJQ0FnSUNLNk4zZ0FnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Kelly"],"services":["teeth-cleaning"],"problems":["dental-anxiety"]},"one_line_summary":"Linda had an amazing first visit, praising the warm receptionist and patient hygienist Kelly who eased her dental anxiety.","key_phrases":["warm welcome and positivity","very patient and sweet","very nervous but she made me feel better","truly a great office"]},"ChZDSUhNMG9nS0VJQ0FnSUNLa0pLT1J3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Kelly"],"services":["dental-hygiene"],"problems":["fear-of-the-dentist"]},"one_line_summary":"A patient with dental anxiety praises hygienist Kelly and the relaxed, professional staff for making the experience easy and stress-free.","key_phrases":["best hygienist in Jacksonville","very relaxed AND professional","big fear of the dentist","made it such an easy process"]},"ChZDSUhNMG9nS0VJQ0FnSUR5eC1qbFFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","scheduling"],"entities":{"technicians":["Kelley","Annette"],"services":["dental-cleaning","teeth-whitening"],"problems":["fear-of-the-dentist"]},"one_line_summary":"A first-time patient with dental anxiety praises hygienist Kelley and whitening specialist Annette for outstanding care, friendly staff, and no wait time.","key_phrases":["Kelley is the best hygienist out there","no wait time","made amazing progress with my smile","cannot say enough about her professionalism and expertise"]},"ChZDSUhNMG9nS0VJQ0FnSUR5M2JpcGFnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","problem_resolution","pricing"],"entities":{"technicians":[],"services":["emergency-dental-service"],"problems":["tooth-pain","refusal-to-treat-without-full-office-commitment"]},"one_line_summary":"Patient in pain was refused treatment unless they agreed to have all dental work done exclusively at this office, leaving them feeling the visit was a waste of time and money.","key_phrases":["complete waste of time and money","greedy and unhappy doctor","didn't want to treat hurting patient","agree to treat all teeth only in his office"]},"ChZDSUhNMG9nS0VJQ0FnSUNzdXZxb2JnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Barker"],"services":["denture-repair"],"problems":["lower-denture-repair-needed"]},"one_line_summary":"Long-time patient praises Dr. Barker and highlights a same-day lower denture repair.","key_phrases":["the only dentist for me","repair for my lower denture","ONE DAY","been with Dr. Barker from the start"]},"ChZDSUhNMG9nS0VJQ0FnSUR5eGRmMmRREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":[],"services":["dental-cleaning","fillings"],"problems":[]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for consistently pleasant experiences, attentive staff, and great facilities across multiple cleanings and fillings.","key_phrases":["multiple cleanings and fillings","pleasant experience with attentive staff","great facilities","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUR5c2ZqVlpBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses high satisfaction with Jacksonville Complete Dentistry and strongly recommends the practice.","key_phrases":["very happy","highly recommend","Jacksonville Complete Dentistry"]},"ChdDSUhNMG9nS0VJQ0FnSUR5X3EyMl9RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry's team as courteous, experienced, and efficient.","key_phrases":["awesome team","courteous","experienced and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUR5dHBfQ3NnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Customer had a great visit and praised the technician's professionalism.","key_phrases":["great visit","more than professional"]},"ChdDSUhNMG9nS0VJQ0FnSUR5MXFfYTF3RRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Rose"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Patient describes an outstanding visit with a knowledgeable hygienist and Dr. Rose, calling it the best dental experience she has ever had.","key_phrases":["best experience I have ever had at the dentist","welcoming and kind","knowledgeable and explained what she was doing","patient, thoughtful, gentle, kind, and talented"]},"ChdDSUhNMG9nS0VJQ0FnSUNNdlpiWmd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["crowns","dental-implants"],"problems":[]},"one_line_summary":"A loyal patient of over 10 years praises Dr. Barker's professionalism and technical skill in crowns and implants for himself and his five children.","key_phrases":["over 10 years","very professional and easy to work with","skilled in dentistry including crowns and implants","My favorite dentist by far"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bXZMX0tBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","professionalism","cleanliness","courtesy"],"entities":{"technicians":["Kelly","Rose"],"services":["x-rays","dental-cleaning","filling-consultation"],"problems":["filling-decision"]},"one_line_summary":"Patient praises the caring staff, clear communication about billing and treatment options, and clean comfortable office environment.","key_phrases":["truly cares about their patients","take the time to explain things","did not skew me toward one or the other","office was clean and comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSUR5aXVlV0tBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer strongly recommends Jacksonville Complete Dentistry for their exceptional attention and service.","key_phrases":["attention and service were over the top","certainly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUR5cktuTk5nEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient received exceptional care from a knowledgeable and genuinely caring staff at Jacksonville Complete Dentistry.","key_phrases":["amazing care","incredibly knowledgeable","treated me like family","would give them six stars"]},"ChdDSUhNMG9nS0VJQ0FnSUR5ak9mVzRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Rose"],"services":["general-dentistry","gum-treatment"],"problems":["gum-issue","bleeding"]},"one_line_summary":"Patient praises Dr. Rose Johnson for her honesty, knowledge, and willingness to refer to specialists, and commends the friendly, professional staff.","key_phrases":["very honest, knowledgeable, and calm","recommend a patient to a specialist","kind, friendly, and professional","would recommend her to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUR5OU5pQ09BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Linda","Rose"],"services":[],"problems":[]},"one_line_summary":"Customer praises friendly and professional service, specifically highlighting Linda and Rose.","key_phrases":["friendly and professional service","Linda and Rose are awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUNDOXRENW9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient had an outstanding visit praising the COVID-19 safety protocols and skilled, friendly staff.","key_phrases":["Outstanding visit from check-in to departure","outstanding system in place to handle COVID-19 concerns","Staff are skilled and friendly","would recommend this office to all"]},"ChZDSUhNMG9nS0VJQ0FnSUR5cExxV2RnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief positive review expressing satisfaction with the service.","key_phrases":["Good Job","Thanks"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bU1pYkZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Chrissy"],"services":["regular-cleaning","dental-hygiene"],"problems":["gum-health","improper-brushing-technique"]},"one_line_summary":"A 10-year patient praises hygienist Chrissy for going above and beyond by educating her on proper brushing techniques and gum health tips during her last two visits.","key_phrases":["taken the time to educate me","tips for better gum health","went above and beyond","10 years and have seen several hygienists"]},"ChdDSUhNMG9nS0VJQ0FnSUN5M19fNDZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Rose"],"services":["dental-exam","dental-hygiene-cleaning"],"problems":[]},"one_line_summary":"A new patient had an excellent first visit, praising Dr. Rose Johnson and the hygienist for their attentiveness and unhurried care.","key_phrases":["took the time to listen to all my concerns","did not feel rushed at all","best experience","will definitely be a customer here on out"]},"ChdDSUhNMG9nS0VJQ0FnSUN5cjVyVWt3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["pediatric-dentistry"],"problems":[]},"one_line_summary":"Customer praises the staff for being kind and fun with their daughter, even providing helpful service during COVID.","key_phrases":["so kind and so much fun","helped us alott","even during covid"]},"ChdDSUhNMG9nS0VJQ0FnSUN5ai1id3d3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","scheduling","professionalism","technical_knowledge"],"entities":{"technicians":["Rose"],"services":["dental-exam","treatment-planning"],"problems":["recurring-dental-issues","need-for-permanent-dental-care-after-frequent-relocations"]},"one_line_summary":"A retired military family found their permanent dentist in Dr. Rose, praising her attentive staff, thorough communication, and rapid scheduling for a treatment plan.","key_phrases":["staff is beyond amazing","listened to every concern","got in super fast","couldn't have gotten any luckier"]},"ChZDSUhNMG9nS0VJQ0FnSUNDN1BHeUNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Michelle","Rose"],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry, praising dental assistant Michelle and Dr. Rose for their training and patient-centered care.","key_phrases":["highly trained","take the time to get to know you","walk you through any procedures","highly recommend JCD"]},"ChdDSUhNMG9nS0VJQ0FnSUN5eTlTN21BRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer praises the clinic for being clean, spacious, and pleasant.","key_phrases":["very nice place","clean and the clinic is big"]},"ChdDSUhNMG9nS0VJQ0FnSUN5NDRPbnNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer loves the office, praising the staff, Dr. Rose, and their COVID safety precautions for making patients feel comfortable and relaxed.","key_phrases":["make you feel very comfortable and relaxed","take all precautions to keep you safe during Covid","highly recommend","staff and Dr. Rose are great"]},"ChZDSUhNMG9nS0VJQ0FnSUN5dy1QOU5BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently enjoys pleasant visits due to the clean office and friendly staff.","key_phrases":["always a pleasant experience","very clean office","super friendly staff"]},"ChdDSUhNMG9nS0VJQ0FnSUN5dzcyMG53RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry, praising the excellent dentistry team.","key_phrases":["Excellent Dentistry Team","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN5M1pQVThRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["insurance-consultation"],"problems":["insurance-questions"]},"one_line_summary":"Patient praises the staff for being friendly, knowledgeable, and able to answer insurance questions immediately.","key_phrases":["super friendly and knowledgeable staff","answered all of my what if's","insurance questions on the spot"]},"ChZDSUhNMG9nS0VJQ0FnSURDNDdhaFdnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"First-time patient had a great experience, praising the friendly staff, high-tech tools, and knowledgeable team.","key_phrases":["great experience","Everyone was friendly","tools are high tech","staff is very knowledgeable"]},"ChdDSUhNMG9nS0VJQ0FnSUN5aVpuRmdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","scheduling","cleanliness","communication"],"entities":{"technicians":["Bonnie","Jessica","Rose"],"services":["annual-cleaning","dental-hygiene","dental-maintenance"],"problems":[]},"one_line_summary":"Patient highly recommends Jacksonville Complete Dentistry, praising the professional and courteous staff, expert hygienist, skilled scheduling, and consistent COVID precautions.","key_phrases":["entire staff is kind and professional","makes expert recommendations in improving tooth care","practice COVID precautions very consistently","treats you with respect and courtesy"]},"ChdDSUhNMG9nS0VJQ0FnSUN5Z2Nxbmx3RRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["scheduling","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["new-patient-exam"],"problems":["insurance-change-required-new-dentist"]},"one_line_summary":"New patient was impressed by quick scheduling, friendly staff, and the most thorough initial dental visit they've ever had.","key_phrases":["appointment quickly even though I am a new patient","staff is very friendly","most thorough I have ever had","getting acquainted with them"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4cV9xNV9BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the dentist and describes the staff as caring and professional.","key_phrases":["great dentist","caring professional staff"]},"ChdDSUhNMG9nS0VJQ0FnSUN5eXBDdzZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the dental team for being gentle, caring, and thorough in their explanations, and highly recommends the practice.","key_phrases":["gentle, caring","took time to explain everything","highly recommend this Dentistry"]},"ChdDSUhNMG9nS0VJQ0FnSUN5aXBmeW13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge"],"entities":{"technicians":["Kelley","Barker"],"services":["dental-checkup"],"problems":[]},"one_line_summary":"Patient raves about kind and informative tech Kelley and phenomenal Dr. Barker who thoroughly explained everything.","key_phrases":["so kind and informative","Doctor Barker was phenomenal","helpful in explaining everything","will be back"]},"ChdDSUhNMG9nS0VJQ0FnSUN5MUtiajRBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Jacksonville Complete Dentistry for being timely and caring.","key_phrases":["Timely and caring"]},"ChZDSUhNMG9nS0VJQ0FnSUN5b05IRElREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["dental-consultation"],"problems":[]},"one_line_summary":"Patient had a pleasant visit, appreciated having questions answered and receiving treatment recommendations.","key_phrases":["very pleasant visit","answered all my questions","recommended the best treatment","love this place"]},"ChZDSUhNMG9nS0VJQ0FnSUN5b043N0FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Rose"],"services":["dental-exam"],"problems":[]},"one_line_summary":"William had an excellent first visit, praising top-notch technicians and Dr. Rose's patience, professionalism, and guidance.","key_phrases":["GREAT first visit","techs were top notch","patient, professional","great information and guidance"]},"ChZDSUhNMG9nS0VJQ0FnSUN5Z0tyaEZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","punctuality"],"entities":{"technicians":[],"services":["dental-checkup","general-dentistry"],"problems":[]},"one_line_summary":"A long-term patient highly recommends Jacksonville Complete Dentistry for their professionalism, cleanliness, prompt service, and excellent dental results.","key_phrases":["cannot say enough good things","professionalism, staff, cleanliness","prompt check-ins","my teeth look and feel great"]},"ChdDSUhNMG9nS0VJQ0FnSUN5Z05UaXNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Kelly"],"services":["teeth-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Hailey had a great experience with hygienist Kelly and the friendly staff, making her feel comfortable and eager to return.","key_phrases":["Kelly was awesome","didn't even feel like I was at the dentist","Everyone there was so nice","Definitely coming back"]},"ChZDSUhNMG9nS0VJQ0FnSURTOF83alJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Chelsea"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"Customer highly praises Dr. Chelsea for her friendliness, thorough explanations, and attention to detail, which transformed their perspective on visiting the dentist.","key_phrases":["highly recommend dr. chelsea","super friendly and informative","explained everything","attention to detail"]},"ChZDSUhNMG9nS0VJQ0FnSURTdDkyLUlBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","responsiveness"],"entities":{"technicians":["Kelly","Bonnie"],"services":["dental-hygiene"],"problems":["tmj"]},"one_line_summary":"Patient praises hygienist Kelly for TMJ-conscious care and front office staffer Bonnie for her friendly, prompt service.","key_phrases":["Kelly was amazing","made sure I was comfortable","had me take breaks because of my TMJ","always friendly and quick to help"]},"ChZDSUhNMG9nS0VJQ0FnSURTMTR5U2V3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":["Annette"],"services":["zoom-whitening"],"problems":[]},"one_line_summary":"Customer is very happy with their Zoom whitening results after a single treatment at Jacksonville Complete Dentistry.","key_phrases":["very happy with JCD","one treatment of Zoom whitening","teeth have never looked better"]},"ChZDSUhNMG9nS0VJQ0FnSURTcDhYeENnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Returning patient reports a consistently great experience at Jacksonville Complete Dentistry.","key_phrases":["Great experience","as usual"]},"ChdDSUhNMG9nS0VJQ0FnSURTaTgzTXNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","pricing","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-consultation"],"problems":[]},"one_line_summary":"Patient was very satisfied with Dr. Barker's thorough explanations, fair pricing, and the overall friendliness of the entire staff.","key_phrases":["whole staff was very nice","took his time explained everything in detail","gave me a fair price","very satisfied"]},"ChdDSUhNMG9nS0VJQ0FnSURTMDd6OXlRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":["dental-anxiety","nervousness-about-visiting-the-dentist"]},"one_line_summary":"A nervous patient felt completely at ease thanks to the sympathetic and helpful staff at Jacksonville Complete Dentistry.","key_phrases":["incredibly sympathetic","made me feel really comfortable","always so nervous going to the dentist","no issues with going back again"]},"ChZDSUhNMG9nS0VJQ0FnSURTdzlYZFZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Linda","Rose"],"services":["dental-visit"],"problems":[]},"one_line_summary":"Linda and Dr. Rose made the patient's visit easy and pleasant.","key_phrases":["made it an easy visit","Linda and Dr Rose"]},"ChZDSUhNMG9nS0VJQ0FnSURTdmVLQlVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient had a great experience with friendly, caring staff at Jacksonville Complete Dentistry.","key_phrases":["great experience","very friendly staff","felt well cared for"]},"ChdDSUhNMG9nS0VJQ0FnSUMweTdXZjBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Baker"],"services":["teeth-cleaning","pediatric-dentistry"],"problems":[]},"one_line_summary":"A loyal long-term patient praises Dr. Baker and his staff, noting that even his kids enjoy coming in for teeth cleanings.","key_phrases":["always a great experience","my kids love coming here","staff is great","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURTcWZpbzZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A first-time nervous patient left feeling welcomed, comfortable, and stress-free, highly recommending Jacksonville Complete Dentistry.","key_phrases":["made me felt welcome and comfortable","first time I ever left a dentist office not feeling stressed out","friendly, professional and knowledgeable","HIGHLY RECOMMEND JDC"]},"ChdDSUhNMG9nS0VJQ0FnSUNzNDgyY213RRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["cleanliness","professionalism","courtesy","punctuality","technical_knowledge"],"entities":{"technicians":["Farola"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"A long-time patient of nearly 8 years praises the practice's cleanliness, professionalism, and especially their hygienist Farola for being punctual and thorough.","key_phrases":["best dentistry practice in town","super clean","ALWAYS on time, professional and thorough","tremendously friendly"]},"ChZDSUhNMG9nS0VJQ0FnSURTc2VHekdBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":["Bonnie","Drbarker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the clean and safe facility and expresses enjoyment being treated by Bonnie and Dr. Barker.","key_phrases":["clean & safe dentistry facility","enjoy being serviced by Bonnie and Dr.Barker","5⭐️ Dentist office"]},"ChZDSUhNMG9nS0VJQ0FnSURTc2Y2bFd3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises staff for taking safety precautions and providing professional, personable, excellent care across two visits.","key_phrases":["taking the necessary precautions","ensure my safety","professional, personable","excellent care"]},"ChdDSUhNMG9nS0VJQ0FnSUNZNHNtTmtBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and highlights Dr. Rose as an exceptional dentist.","key_phrases":["Amazing Dental place","staffs are very nice","Drs. Rose is the best"]},"ChZDSUhNMG9nS0VJQ0FnSURTaXZlZFZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jessica"],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"A long-time patient praises hygienist Jessica and Dr. Barker's team for exceptional care during a recent cleaning.","key_phrases":["went above and beyond","taking care of my daughters and I for many many years","absolutely the Best","His staff definitely completes a great Team"]},"ChdDSUhNMG9nS0VJQ0FnSURTc3VMbnR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":["Jessica"],"services":["general-dentistry"],"problems":["dental-anxiety","covid-safety-concerns"]},"one_line_summary":"Patient praises the warm, professional team and thorough COVID safety protocols, specifically thanking Jessica for her comforting care.","key_phrases":["warm, courteous and highly Professional Team","follow all the necessary guidelines responsibly","comforting me","amazing experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNTeV92X253RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the friendly, professional, and family-oriented atmosphere at Jacksonville Complete Dentistry.","key_phrases":["great service","Friendly faces","Very professional and family oriented office","Everyone was nice"]},"ChdDSUhNMG9nS0VJQ0FnSUNTN2JPZy1nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker"],"services":["dental-treatment"],"problems":[]},"one_line_summary":"Patient expresses happiness with the treatment received from Dr. Barker and his staff.","key_phrases":["very happy","treatment I have received","Dr. Barker and his staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNTMHBIZlNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for consistently outstanding service and a courteous, friendly staff.","key_phrases":["outstanding customer service","courteous and friendly","all employees"]},"ChRDSUhNMG9nS0VJQ0FnSUNTNEpVehAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises easy scheduling, short wait times, and a friendly, well-organized team at Jacksonville Complete Dentistry.","key_phrases":["Easy scheduling","short wait","friendly staff","bring a good mood your procedure"]},"ChdDSUhNMG9nS0VJQ0FnSUNDcGMteG9nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dentures","front-denture-replacement"],"problems":["missing-top-and-bottom-front-teeth"]},"one_line_summary":"Customer is fully satisfied with their top and bottom front denture replacement at Jacksonville Complete Dentistry and highly recommends their services.","key_phrases":["totally satisfied","replacement of my top and bottom front denture","very professional","would recommend any one"]},"ChdDSUhNMG9nS0VJQ0FnSUNzNDUyM29BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer highly praises Jacksonville Complete Dentistry and enthusiastically recommends them to anyone.","key_phrases":["Amazing dentist","Would recommend them to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURpb1k3cV9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises Dr. Barker and staff for attentiveness, clear communication, great service, and COVID safety precautions.","key_phrases":["attentive to your needs","communicate clearly","great service","follow safety precautions during the pandemic"]},"ChZDSUhNMG9nS0VJQ0FnSURpaHF5bkVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Kelly"],"services":["routine-cleaning"],"problems":[]},"one_line_summary":"Customer had a positive routine cleaning experience with a gentle and friendly hygienist named Kelly.","key_phrases":["routine cleaning","extremely gentle and friendly","so grateful to have found this office"]},"ChdDSUhNMG9nS0VJQ0FnSURpaHZqWTlRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a seamless appointment and praised the staff's professionalism and willingness to answer questions.","key_phrases":["very seamless","all went as planned","professional and extremely willing to inform me","anything that I had a question about"]},"ChZDSUhNMG9nS0VJQ0FnSURpdXB2UEpREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses strong satisfaction with their experience at Jacksonville Complete Dentistry.","key_phrases":["very pleased"]},"ChdDSUhNMG9nS0VJQ0FnSURpeEtTc3dRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["cleanliness","courtesy","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-hygiene-cleaning"],"problems":[]},"one_line_summary":"A new patient praises the clean facilities, friendly and professional staff, and a gentle hygienist who made them feel comfortable.","key_phrases":["facilities were very clean","staff was very friendly and professional","light handed and made me feel extremely comfortable","would definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNpXzZ5ak5BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the doctor and staff for outstanding, professional, and understanding care.","key_phrases":["outstanding work","very professional","understanding of patient's needs","doctor and staff"]},"ChZDSUhNMG9nS0VJQ0FnSURjeUxiS013EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"The staff provided excellent care and a wonderful cleaning experience while maintaining Covid safety protocols.","key_phrases":["so much care and concern","transition with Covid","gave me confidence","cleaning experience wonderful"]},"ChdDSUhNMG9nS0VJQ0FnSUNpNzY3b3R3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Rose"],"services":["dental-hygiene","dental-procedure"],"problems":[]},"one_line_summary":"Patient praises Dr. Rose Johnson, the dental hygienist, and the receptionist for their professionalism, thoroughness, and caring service.","key_phrases":["amazing and efficient","truly cared for her patient","pre and post procedure instructions","receptionist was lovely and helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNpOTQtcGlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A nervous patient found Dr. Barker and his staff's easy-going and professional demeanor reassuring and left happy.","key_phrases":["always nervous about going to the dentist","easy-going, yet professional demeanor","put you at ease","left with a smile on my face"]},"ChdDSUhNMG9nS0VJQ0FnSUNpOV9mcDNBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the great service and friendly, professional staff at Jacksonville Complete Dentistry.","key_phrases":["great service","very friendly","professional staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNpcF9PVi1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Kelly"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises staff member Kelly for being professional and knowledgeable.","key_phrases":["Kelly is awesome","Very professional","knowledgeable","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNpdTVtSTR3RRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy","pricing"],"entities":{"technicians":["Kelly","Rose"],"services":["dental-hygiene","new-patient-exam"],"problems":["referral-reward-program-only-benefits-referred-friend-not-referring-patient"]},"one_line_summary":"Patient praises hygienist Kelly and Dr. Rose for professionalism and knowledge but criticizes the one-sided referral reward program.","key_phrases":["Kelly the dentist hygienist was amazing","extremely fast, personable, professional, and knowledgeable","Dr. Rose was kind and very informative","only your friend/spouse reaps the benefits"]},"ChZDSUhNMG9nS0VJQ0FnSUNpX2VxSEVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-appointment"],"problems":[]},"one_line_summary":"The reviewer consistently has great experiences at every appointment and recommends the practice to friends who are also satisfied.","key_phrases":["great experiences every time","several friends have visited","been very happy"]},"ChdDSUhNMG9nS0VJQ0FnSUNnZ19PMHhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry","dental-hygiene"],"problems":[]},"one_line_summary":"Patient highly recommends Dr. Barker for his calming demeanor, honest communication, and caring staff who make the whole family feel comfortable.","key_phrases":["calming way with his patients","my kids feel comfortable","explain your options without pressure","don't push you into doing dental work that isn't necessary"]},"ChZDSUhNMG9nS0VJQ0FnSUNpOWZyWU1nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["routine-cleaning"],"problems":[]},"one_line_summary":"Customer highly praises Jacksonville Complete Dentistry for providing great routine cleaning experiences.","key_phrases":["Jacksonville Complete Dentistry is amazing","couple routine cleanings","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNpcXVPVi1nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Rose"],"services":["dental-examination","x-ray-imaging","tooth-replacement-consultation"],"problems":["missing-tooth"]},"one_line_summary":"Patient praises Dr. Rose and staff for promptly identifying a dental issue, clearly explaining options using X-rays, and providing a professional, attentive experience.","key_phrases":["Identified issue immediately","Explanation of options easy to understand using X-ray","took time to listen to me","Staff pleasant and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNpeXY3eW9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Barker"],"services":["tooth-extraction"],"problems":["lower-tooth-requiring-extraction"]},"one_line_summary":"Patient had a smooth, pain-free lower tooth extraction performed by Dr. Barker and his staff with no complications.","key_phrases":["took very good care of me","absolutely no pain or complications","no pain medication was even necessary","good experience all the way through"]},"ChdDSUhNMG9nS0VJQ0FnSUNNbGIzVWxRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-appointment"],"problems":[]},"one_line_summary":"A six-year patient praises the friendly, professional staff and inviting office environment.","key_phrases":["friendly and professional","love how inviting the office environment is","patient for over six years","each time I go in for an appointment"]},"ChdDSUhNMG9nS0VJQ0FnSURDOTlhNDRBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A long-time patient praises the practice for consistently respecting his time, being courteous, and maintaining a clean, comfortable environment.","key_phrases":["always respectful of my time","very courteous","clean and sanitary and comfortable","very happy"]},"ChZDSUhNMG9nS0VJQ0FnSURDbTdQQ0RnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A 12-year patient praises the staff's outstanding professionalism, warmth, and use of the newest dental equipment and techniques.","key_phrases":["Outstanding Professionalism","newest equipment & techniques","warm, kind and gentle","trust these people"]},"ChZDSUhNMG9nS0VJQ0FnSURDaTVheFJ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","communication","cleanliness","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry","dental-hygiene"],"problems":[]},"one_line_summary":"Patient Kellie Moye praises Jacksonville Complete Dentistry for exceptional courtesy, step-by-step communication, comforting amenities, and outstanding dental work.","key_phrases":["went out of their way to make me feel more relaxed","talking me through everything step-by-step","QUALITY Work w/ people's smiles","Hands down the BEST DENTIST I have ever been to"]},"ChdDSUhNMG9nS0VJQ0FnSUN3eGNDdzNRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"The customer expresses strong love for the practice and especially praises their hygienist.","key_phrases":["Love this place","my favorite hygienist ever"]},"ChZDSUhNMG9nS0VJQ0FnSURDMmJTM0FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","courtesy","pricing","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A first-time patient praises the clinic's cleanliness, respectful staff, fair pricing, and gentle care, and would recommend them.","key_phrases":["Excellent first impression","Extremely clean and respectful personnel","Fair prices and gentle care","Would definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURDOGZqY3ZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication","cleanliness"],"entities":{"technicians":["Jessica","Barker"],"services":["dental-cleaning","dental-hygiene","dental-treatment"],"problems":[]},"one_line_summary":"Patient raves about friendly staff, knowledgeable hygienist Jessica, attentive Dr. Barker, and an exceptionally clean office she plans to return to for cleanings and treatments.","key_phrases":["super knowledgeable","really listened to my concerns","make me feel more comfortable","The office is super clean and my fave in Jax"]},"ChZDSUhNMG9nS0VJQ0FnSURDbHVxa0NnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Dr. Rose and staff for their friendliness, professionalism, and thorough COVID safety precautions.","key_phrases":["made me feel very comfortable","very friendly and professional","take precautions for the Covid","I felt safe"]},"ChdDSUhNMG9nS0VJQ0FnSURDLW96czVnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":["unpleasant-first-visit-experience"]},"one_line_summary":"Customer had an unpleasant first visit and says they will not return.","key_phrases":["wasn't pleasant at all","First impression is everything","wasn't impressed","will not return"]},"ChZDSUhNMG9nS0VJQ0FnSUQwaE8zSVJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Rose"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises Dr. Rose and the hygienist team for their attentiveness and warm, welcoming atmosphere, recommending the office to friends and family.","key_phrases":["Dr Rose and the hygienists are great","takes time to listen to her patients","warm and welcoming","recommended this office to several friends and family members"]},"ChdDSUhNMG9nS0VJQ0FnSURDbXJEV2xRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"The patient had a very pleasant visit and could not think of anything they would want changed.","key_phrases":["Great people","made my visit very pleasant","could not think of any thing that I would ask them to change"]},"ChdDSUhNMG9nS0VJQ0FnSURDN0l2dGtRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"Customer praises pleasant staff, short wait times, and gentle pain-free care, highly recommending the practice especially for anxious patients.","key_phrases":["Staff is extremely pleasant","never really have to wait long","gentle while working with me so i never feel any pain","Absolutely love this place"]},"ChZDSUhNMG9nS0VJQ0FnSURDeFBhaFRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["dental-consultation"],"problems":[]},"one_line_summary":"A first-time patient found the visit relaxing, felt comfortable with staff, and appreciated thorough explanation of dental options.","key_phrases":["first visit was so relaxing","staff made me feel comfortable","Explained my dental options thoroughly","left the office with my mind at ease"]},"ChdDSUhNMG9nS0VJQ0FnSUNReGVTd193RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the professional and conscientious staff and highly recommends the practice as a complete dental solution.","key_phrases":["very professional and conscientious","highly recommend the team","complete dental solution","get to the dentist"]},"ChZDSUhNMG9nS0VJQ0FnSUNzcTQzbGRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for its cleanliness, professional staff, and welcoming atmosphere.","key_phrases":["great experience as always","makes you feel at home","very clean and thorough","awesome and professional staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNDaGJuaXhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dental-care"],"problems":[]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for exceptional cleanliness, COVID-19 safety measures, and consistently professional and friendly staff.","key_phrases":["superb level of cleanliness and caution","well-thought out and thorough","professional staff, customer friendly","always been very satisfied with the care"]},"ChdDSUhNMG9nS0VJQ0FnSUNDOGZhbjN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["special-needs-dental-care"],"problems":["stroke","cognitive-disabilities","physical-disabilities"]},"one_line_summary":"Staff was praised for being extremely patient and accommodating with a disabled stroke patient.","key_phrases":["extremely patient n accommodating","many disabilities both cognitive n physical","excellent experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNDanVqZThnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["finding-a-dentist-who-would-help"]},"one_line_summary":"Patient expresses relief and gratitude after finally finding a helpful and wonderful dental provider.","key_phrases":["was. Wonderful","Finally got a dentist","gonna. Help"]},"ChZDSUhNMG9nS0VJQ0FnSUNDdXRyVGN3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the entire office staff from front desk to hygienists to the dentist as amazing and plans to bring her fiancé to the practice.","key_phrases":["everyone at the office was amazing","nothing short of wonderful","my fiancé will soon join me at this practice"]},"ChZDSUhNMG9nS0VJQ0FnSUNDNnZydmNBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer had a great experience with the dental hygienist at Jacksonville Complete Dentistry.","key_phrases":["great experience","wonderful Hygenist"]},"ChZDSUhNMG9nS0VJQ0FnSUNDakozWmFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A patient with longstanding dental anxiety found the experience painless and enjoyable thanks to gentle, friendly, and knowledgeable staff.","key_phrases":["painless and actually enjoyable","very gentle, friendly and knowledgeable","comfort and quality based dental work","struggled with dental anxiety"]},"ChdDSUhNMG9nS0VJQ0FnSUNDMUx6eDRRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a great experience praising the friendly and thorough staff, and highly recommends the practice.","key_phrases":["great experience","staff is so friendly","extremely thorough","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4OS1MaHhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Annette"],"services":["teeth-whitening","facial-treatment"],"problems":[]},"one_line_summary":"Shannon had excellent results with teeth whitening and a facial from Annette, feeling comfortable and looking great every visit.","key_phrases":["absolutely wonderful","skin looked so clear","whitening results were amazing","leave looking better than ever"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4cTU3VWl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient drives from Orange Park and highly recommends the practice for its gentle dentists, friendly staff, and relaxing atmosphere.","key_phrases":["most gentle I have ever had","office staff is very friendly","very relaxing atmosphere","well worth the trip"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4OF9hblpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Annette"],"services":["dental-hygiene","facial-treatment"],"problems":[]},"one_line_summary":"Customer praises the kind staff, thorough hygienists, and a unique facial service offered by Annette, and has referred many friends.","key_phrases":["staff are so kind and friendly","referred many friends","Annette gives killer facials","hygienists are thorough and gentle"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4dzlyVGh3RRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["crown-placement","tooth-repair","dental-filling","clear-aligners"],"problems":["crown-fell-out-within-a-month","crooked-enamel-repair-on-broken-tooth","poor-quality-dental-filling","upselling-to-expensive-aligner-plan-without-disclosing-alternatives"]},"one_line_summary":"Multiple family members experienced poor-quality dental work including a failed crown, crooked tooth repair, and inadequate fillings, while the reviewer was upsold to an expensive aligner plan without being informed of cheaper options.","key_phrases":["crown fell out in less than a month","dentist was hostile and refused to acknowledge","broke off a few days later","only option they gave me was the much more expensive unlimited plan"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4X2RMMFJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism","problem_resolution"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":["dental-anxiety","past-traumatic-dental-experiences"]},"one_line_summary":"A nervous patient felt welcomed, heard, and well cared for by Dr. Rose and the entire team at Jacksonville Complete Dentistry.","key_phrases":["treated like family","listened to intently","no pressure to do anything","nerves were a wreck"]},"ChZDSUhNMG9nS0VJQ0FnSURraF9lZkdnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises Jacksonville Complete Dentistry as the best place ever, highlighting a great, friendly, and accommodating staff.","key_phrases":["Best place ever","Great staff","Always accommodating and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUNzalpyWm53RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["dental-cleaning","dental-crown"],"problems":["pain-anxiety","dental-crown-needed"]},"one_line_summary":"Patient praises friendly staff, a pain-conscious doctor, and a painless cleaning experience, expressing confidence ahead of a second crown procedure.","key_phrases":["understands I don't like pain","makes me feel comfortable","great and patient service","Painless cleaning"]},"ChZDSUhNMG9nS0VJQ0FnSUM4M196amRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises Jacksonville Complete Dentistry for its welcoming atmosphere and professional COVID-19 safety protocols.","key_phrases":["awesome, welcoming, and friendly dental office","genuinely felt welcomed","COVID-19 protocols like the pros they are","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUM4bTV2XzhRRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Barker"],"services":["dental-exam"],"problems":["dentist-not-wearing-face-mask-during-covid-19","staff-not-properly-wearing-face-masks","misleading-information-given-before-appointment"]},"one_line_summary":"Patient reports that Dr. Barker and front desk staff were not properly wearing face masks despite prior assurances, and that Dr. Barker responded to her concern in a disrespectful and arrogant manner.","key_phrases":["lady at the desk had a face mask with her nose sticking out","Dr. Barker wasn't wearing one","arrogant answer was a provocative insult","attitude of superiority like who am I to question his practices"]},"ChZDSUhNMG9nS0VJQ0FnSUM4cTZ6bUJBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Bonnie","Rose"],"services":["new-patient-exam","dental-care"],"problems":[]},"one_line_summary":"A new patient praises the staff's COVID-19 safety protocols, immaculately clean office environment, and diligent, comfortable care.","key_phrases":["proactively monitoring patients for Covid 19 symptoms","emmaculantly clean and warming office environment","stellar service with a elegant environment","very diligent in accessing my Dental requirements"]},"ChZDSUhNMG9nS0VJQ0FnSUM4eS0tdGZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":["Barker"],"services":["teeth-cleaning","general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker for honesty and professionalism while also commending the staff and COVID safety measures.","key_phrases":["more honest and respectable dentist","enjoy going back everytime","Covid related safety measures","plenty of bad dentists"]},"ChZDSUhNMG9nS0VJQ0FnSURvdWZUT0d3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-hygiene","routine-cleaning"],"problems":[]},"one_line_summary":"A long-time patient since 2005 praises the friendly staff and thorough, gentle dental hygienists at Dr. Barker's practice.","key_phrases":["going to Dr. Barker since he opened the practice in 2005","staff is always friendly","thorough job with a gentle hand"]},"ChdDSUhNMG9nS0VJQ0FnSUM4d2VLbDZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal patient of 10 years expresses complete trust in Dr. Barker and praises the friendly, helpful staff.","key_phrases":["trust his work exclusively","going to Dr. Barker for about 10 years","staff is friendly and helpful","wouldn't consider going to anyone else"]},"ChdDSUhNMG9nS0VJQ0FnSURZbGV5MDR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found their experience at Jacksonville Complete Dentistry to be outstanding.","key_phrases":["outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSUM4bXNEVGVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer praises Dr. Barker and describes the overall service as fantastic.","key_phrases":["Fantastic service","great Dentist","Dr. Barker"]},"ChdDSUhNMG9nS0VJQ0FnSUM4MHFiam1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","communication","professionalism"],"entities":{"technicians":[],"services":["dental-exam"],"problems":[]},"one_line_summary":"First-time patient was impressed by the clean facility, great staff, and thorough explanations during their visit.","key_phrases":["I am hooked","Staffs great","place clean","took time to explain everything"]},"ChZDSUhNMG9nS0VJQ0FnSUM4M0pPdllnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Barker"],"services":["dental-consultation","general-dentistry"],"problems":[]},"one_line_summary":"A first-time visitor was so impressed by Dr. Barker's professionalism and knowledge during a consultation for her mother that she left her first-ever Google review and committed to becoming a patient.","key_phrases":["super professional staff","thorough and efficient process","truly cares and is extremely knowledgeable","Highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSUM4NkxYbHRRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"A first-time patient reports being extremely pleased with their visit and highly recommends Jacksonville Complete Dentistry.","key_phrases":["extremely pleased","highly recommend JCD","1st visit","Awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUM4NlBuZEd3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","punctuality","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":["long-wait-delay","time-constraint-requiring-early-departure"]},"one_line_summary":"Despite a COVID-related delay, the patient praises the front office staff's honesty and efficiency in accommodating his time constraints.","key_phrases":["long delay but they were honest","put things in motion to get another dentist to step in","really had her act together","running the show"]},"ChdDSUhNMG9nS0VJQ0FnSUM4cUotdV93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","communication","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises the dental team for being professional, courteous, and attentive to his concerns while guiding him through treatment safely.","key_phrases":["Professional courteous and patient","They listen to my concerns","Showed me the safest way","safest way to go about it"]},"ChZDSUhNMG9nS0VJQ0FnSUM4cUxyckJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":["Rose"],"services":["dental-cleaning","x-rays","cosmetic-consultation","front-teeth-correction"],"problems":["issue-with-2-front-teeth","uncertainty-about-treatment-plan","conflicting-advice-from-previous-dentist"]},"one_line_summary":"Dr. Rose Johnson went above and beyond by welcoming a new patient back the same afternoon without an appointment to spend nearly an hour answering questions and easing concerns about a front-teeth treatment plan.","key_phrases":["spent almost an hour with me discussing her plan","welcomed me back in the same afternoon","free of charge","way above and beyond what I ever expected"]},"ChZDSUhNMG9nS0VJQ0FnSUM4eUtqTldBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Bonnie","Barker"],"services":[],"problems":[]},"one_line_summary":"Customer consistently has a great experience thanks to Bonnie, Dr. Barker, and the staff.","key_phrases":["always a great experience","from the moment you walk into the door","staff are amazing"]},"ChZDSUhNMG9nS0VJQ0FnSURjbDRpX2FBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-time patient praises the office and consistently pleasant, helpful staff.","key_phrases":["going for several years","love this office","staff is always pleasant and helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURjMDUzSXRRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-consultation"],"problems":[]},"one_line_summary":"Patient had a punctual, well-explained consultation with helpful staff, and appreciated that some personnel spoke Spanish.","key_phrases":["very helpful","consultation was on time","everything was clearly explained","some personnel even spoke Spanish"]},"ChZDSUhNMG9nS0VJQ0FnSURjLWNpU0p3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a fantastic experience at Jacksonville Complete Dentistry.","key_phrases":["fantastic experience"]},"ChZDSUhNMG9nS0VJQ0FnSURjanZfTGJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Melissa"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer praises dental hygienist Melissa for doing a terrific and professional job cleaning his teeth.","key_phrases":["terrific job","real pro","teeth cleaned by Melissa","thanks again"]},"ChZDSUhNMG9nS0VJQ0FnSURzMlBiVkR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["dental-work"],"problems":[]},"one_line_summary":"Patient praises the helpful and friendly staff and the excellent quality of dental work at the practice.","key_phrases":["helpful and friendly","quality of the dental work is excellent","Everyone in this practice"]},"ChZDSUhNMG9nS0VJQ0FnSURjN042SUhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer had a positive experience with a pleasant hygienist and praised the clean office and thorough COVID safety measures.","key_phrases":["hygienist took her time","clean place and nice decor","safety precautions adhered to due to Covid","social distancing in lobbying"]},"ChZDSUhNMG9nS0VJQ0FnSURjNk51Y2FREAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":["Johnson"],"services":["dental-implants","dental-bridge-consultation"],"problems":["missing-or-damaged-front-tooth-requiring-implant-or-bridge"]},"one_line_summary":"Patient had an in-depth consultation with Dr. Johnson about dental implants or a front bridge and was pleased with the options discussed.","key_phrases":["in depth consultation","dental implants or a front bridge","very pleased with our conversation","options that were discussed"]},"ChdDSUhNMG9nS0VJQ0FnSURja1B5VW13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a 5-star review calling Jacksonville Complete Dentistry the best.","key_phrases":["The best"]},"ChZDSUhNMG9nS0VJQ0FnSURja0p6c1ZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","communication","courtesy"],"entities":{"technicians":[],"services":["dental-consultation","dental-exam"],"problems":[]},"one_line_summary":"A new patient praises the organized, professional staff and the doctor's clear and specific consultation plan.","key_phrases":["staff well organized and coordinated","professional, comforting","very specific with his consultation","clear plan about my subsequent sessions"]},"ChdDSUhNMG9nS0VJQ0FnSURjNFBfWjhnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer appreciated the polite staff and pleasant atmosphere at the dental office.","key_phrases":["polite staff","nice atmosphere"]},"ChZDSUhNMG9nS0VJQ0FnSUNjdjhQRUVREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer visited many dental practices and has found Jacksonville Complete Dentistry to be their go-to dentist.","key_phrases":["Visit to many places","found my one"]},"ChdDSUhNMG9nS0VJQ0FnSUNNXzVxVnl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Annette","Bonnie","Farola"],"services":["dental-appointment"],"problems":[]},"one_line_summary":"Customer praises the courteous and professional staff, specifically highlighting Annette, Bonnie, and Farola for making the appointment comfortable.","key_phrases":["courteous and professional","very comfortable","did a fabulous job","Each staff member"]},"ChZDSUhNMG9nS0VJQ0FnSUNjOTdfbklnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Rose"],"services":[],"problems":[]},"one_line_summary":"Patient praises Dr. Rose and the entire team for being caring, informative, and amazing.","key_phrases":["Dr. Rose is the best","caring and informative of options","whole team is absolutely amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUNjNjVfZEN3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["teeth-cleaning","dental-hygiene"],"problems":["overdue-dental-cleaning","over-a-year-without-dental-visit"]},"one_line_summary":"The patient was impressed by the hygienist's thorough, unhurried cleaning and personal attention after over a year away from the dentist.","key_phrases":["over an hour cleaning","took her time","made me feel comfortable","being rushed in and out"]},"ChZDSUhNMG9nS0VJQ0FnSUNjazdtZEpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Rose"],"services":["dental-exam"],"problems":[]},"one_line_summary":"Customer praises Dr. Rose for a thorough exam and clear communication of treatment options.","key_phrases":["Dr Rose is great","Gave me my options","very thorough exam","Would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNjZzlxeVl3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["crown","insurance-quote"],"problems":["needed-crown-on-root-canal-tooth","emergency-dental-situation","unable-to-get-insurance-estimate"]},"one_line_summary":"Customer called for an emergency crown estimate but was deterred by staff who required an old-fashioned faxed letter before obtaining an insurance quote.","key_phrases":["did everything she could to detour me","emergency situation","refused to get a quote from my insurance","faxed old school"]},"ChZDSUhNMG9nS0VJQ0FnSUNjaGJ1ZmVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer expresses strong loyalty and satisfaction with the people and environment at Jacksonville Complete Dentistry.","key_phrases":["Great people","great environment","Wouldn't go anywhere else"]},"ChdDSUhNMG9nS0VJQ0FnSUNjc2ZPUXhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","technical_knowledge","courtesy"],"entities":{"technicians":["Jessica"],"services":["dental-exam"],"problems":[]},"one_line_summary":"A new patient praises Jessica's meticulous sanitization, a thorough exam, and courteous staff.","key_phrases":["attention to detail when sanitizing","exam was thorough and pleasant","staff very courteous","new patient"]},"ChdDSUhNMG9nS0VJQ0FnSUNjNXZpal93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Barker"],"services":["orthodontics"],"problems":[]},"one_line_summary":"Customer consistently enjoys visiting the office and praises the pleasant demeanor of all staff including Dr. Barker for handling her orthodontic needs.","key_phrases":["always love coming to this dentist office","everyone from front off to tech and Dr. Barker are always so pleasant","so glad I found this office","handle my orthodontic needs"]},"ChdDSUhNMG9nS0VJQ0FnSURzeVppQnpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["dental-procedure"],"problems":[]},"one_line_summary":"The patient praises the friendly, professional, and knowledgeable staff for keeping them informed and prioritizing their comfort and safety during the procedure.","key_phrases":["very friendly, professional, knowledgeable and courteous","kept me informed with details during my procedure","answering all questions promptly","comfort and safety was their number one priority"]},"ChdDSUhNMG9nS0VJQ0FnSURzNGJMTWp3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":["Forella"],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Customer had a positive teeth cleaning experience with assistant Forella, praising her good work.","key_phrases":["Forella was my assistant","had my teeth cleaned","she does a good job"]},"ChZDSUhNMG9nS0VJQ0FnSURzb3N1Qk53EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Bonnie"],"services":[],"problems":[]},"one_line_summary":"Patient expresses gratitude for the wonderful staff and amazing dentists at Jacksonville Complete Dentistry.","key_phrases":["Wonderful staff","Amazing dentists","So grateful for Bonnie & the rest of the staff"]},"ChdDSUhNMG9nS0VJQ0FnSURvNzY3dGpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal 6-year patient calls Jacksonville Complete Dentistry the best office in town for great service and minimal pain.","key_phrases":["best office in town","great service","less pain","using Jacksonville Complete Dentistry for 6 years"]},"ChZDSUhNMG9nS0VJQ0FnSUNNM3B6SmFREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Bonnie","Brittany","Barker"],"services":["deep-cleaning","initial-consultation"],"problems":["dental-anxiety"]},"one_line_summary":"A first-time patient praises the welcoming and reassuring staff, particularly Bonnie and Brittany, for easing her dental anxiety.","key_phrases":["made me feel welcomed and relaxed over the phone","very compassionate and attentive","tried to ease my nerves","well trained, polite and knowledgable"]},"ChdDSUhNMG9nS0VJQ0FnSURza01tb3RnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement of Jacksonville Complete Dentistry.","key_phrases":["Always great"]},"ChdDSUhNMG9nS0VJQ0FnSUNzbjdXM29BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["treatment-planning"],"problems":[]},"one_line_summary":"Patient feels comfortable and optimistic after Dr. Barker outlined a treatment plan during their visit.","key_phrases":["Great office and staff","put me at ease","treatment plan","Looking forward for my visit and dental work"]},"ChZDSUhNMG9nS0VJQ0FnSUNzai1Id013EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief five-star review simply stating the practice is great.","key_phrases":["Great"]},"ChZDSUhNMG9nS0VJQ0FnSUNzNjhHQlZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"After 50 years of dreading dental visits, Nancy is thrilled to have found Dr. Barker and praises his professional staff and technicians.","key_phrases":["wonderful dentist","couldn't be happier","very professional all the way around","50 years of dreading a dental visit"]},"ChZDSUhNMG9nS0VJQ0FnSUNzeTRUNUdBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Brianna"],"services":["dental-consultation","treatment-planning"],"problems":["dental-anxiety","relocating-and-finding-new-dentist"]},"one_line_summary":"A nervous new patient relocating to Jacksonville had a great first experience with Dr. Rose and Brianna, praising their kindness, calm demeanor, and clear communication about her treatment plan.","key_phrases":["fearful and anxious about finding someone new","very kind and calming","informed me well of my treatment plan","definitely make this my new dentist office"]},"ChdDSUhNMG9nS0VJQ0FnSUNzdGN6SHJ3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","responsiveness","technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["veneers","temporary-veneers"],"problems":["wrong-tooth-color-for-temporary-veneers","temporary-veneer-fell-off-during-meal","emergency-line-unanswered-and-voicemail-full","inability-to-obtain-bonding-cement","missing-volunteer-event-due-to-dental-issue"]},"one_line_summary":"Patient had a deeply distressing veneer experience with wrong-colored temporaries that fell off, an unreachable emergency line, and no adequate resolution.","key_phrases":["whole temporary falls off my mouth and into my plate","emergency line — no answer, voicemail full","looked as if I was wearing a prosthetic","I'm crying typing this"]},"ChdDSUhNMG9nS0VJQ0FnSUNzc3V1eXBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A first-time patient had a great experience with professional, friendly staff and plans to return and recommend the office.","key_phrases":["staff was professional and friendly","made me feel comfortable and relax","Great experience","definitely will be back and recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbE9LOUNnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises the friendly, knowledgeable, and caring staff and strongly recommends the practice.","key_phrases":["Friendly staff","knowledgeable and caring","Definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbE1TOFl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for being efficient, polite, courteous, and organized.","key_phrases":["efficient","polite and courteous","organized"]},"ChdDSUhNMG9nS0VJQ0FnSUNzbExqbDZ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Rose"],"services":["dental-exam"],"problems":[]},"one_line_summary":"Patient had a top-notch experience from initial call through appointment, praising Dr. Rose's thoroughness and the amazing staff.","key_phrases":["wonderful experience","top-notch","very thorough and answered all of my questions","staff is amazing"]},"ChZDSUhNMG9nS0VJQ0FnSURNbjZiM1l3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff friendly and communicative, and strongly recommends the practice.","key_phrases":["staff was very friendly","explained every question","definitely recommend this place"]},"ChZDSUhNMG9nS0VJQ0FnSURZcHFfZEt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient praises the professionalism, cutting-edge practices, and caring staff at Jacksonville Complete Dentistry.","key_phrases":["cutting edge standards of practice","sensitivity to the wellbeing of the patient","caring staff","always a delight to visit"]},"ChdDSUhNMG9nS0VJQ0FnSURNazV6VzBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","scheduling","professionalism"],"entities":{"technicians":["Bonnie","Melissa"],"services":["dental-cleaning","dental-hygiene"],"problems":[]},"one_line_summary":"Patient praises the courteous staff, efficient scheduling by Bonnie, and gentle cleanings by hygienist Melissa at Dr. Barker's office.","key_phrases":["very courteous and helpful","wonderful for scheduling appointments","gets you in to the office as quickly as needed","very gentle and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSURNcGFmWV9RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Rose"],"services":["annual-dental-checkup"],"problems":[]},"one_line_summary":"Patient and spouse had a great first visit for their annual checkup, praising Dr. Rose and staff for being knowledgeable, friendly, and helpful with insurance information.","key_phrases":["knowledgeable and friendly","best care needed","proper information regarding our insurance and co-pay","glad we found our dentist"]},"ChdDSUhNMG9nS0VJQ0FnSURNMmRDejFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Farola","Rose","Barkley"],"services":["dental-hygiene","dental-care"],"problems":[]},"one_line_summary":"Customer gives 5 stars and highly recommends Jacksonville Complete Dentistry, praising hygienist Farola, Dr. Rose, Dr. Barkley, and the entire staff.","key_phrases":["5 stars to my hygienist Farola, Dr. Rose, Dr. Barkley","great dental care","entire staff","I'd recommend Jacksonville Complete Dentistry"]},"ChZDSUhNMG9nS0VJQ0FnSURNdktmZFhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient describes the practice as outstanding, competent, friendly, and efficient, and would recommend it to all.","key_phrases":["outstanding dentistry","competent, friendly and efficient","would recommend to all"]},"ChZDSUhNMG9nS0VJQ0FnSURNek56NGJ3EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["sedation-dentistry"],"problems":["no-discharge-papers-provided","released-while-unable-to-walk","no-post-procedure-check-up-after-sedation"]},"one_line_summary":"Patient was sedated and released without discharge papers, a post-procedure check-up, or assistance despite being unable to walk.","key_phrases":["not even able to walk","Didn't even check up on me","give me any discharge papers of any kind","I can't remember half of that day"]},"ChdDSUhNMG9nS0VJQ0FnSURNeE1Ubm9nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry, praising the staff, doctors, and their genuine care for patients.","key_phrases":["Amazing office, staff and Doctors","Patients are a priority","genuinely care","recommend Jacksonville Complete Dentistry to everyone"]},"ChZDSUhNMG9nS0VJQ0FnSURNMkotdlJnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses gratitude and satisfaction with how their face feels after treatment.","key_phrases":["my face feels so good","Thankyou"]},"ChZDSUhNMG9nS0VJQ0FnSUNNdmI2NkRBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the entire staff for being wonderful and genuinely caring about patients' well-being.","key_phrases":["very awesome","cares about your well being","everyone there"]},"ChdDSUhNMG9nS0VJQ0FnSUNNLWFURHR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Jacksonville Complete Dentistry for its welcoming, thoughtful, and experienced staff.","key_phrases":["welcoming, thoughtful, thorough and experienced","Definitely go here"]},"ChdDSUhNMG9nS0VJQ0FnSUNNNmR6MjR3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Barker"],"services":["emergency-dental","chipped-tooth-repair"],"problems":["chipped-tooth","dental-pain"]},"one_line_summary":"Patient praises JCD for fitting her in last-minute before Thanksgiving to fix a chipped tooth, leaving her pain-free and impressed with Dr. Barker's work and the staff's kindness.","key_phrases":["fitting me in at the last minute","top notch dentist","no longer in pain","always so amazing & kind"]},"ChZDSUhNMG9nS0VJQ0FnSUNNcWJmM0dnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","courtesy"],"entities":{"technicians":[],"services":["dental-appointment"],"problems":["last-minute-appointment-needed"]},"one_line_summary":"Patient was impressed by the ability to get a last-minute appointment and praised the friendly, comforting dental staff.","key_phrases":["last minute appointment","fit me into their schedule right away","super friendly","made me feel comfortable"]},"ChdDSUhNMG9nS0VJQ0FnSUNNcWNlRTNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Annette","Denise"],"services":["dental-care","spa-services","eyebrow-grooming","facials"],"problems":[]},"one_line_summary":"A 13-year patient praises Jacksonville Complete Dentistry for excellent dental care and recommends their additional spa services including eyebrow grooming and facials.","key_phrases":["one of the best","Been going there 13 years","Annette did a very neat job on my eyebrows","Spa services"]},"ChdDSUhNMG9nS0VJQ0FnSUNNM3FyejlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being knowledgeable and friendly.","key_phrases":["knowledgeable and friendly staff","great staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNNM3V5ZU13EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","courtesy"],"entities":{"technicians":[],"services":["dental-cleaning"],"problems":[]},"one_line_summary":"Customer praises excellent customer service, easy appointment scheduling, and no wait times for cleanings.","key_phrases":["EXCELLENT CUSTOMER SERVICE","ALWAYS ABLE TO SCHEDULE APPOINTMENTS","NO WAITING FOR MY CLEANINGS","HIGHLY RECOMMEND TO ALL"]},"ChZDSUhNMG9nS0VJQ0FnSUNZbjczMUtnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","communication","scheduling"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient gives Jacksonville Complete Dentistry a glowing review praising their punctuality, professionalism, communication, and flexibility.","key_phrases":["On time and professional","Kind and friendly","Great communicators and users of technology","Accessible and flexible"]},"ChZDSUhNMG9nS0VJQ0FnSUQwalpEamVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jessica"],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Customer praises hygienist Jessica for her professionalism and dental knowledge.","key_phrases":["extremely professional","very knowledgeable dental hygienist","Jessica"]},"ChZDSUhNMG9nS0VJQ0FnSUQwcGU2SlNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","scheduling","technical_knowledge"],"entities":{"technicians":["Rose"],"services":["dental-injections","general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, flexible scheduling, and especially Rose's skill at minimizing injection pain.","key_phrases":["Great staff and very friendly","willing to work with scheduling me on my days off","quick and great at reducing the pain when giving the shots","love Rose"]},"ChdDSUhNMG9nS0VJQ0FnSUQwcnVEazFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","punctuality","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["dental-fillings"],"problems":["cavities-requiring-fillings"]},"one_line_summary":"Patient had a fast, pain-free filling appointment and praised the friendly, attentive staff who recognized them on arrival.","key_phrases":["completed my two fillings fast and pain free","the clerk remembered who I was","immediately brought me back","really nice and very good at their job"]},"ChZDSUhNMG9nS0VJQ0FnSUMwanAzS1RREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A patient who normally dislikes dentists found this office amazing and highly recommends it for their patient-focused care.","key_phrases":["normally would not like dentist","this dentist office is amazing","always concerned about their patients","suggest them to everyone"]},"ChZDSUhNMG9nS0VJQ0FnSUQwd3Rfck1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer is very happy with her new dentist, praising the friendly staff and beautiful office space.","key_phrases":["friendly and accommodating staff","beautiful office space","very happy with my new dentist"]},"ChZDSUhNMG9nS0VJQ0FnSUQwOG9td2RBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness","punctuality","scheduling","courtesy"],"entities":{"technicians":[],"services":["treatment-planning","dental-appointment"],"problems":[]},"one_line_summary":"Patient praises the professional, clean environment, quick service, and next-day scheduling at Jacksonville Complete Dentistry.","key_phrases":["very professional, clean environment","quick service","scheduled my appointment for the following day","no waiting forever"]},"ChZDSUhNMG9nS0VJQ0FnSUQwdE03LWZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Rose","Brook","Danielle","Jessica","Annette"],"services":["dental-hygiene","facial-treatment"],"problems":[]},"one_line_summary":"Patient praises the clean environment, knowledgeable dentist Dr. Rose Johnson, friendly front desk and hygienist staff, and an excellent facial treatment by Annette.","key_phrases":["extremely knowledgeable of her job","clearly explains the treatment needed","Extremely cleaned place","wonderful job on my facial"]},"ChZDSUhNMG9nS0VJQ0FnSUQwaE1Hd1B3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Rose"],"services":["dental-exam"],"problems":[]},"one_line_summary":"A new patient highly recommends Jacksonville Complete Dentistry after a great first visit with friendly and informative staff.","key_phrases":["recommended Dr. Rose","entire visit went great","extremely nice and very informative","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQwMkx2UlBBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Patient loves their dentist and consistently appreciates being seen on time and treated efficiently.","key_phrases":["always takes me on time","gets me out quickly","love my dentist"]},"ChZDSUhNMG9nS0VJQ0FnSUQwMklxcUdnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["dental-x-rays","dental-cleaning"],"problems":[]},"one_line_summary":"Patient praises the exceptionally gentle treatment and high-quality x-rays, planning to return every six months.","key_phrases":["so gental with my teeth","delicately handled my gums","ground breaking quality x-rays","plan to repeat every 6 months"]},"ChZDSUhNMG9nS0VJQ0FnSUMwNzdfWEdBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient is very happy with Jacksonville Complete Dentistry after relocating to the area and receiving dental work there.","key_phrases":["been great for all the work","so happy to find them","when I moved to Jacksonville"]},"ChdDSUhNMG9nS0VJQ0FnSUMwN195TXZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["teeth-whitening","facial-treatments","pediatric-dentistry"],"problems":[]},"one_line_summary":"Long-time patient praises Jacksonville Complete Dentistry for their teeth whitening, facial treatments, and consistently friendly staff.","key_phrases":["Best place to go for your teeth","whitening treatments and facials all at once","Friendly staff as always","Been going here with my son for years"]},"ChdDSUhNMG9nS0VJQ0FnSUMwei1YTi1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","professionalism","pricing"],"entities":{"technicians":["Johnson"],"services":["emergency-dental","dental-work","care-credit-financing"],"problems":["dental-emergency","first-time-major-dental-work-anxiety"]},"one_line_summary":"Patient had a dental emergency and was impressed by the quick scheduling, compassionate care, and flexible payment options at Jacksonville Complete Dentistry.","key_phrases":["dental emergency/crisis on a weekend","outstanding job at calming my nerves","Dr. Johnson really cares about her patients","6 months no interest"]},"ChZDSUhNMG9nS0VJQ0FnSUMwai1ic1FREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Barker","Brit"],"services":["crown-prep"],"problems":["tooth-requiring-crown"]},"one_line_summary":"A long-time patient praises Dr. Barker and assistant Brit for making a crown prep session comfortable with minimal pain.","key_phrases":["maximum comfort with minimal pain","long work session into a comfortable experience","my dentist for 14 years","A+ & kudos to the entire crew"]},"ChdDSUhNMG9nS0VJQ0FnSUMweTV2TTBRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"An out-of-state patient is very happy with their decision to choose Jacksonville Complete Dentistry based on reviews and the welcoming staff.","key_phrases":["super friendly","so welcoming","glad I made this decision","from out of state"]},"ChZDSUhNMG9nS0VJQ0FnSUMwNC1LdWFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry as the best dental office they've visited, highlighting Dr. Rose's excellent work and the professional, courteous staff.","key_phrases":["Best dentistry I've ever been to","Very professional staff","courteous and knowledgeable","Dr Rose is amazing and does excellent work"]},"ChZDSUhNMG9nS0VJQ0FnSUMwbzQ2UWNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","punctuality","courtesy","cleanliness"],"entities":{"technicians":[],"services":["new-patient-appointment"],"problems":[]},"one_line_summary":"New patient was impressed by quick online scheduling, on-time service, friendly staff, and a beautiful office.","key_phrases":["appointment within seconds of completing the online request","seen on time","Staff was friendly","office is beautiful"]},"ChZDSUhNMG9nS0VJQ0FnSUNZb3UyRWFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Annette"],"services":["facial-treatment","relaxation-service"],"problems":[]},"one_line_summary":"Customer had a great relaxing experience and praised staff member Annette, looking forward to future facials.","key_phrases":["Great relaxing experience","Annette is outstanding","look forward to my next facials","relaxation time"]},"ChdDSUhNMG9nS0VJQ0FnSUMwaGQ3VDlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Rose"],"services":["oral-health-exam"],"problems":[]},"one_line_summary":"Customer praises the friendly, accommodating staff and highlights Rose Johnson's professionalism and flexible communication style.","key_phrases":["very nice and accommodating","very professional","as much (or as little) detail about your oral health as you prefer","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUMwanF5amRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Annette"],"services":["facial"],"problems":["acne-spots"]},"one_line_summary":"Customer raves about a deeply relaxing and effective facial with Annette, noting acne spots cleared immediately.","key_phrases":["fell asleep in the chair I was so relaxed","managed to get a few of my acne spots to go away immediately","strongly recommend scheduling a facial","chair is heated so you feel extra relaxed"]},"ChdDSUhNMG9nS0VJQ0FnSUMwd092N3lnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rose","Brook","Chelsie","Annette"],"services":["dental-care","facial"],"problems":[]},"one_line_summary":"Customer praises the entire team at Jacksonville Complete Dentistry for making patients feel welcomed and highlights an unexpected facial service offered by Annette.","key_phrases":["Great Team!!","makes you feel very welcomed","facial from the fabulous Annette","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURVMklIQTZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-examination"],"problems":[]},"one_line_summary":"Patient had a quick, thorough examination and found all staff to be very nice.","key_phrases":["very nice","quick but thorough","examination"]},"ChZDSUhNMG9nS0VJQ0FnSUNVei1HWVFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient loves the office for its easy scheduling, no wait times, and great staff.","key_phrases":["love this office","Very easy to get an appointment","never had to wait","Great staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNVbDllSVp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A dental-anxious patient praises the amazing, helpful staff and doctor for making the experience easy and pain-free.","key_phrases":["absolutly amazing staff","made it easy and pain free","hate the dentist","absolutly the best in jax"]},"ChZDSUhNMG9nS0VJQ0FnSUNVOVpHNEJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Brian had an outstanding visit where all staff were kind, courteous, and attentive to his comfort.","key_phrases":["visit was awesome","kind, courteous","went out of their way to make sure I was comfortable","would recommend this facility"]},"ChZDSUhNMG9nS0VJQ0FnSUNVZ1pudllBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer enthusiastically calls Jacksonville Complete Dentistry the best in the city and praises their genuine care for patients.","key_phrases":["Best in the City","really care about their patients"]},"ChdDSUhNMG9nS0VJQ0FnSUNVZ2JEeXFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"A long-time loyal patient who changed insurance and drives across town just to stay with this dental office due to its timely and courteous care.","key_phrases":["first dental office I have ever enjoyed coming to","refuse to change from this office","changed my insurance to stay here","taken care of in a timely and courteous manner"]},"ChdDSUhNMG9nS0VJQ0FnSURrd2JyYmxBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a great experience and highly recommends the practice for its friendly and professional staff.","key_phrases":["experience was great","very friendly","very professional and efficient","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURrdnRfRnVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness","professionalism","communication"],"entities":{"technicians":["Bonnie","Rose"],"services":["emergency-dental-service","toothache-treatment"],"problems":["toothache"]},"one_line_summary":"Customer praises the kind staff and Dr. Rose's gentle care after being seen promptly the next morning for a toothache.","key_phrases":["wonderful staff & dentist","super friendly & accommodating","seen & treated the very next morning","gentle touch Dr. Rose"]},"ChZDSUhNMG9nS0VJQ0FnSURFal83OU9REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an unexpectedly enjoyable visit thanks to the kind and accommodating staff.","key_phrases":["unbelievably pleasant experience","staff are so kind and accommodating","good time at the dentist"]},"ChZDSUhNMG9nS0VJQ0FnSURFbThXZ0tBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","pricing"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A friend-recommended new patient found Jacksonville Complete Dentistry thorough, professional, communicative, and helpful in creating a budget-friendly treatment plan.","key_phrases":["highly recommended","explained everything fully and discussed options","budget-friendly plan","very professional, yet fun"]},"ChZDSUhNMG9nS0VJQ0FnSUM0dzdqQmNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling","communication"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"A dental-phobic patient praises the welcoming environment, amazing doctors, and same-day availability at Jacksonville Complete Dentistry.","key_phrases":["terrified of the dentist","hands down the best dentist around","very comforting environment","get me in the same day I call"]},"ChdDSUhNMG9nS0VJQ0FnSUM0eFptNnJ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient found the entire staff very nice and accommodating, with the doctor addressing all concerns effectively.","key_phrases":["very nice and accommodating","addressed all of my concerns","highly recommended","very friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUM0a055QThRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer had an outstanding visit at Jacksonville Complete Dentistry, praising the welcoming and pleasant staff.","key_phrases":["visit was phenomenal","comfortable and at ease the moment you walk in","every single person was such a pleasure","highly recommend this office"]},"ChZDSUhNMG9nS0VJQ0FnSUM0Z0pqZ0VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","pricing","technical_knowledge","cleanliness"],"entities":{"technicians":["Daniella"],"services":["x-ray","dental-exam","tooth-extraction"],"problems":["extreme-fear-of-dentists","past-dental-trauma","tooth-extraction-needed"]},"one_line_summary":"A dental-anxious patient praises the professional, friendly staff and highlights Daniella's thorough insurance cost communication before the visit.","key_phrases":["extreme fear of dentists due to a past trauma","made very comfortable","Daniella confirmed all of my cost vs my insurance coverage","patient with me, professional, knowledgeable and nice"]},"ChZDSUhNMG9nS0VJQ0FnSURZOTZqeU1BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","problem_resolution"],"entities":{"technicians":[],"services":["wisdom-tooth-extraction"],"problems":["wisdom-teeth-removal"]},"one_line_summary":"Customer had a flawless wisdom tooth extraction experience with a courteous, reassuring team and an excellent recovery.","key_phrases":["best experience from this office","so nice and courteous","procedure was FLAWLESS","healed up wonderfully"]},"ChZDSUhNMG9nS0VJQ0FnSURZeS1TdE1REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the cleanliness of the establishment and the consistently friendly, helpful staff.","key_phrases":["Establishment is clean","staff is always friendly and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSURZblpXOE13EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":["dental-anxiety"]},"one_line_summary":"Patient found a welcoming new dental home where Dr. Rose and staff eased all her dental fears with attentive, caring service.","key_phrases":["found my new dentistry home","very caring","alleviated all my dentistry fears","took time to listen"]},"ChZDSUhNMG9nS0VJQ0FnSURZbGVfWmZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the knowledgeable, professional, and friendly staff as well as the clean and inviting office environment.","key_phrases":["knowledgeable, professional and friendly staff","very clean and inviting","would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURZenB5RTRnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the good service and positive attitude of the staff toward patients.","key_phrases":["very good service","great attitude towards their patients"]},"ChdDSUhNMG9nS0VJQ0FnSURZdXZTWHBBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient had an amazing experience with Dr. Rose Johnson, praising her professionalism, communication, and caring nature, and commends the entire JCD staff.","key_phrases":["so careful and very professional","explaining everything that she is doing","making sure that you feel ok","will recommend her to a friend"]},"ChZDSUhNMG9nS0VJQ0FnSURZMnJ1SVdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Annette"],"services":["facial-spa-services"],"problems":[]},"one_line_summary":"A loyal four-year client raves about Annette's facial services at JCD's spa, praising the quality and affordability compared to other local spas.","key_phrases":["love the spa at JCD","getting facials with Annette for the past four years","very affordable","won't be as pleasant experience on top affordability"]},"ChZDSUhNMG9nS0VJQ0FnSURZOHVIUUFnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["dental-checkup"],"problems":[]},"one_line_summary":"Michelle praises the pleasant staff and describes her visits as quick, easy, painless, and thorough.","key_phrases":["staff is very pleasant","quick easy and painless","thorough and sensitive to any dental issues"]},"ChZDSUhNMG9nS0VJQ0FnSUNZbjhQVVV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-care","spa-services"],"problems":[]},"one_line_summary":"A long-time patient highly recommends Jacksonville Complete Dentistry for their consistently cordial staff, amazing doctors, and spa services.","key_phrases":["greeted me cordially","staff and doctors are simply amazing","highly recommend JCD","dental care and or spa service's"]},"ChZDSUhNMG9nS0VJQ0FnSURvNHV5YVRBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Customer had an excellent first experience and praises the knowledgeable and efficient staff.","key_phrases":["service was top notch","excellent dentist","efficient and knowledgeable","found an excellent dentist"]},"ChdDSUhNMG9nS0VJQ0FnSUNZajQyRGxRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the comfortable environment and helpful staff at Jacksonville Complete Dentistry.","key_phrases":["very comfortable environment","super helpful staff","Thanks guys"]},"ChZDSUhNMG9nS0VJQ0FnSUNZaTh2dFJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":[],"services":["dental-consultation","insurance-planning"],"problems":["insurance-utilization"]},"one_line_summary":"Patient was impressed by the thorough, step-by-step explanation of their dental plan and insurance options during an initial consultation.","key_phrases":["took the time to sit with us","explain everything step-by-step","help us to utilize my insurance","people are just wonderful"]},"ChdDSUhNMG9nS0VJQ0FnSUNZay0zNC1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","communication","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Dr. Rose's efficiency, clean facilities, and excellent front desk service, expressing strong loyalty.","key_phrases":["Doctor Rose is wonderful","efficient job always","Facilities are confortable and clean","Extremely happy and will continue coming back"]},"ChZDSUhNMG9nS0VJQ0FnSUNZLVliTFJREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive overall impression of the office and staff.","key_phrases":["Very nice place and people"]},"ChRDSUhNMG9nS0VJQ0FnSUNZb1poNhAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness","scheduling"],"entities":{"technicians":["Bonnie"],"services":["emergency-dental-service"],"problems":["dental-emergency-on-a-friday","difficulty-finding-emergency-dental-care"]},"one_line_summary":"Customer praises Bonnie and the entire staff for their professionalism and willingness to accommodate a Friday dental emergency.","key_phrases":["extremely professional and pleasant","We will be glad to help you","each staff member was concerned and genuine","awesome place to visit"]},"ChZDSUhNMG9nS0VJQ0FnSUNZOU5xV0FnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Barker","Bonnie"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A loyal 4+ year patient praises the entire staff, singling out Dr. Barker and front-desk staff member Bonnie for exceptional care and service.","key_phrases":["entire staff is top notch","exceptional service and care","do things right time and again","Bonnie up front is absolutely amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUNZNUlESlJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Chelsea"],"services":[],"problems":[]},"one_line_summary":"Customer praises Dr. Rose and Chelsea as awesome.","key_phrases":["Dr. Rose and Chelsea are awsome"]},"ChZDSUhNMG9nS0VJQ0FnSUNZd012SVlBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Annette"],"services":["facial-treatment"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by a relaxing facial experience thanks to staff member Annette.","key_phrases":["didn't really think I would enjoy a facial experience","made the experience wonderful and very relaxing","especially when at the dentist"]},"ChRDSUhNMG9nS0VJQ0FnSUNZa0pFchAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A non-primary patient raves about how welcomed and accommodated she felt by the professional and caring staff at Jacksonville Complete Dentistry.","key_phrases":["make you feel like YOU are their primary concern","went out of their way to accommodate me","professional, quality, caring dental care","not my primary dentist but you wouldn't know it"]},"ChdDSUhNMG9nS0VJQ0FnSUNZZ0t1MnZRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for its professional, familial, and hospitable atmosphere.","key_phrases":["great professional office","cares about the patient","familial atmosphere","hospitable and professional staff"]},"ChZDSUhNMG9nS0VJQ0FnSURvXzhTdktnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["dental-hygiene"],"problems":[]},"one_line_summary":"Patient is so satisfied with the friendly staff and skilled hygienist that they make the drive even after moving away.","key_phrases":["hard to find a good dentist","staff is always super nice","hygienist does a great job","worth the drive"]},"ChdDSUhNMG9nS0VJQ0FnSURvNzhqZi1RRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"Patient had a great visit, praising timely service and professional care.","key_phrases":["great visit","in time","professionally done"]},"ChZDSUhNMG9nS0VJQ0FnSURvaDhYQkdnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Anette"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the courteous front desk staff and highlights Anette as awesome, vowing to return.","key_phrases":["Amazing staff","Customer service is some of the best I ever seen","very courteous and attentive","Anette was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURvODhLSHdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","scheduling","responsiveness"],"entities":{"technicians":["Brooke","Chelsea","Ciera","Dr"],"services":["dental-consultation","anxiety-management"],"problems":["dental-anxiety","tooth-pain","traumatic-past-dental-experience"]},"one_line_summary":"A previously traumatized dental patient felt immediately at ease thanks to the patience, communication, and personalized care from Brooke, Chelsea, Ciera, and Dr. Rose.","key_phrases":["horrible experience that left me traumatized","from the moment I called JCD I was at ease","very patient and understanding","gave me as much time as I needed to make my decision"]},"ChZDSUhNMG9nS0VJQ0FnSURBN0p5NElBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the cleanliness of the office and the outstanding staff, highly recommending the practice to family and friends.","key_phrases":["very clean","staff is unbelievable","tell any of my family or friends","any of their dental needs"]},"ChdDSUhNMG9nS0VJQ0FnSURvanJ2YzBBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["front-office-services"],"problems":[]},"one_line_summary":"Customer praises the practice for consistently on-time appointments and an excellent front office staff.","key_phrases":["Appointments always run on time","front office staff is awesome"]},"ChZDSUhNMG9nS0VJQ0FnSURva3BubkF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A long-term patient of over 15 years praises the professionalism of the dentists, technicians, and staff at Jacksonville Complete Dentistry.","key_phrases":["very professional dentists, dental technicians and staff","patient for over 15 years","would not go anywhere else"]},"ChdDSUhNMG9nS0VJQ0FnSUNvNDgyX3RBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Annettee"],"services":["zoom-teeth-whitening"],"problems":[]},"one_line_summary":"Customer had an amazing experience and outstanding results with the Zoom whitening procedure, praising staff member Annettee.","key_phrases":["AMAZING Experience and Results","Zoom procedure","Annettee is Awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUNvX2NydFZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":["Annette"],"services":["facial"],"problems":[]},"one_line_summary":"Customer was highly impressed by the cleanliness and exceptional service, particularly praising Annette for making them feel welcome.","key_phrases":["extremely clean","customer service was exceptional","Annette made feel very welcomed","will be back with another facial"]},"ChZDSUhNMG9nS0VJQ0FnSUNvLXZPVVdnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":[],"services":["dental-cleaning","dental-x-rays","gum-health-assessment","comprehensive-dental-exam"],"problems":["difficulty-finding-a-quality-dentist","concern-about-tooth-loss-and-tartar"]},"one_line_summary":"Patient praises Jacksonville Complete Dentistry for its knowledgeable staff, comprehensive exams covering x-rays, cleaning, and gum health assessment, and acceptance of most dental insurances.","key_phrases":["staff actually knows what they are talking about","never had such comprehensive examination","covered under most dental insurances","understand your teeth and how they are doing"]},"ChdDSUhNMG9nS0VJQ0FnSURJaDVUSGt3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Rose","Annette"],"services":["dental-crown","teeth-whitening","zoom-whitening","spa-facial"],"problems":["chipped-tooth","cracked-tooth"]},"one_line_summary":"A new Jacksonville resident praises Dr. Rose for crown work and Annette for a painless Zoom whitening and a relaxing spa facial.","key_phrases":["gave me the pros and cons on each option","no pain or sensitivity after the procedure","my teeth and smile looks great","relaxing and my skin looked great the next day"]},"ChZDSUhNMG9nS0VJQ0FnSURJcHEzU05BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rose"],"services":["dental-consultation"],"problems":["complex-dental-needs"]},"one_line_summary":"Patient visited Dr. Rose for a complex dental needs review and affirms the many complimentary reviews about the practice's efficiency.","key_phrases":["complex dental needs","affirm all the compliments","appreciate the efficiency","very complimentary reviews"]},"ChdDSUhNMG9nS0VJQ0FnSUNJdkxIQW53RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":["Rose"],"services":["dental-cleaning","cavity-filling"],"problems":["needle-phobia","dental-anxiety"]},"one_line_summary":"A needle-phobic patient praises Dr. Rose and her assistant for their exceptional patience and calming techniques during cavity fillings.","key_phrases":["so so patient with me","double topical numbing application","distracted me by massaging my inner cheek","they really took care of me knowing my fear"]},"ChZDSUhNMG9nS0VJQ0FnSUNJdk9xZ0ZnEAE":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["problem_resolution","courtesy","responsiveness","professionalism"],"entities":{"technicians":[],"services":["teeth-cleaning","tooth-extraction"],"problems":["extreme-tooth-pain-after-cleaning","inability-to-sleep-due-to-tooth-pain","tooth-requiring-extraction"]},"one_line_summary":"Patient experienced extreme tooth pain after a cleaning but was turned away without relief during an emergency visit, despite otherwise positive staff interactions.","key_phrases":["extreme discomfort at night","nothing that could be done to help relieve the pain","in and out still in pain 5 minutes later","can't see myself coming back"]},"ChdDSUhNMG9nS0VJQ0FnSUNBcXBXU2dBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","courtesy","communication","professionalism"],"entities":{"technicians":["Ciara"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A first-time adult patient praises the clean environment, welcoming atmosphere, and especially Ciara at the front desk for making the process easy.","key_phrases":["made me feel as if it was my childhood dentist","Ciara at the front made it a extremely easy process","get treated like family","you can trust them and that's hard in today's world"]},"ChdDSUhNMG9nS0VJQ0FnSUNBNVpicmdnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an amazing experience and praised the sweet, friendly staff.","key_phrases":["amazing place","staff was super sweet"]},"ChZDSUhNMG9nS0VJQ0FnSURna2EzSWZ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","pricing"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Jennifer is an extremely loyal patient who loves the kind and welcoming staff so much she pays out of pocket and plans to switch insurance just to keep them in-network.","key_phrases":["staff all around is top notch","so kind, patient, helpful, and welcoming","pay out of pocket to work with them","plan to stick with Jacksonville Complete Dentistry"]},"ChZDSUhNMG9nS0VJQ0FnSURBOHBXSFVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","responsiveness","courtesy","scheduling"],"entities":{"technicians":["Rose"],"services":["tooth-extraction","specialist-referral","dental-checkup"],"problems":["several-tooth-issues","tooth-pain"]},"one_line_summary":"Patient praises Dr. Rose Johnson and staff for ethical, caring service, same-day pain appointments, and going above and beyond with specialist scheduling.","key_phrases":["very ethical, dependable and caring","went above and beyond to schedule the appointment","get the appointment scheduled on the same day","great place to see a dentist without having to fear"]},"ChZDSUhNMG9nS0VJQ0FnSURRMGFHMVZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","responsiveness","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry","emergency-dental-service"],"problems":[]},"one_line_summary":"Patient praises Dr. Barker's perfectionism and top-notch work, and highlights the office's friendliness and quick emergency accommodations.","key_phrases":["best dentist I have ever had","obviously a perfectionist","fits me in as quickly as possible","don't hate going to the dentist any more"]},"ChdDSUhNMG9nS0VJQ0FnSURBLWNYenBRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer had a great experience and considers it one of the best dentistry practices they've visited.","key_phrases":["great experience","one of the best dentistry's I've been to"]},"ChZDSUhNMG9nS0VJQ0FnSUNBclp1aGJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Rose"],"services":["post-operative-care"],"problems":[]},"one_line_summary":"Patient praises Dr. Rose and staff for excellent care and a thorough, well-written post-operative care document.","key_phrases":["Dr Rose and staff are great","happy and grateful for their work","post operative care document is very well written","explains everything that was said before the procedure"]},"ChdDSUhNMG9nS0VJQ0FnSUNROU9xUzRBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises Dr. Rose for being caring and up to date with current dental practices.","key_phrases":["Dr. Rose is the best","Caring","very up to date with current practices"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdm9iWWRREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","cleanliness","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the friendly staff, clean office, and minimal wait times at Jacksonville Complete Dentistry.","key_phrases":["Staff is awesome and very friendly","Office is always nice and clean","wait time is very minimal"]},"ChdDSUhNMG9nS0VJQ0FnSUNnZy12VGhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"New patient felt immediately welcomed and appreciated the quick service.","key_phrases":["friendly and welcoming","treated me as if I'd been there before","always means a lot","very quick"]},"ChdDSUhNMG9nS0VJQ0FnSUN3c3ZiSjV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","cleanliness","punctuality","courtesy","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["dental-exam","x-rays"],"problems":[]},"one_line_summary":"Customer praises the clean and peaceful office, helpful staff, short wait time, and affordable payment options.","key_phrases":["so helpful on the phone","clean...peaceful","the dentist spent time..talking","they offer discounts, payments"]},"ChdDSUhNMG9nS0VJQ0FnSURBbmUycWtRRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":["Barker"],"services":["crown-placement","dental-cleaning"],"problems":["poorly-fitted-crown","excessive-tooth-grinding-during-crown-procedure","crown-feels-loose-and-at-risk-of-breaking","refusal-to-replace-damaged-crown"]},"one_line_summary":"Customer reports Dr. Barker damaged their tooth and a previous crown during a crown procedure and refused to replace it despite the patient's request.","key_phrases":["poor skill and knowledge","refused to replace at my request","ground the hell out of my tooth","my tooth is more likely to break than the crown"]},"ChZDSUhNMG9nS0VJQ0FnSURReXZtQUlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":["Rose"],"services":["dental-visit"],"problems":[]},"one_line_summary":"Patient praises Dr. Rose and staff for their promptness, professionalism, and a clean, welcoming office environment.","key_phrases":["Dr. Rose was fantastic","seen at 8am","Office was very clean","great murals on the wall"]},"ChdDSUhNMG9nS0VJQ0FnSUNBNkotMHpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","scheduling","pricing","professionalism"],"entities":{"technicians":[],"services":["dental-treatment-planning","insurance-coordination"],"problems":[]},"one_line_summary":"A highly satisfied patient praises the welcoming atmosphere, flexible scheduling, and insurance coordination at Jacksonville Complete Dentistry.","key_phrases":["best dental office I have ever been to","Very welcoming","able to work with me","never see another dentist again"]},"ChZDSUhNMG9nS0VJQ0FnSURRX295YlBnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["dental-care"],"problems":[]},"one_line_summary":"Jessica had an excellent first experience, praising the welcoming staff and clean, organized atmosphere.","key_phrases":["felt welcomed by all staff","very helpful and friendly","very clean and very organized","going here for all dental work"]},"ChdDSUhNMG9nS0VJQ0FnSUN3Ny1YcDhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer enthusiastically praises the dentist office as the best and highlights the kind and caring staff.","key_phrases":["absolutely the best dentist office","very kind and caring","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURRNnMtY3ZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jessica","Rose"],"services":["teeth-cleaning","dental-consultation"],"problems":[]},"one_line_summary":"Patient praises the polite and professional staff, highlighting hygienist Jessica and Dr. Rose for thorough communication and attentive care.","key_phrases":["polite and professional","well explained to me","listened and were interested","awesome place to go to"]},"ChdDSUhNMG9nS0VJQ0FnSUNncjhtM2hBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Rose","Chelsea"],"services":["cavity-filling","dental-cleaning"],"problems":["minor-cavities"]},"one_line_summary":"Patient praises Dr. Rose and assistant Chelsea for their professionalism and pain-free cavity care, and compliments the welcoming front staff.","key_phrases":["took extra care in making sure I was not in any pain","friendly, professional","humorous and very welcoming","minor cavities"]},"ChdDSUhNMG9nS0VJQ0FnSUNBek9Mc2pRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry","family-dentistry"],"problems":[]},"one_line_summary":"Customer praises the great staff and the doctor's care for the whole family.","key_phrases":["Great staff","Doc takes care of me","whole family"]},"ChdDSUhNMG9nS0VJQ0FnSUNReE5HampnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":["bad-situation-requiring-dental-care"]},"one_line_summary":"The patient felt supported during a difficult situation thanks to the kind and compassionate staff.","key_phrases":["took a bad situation and make it bearable","kind, gentle and compassionate","can not thank them enough"]},"ChdDSUhNMG9nS0VJQ0FnSUN3a2YzLWtRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Stephanie","Rose"],"services":["dental-exam","teeth-cleaning"],"problems":["avoided-dentist-for-3-years-after-relocation"]},"one_line_summary":"After years of avoiding the dentist, the patient was pleasantly surprised by a pain-free, thorough exam and cleaning by Stephanie and Dr. Rose.","key_phrases":["no irritation or soreness at all","very thorough and efficient","Very satisfied and impressed with care received","put off going to the dentist for 3+ years"]},"ChZDSUhNMG9nS0VJQ0FnSUNnaTVUbUN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["dental-examination"],"problems":["dental-anxiety"]},"one_line_summary":"A self-described dentist-hater had her first positive dental appointment thanks to the staff's friendliness and transparent, patient-inclusive examination process.","key_phrases":["abhor the dentist","made me a part of my own examination","made my day versus ruining it","reliable, friendly people to entrust your pearls"]},"ChdDSUhNMG9nS0VJQ0FnSUNnOGZtMy1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Stephanie","Dr"],"services":["dental-hygiene"],"problems":["dissatisfaction-with-previous-dentists"]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry as the best in the area, specifically highlighting hygienist Stephanie and Dr. Rose after disappointments with other local dentists.","key_phrases":["best dentist office in the Jacksonville area","disappointed each time","Stephanie (hygienist) and Dr. Rose are amazing","been to three other dentists"]},"ChZDSUhNMG9nS0VJQ0FnSUN3N3ZDM1VREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer feels consistently welcomed and has a fantastic experience at the practice.","key_phrases":["Fantastic","always makes me feel so welcome"]},"ChdDSUhNMG9nS0VJQ0FnSURBeHVIb2t3RRAB":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Annette","Angie","Barker"],"services":["dental-exam","teeth-cleaning","facial","massage-therapy"],"problems":["chronic-pain-and-inflammation","discontinuation-of-massage-therapy-services"]},"one_line_summary":"Patient praises the dental team and spa services but expresses strong disappointment that the new owner discontinued massage therapy, which was critical to her pain management.","key_phrases":["everyone is professional and efficient","Angie has such a special touch","Extremely Disappointed that the new owner has elected not to continue","specialized training that Angie has takes my level of pain management up several levels"]},"ChZDSUhNMG9nS0VJQ0FnSUNnN0lHaEtBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["dental-exam","massage","facial","spa-services"],"problems":["insurance-difficulties"]},"one_line_summary":"Patient enthusiastically praises the friendly staff, efficient scheduling, relaxing spa amenities, and insurance assistance at Jacksonville Complete Dentistry.","key_phrases":["I actually look forward to going to the dentist","quick, efficient, and offers a relaxing environment","treat yourself for coming in with a massage or facial","worked with me while I was having difficulties with my insurance company"]},"ChdDSUhNMG9nS0VJQ0FnSURnLWJqdDVnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the staff for being friendly and welcoming.","key_phrases":["friendly and welcoming","staff is so friendly"]},"ChZDSUhNMG9nS0VJQ0FnSURBOGJXSURnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Brittany","Dr"],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient praises Brittany and Dr. Barker for outstanding dental care that made them feel comfortable and at home.","key_phrases":["amazing with my dental work","made me feel comfortable and right at home","Excellent care","recommending them to everyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNllTMlZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["general-dentistry","pediatric-dentistry"],"problems":[]},"one_line_summary":"A longtime family patient praises the convenient location and friendly, professional staff, calling it the best dentist they've found.","key_phrases":["friendly professional staff","my kids and I are regulars","haven't found a better dentist yet","great office location"]},"ChdDSUhNMG9nS0VJQ0FnSURBNHBQeXZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":["Annette"],"services":["facial"],"problems":[]},"one_line_summary":"Customer raves about an exceptional and affordable facial by Annette, noting smooth skin, minimized pores, and plans to return monthly.","key_phrases":["one of the best facials I've ever had","Annette knows what she is doing","my pores disappeared","extremely affordable"]},"ChZDSUhNMG9nS0VJQ0FnSUNBN0lMLWJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["teeth-cleaning"],"problems":[]},"one_line_summary":"Patient had a great cleaning experience and praised the friendly, efficient, and informative office staff.","key_phrases":["very friendly and efficient","staff is very informative","great experience","definitely recommend to friends and family"]},"ChZDSUhNMG9nS0VJQ0FnSUNBd2VHeFdnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer found Jacksonville Complete Dentistry to be a relaxing and pleasant environment with friendly staff.","key_phrases":["relaxing wonderful place","staff is so pleasant"]},"ChZDSUhNMG9nS0VJQ0FnSURnaGNIR05REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Barker"],"services":["dental-care"],"problems":[]},"one_line_summary":"A loyal patient of over 10 years drives an hour to see Dr. Barker, praising him as an exceptional dentist.","key_phrases":["seeing Dr Barker for over 10 years","live an hour away from his office","great place for all dental care","how good he is"]},"ChZDSUhNMG9nS0VJQ0FnSUNBa3ZpRkRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","responsiveness"],"entities":{"technicians":["Barker","Angie","Bonnie","Brittany"],"services":["emergency-dental","temporary-crown","dental-care"],"problems":["dental-pain","needed-crown"]},"one_line_summary":"Patient praises Dr. Barker and his team for compassionate emergency care and excellent crown work, highlighting staff members Angie, Bonnie, and Brittany by name.","key_phrases":["made me feel comfortable and relaxed","amazing job with my temporary crown","had me laughing the whole time","continue my dental care with them"]},"ChdDSUhNMG9nS0VJQ0FnSUNnMDg2bzNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Melanie","Barker"],"services":["dental-hygiene","general-dentistry"],"problems":[]},"one_line_summary":"Customer highly recommends the practice, praising hygienist Melanie's attention to detail and the courteous staff.","key_phrases":["attention to detail","professionalism is commendable","courteous and pleasant","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNRak16SXBRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dental-visit"],"problems":[]},"one_line_summary":"A customer's wife enthusiastically praises the calm atmosphere, personalized service, and attentive hospitality, briefly mentioning the adjacent dentist as a bonus.","key_phrases":["beautiful murals on the walls","calm and relaxing","taylor your experience to your needs","tea with some agave and it was divine"]},"ChZDSUhNMG9nS0VJQ0FnSURnMHR6VkFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["dental-office-visit"],"problems":[]},"one_line_summary":"Patient praises the on-time appointment, excellent staff, and modern tools and equipment at the office.","key_phrases":["appointment was on time","staff was excellent","most modern tools and equipment","great office"]},"ChZDSUhNMG9nS0VJQ0FnSUNndDREdGFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["dental-care","spa-services"],"problems":[]},"one_line_summary":"Customer praises the dental and spa staff for being friendly, knowledgeable, and professional, and expresses full confidence in their expertise.","key_phrases":["friendly, knowledgeable, and professional","complete confidence in their respective expertise","always feel welcome at the office"]},"ChZDSUhNMG9nS0VJQ0FnSUNncklEWFVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":["long-standing-dental-needs-unresolved-for-4-years-through-va"]},"one_line_summary":"Richard highly recommends Dr. Barker and his staff for resolving in one month what the VA couldn't address in four years.","key_phrases":["Dr Barker and his staff are fantastic","did for me in one month what i have been fighting with the V A for 4 years","HIGHLY recommend them for all of your dental needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNRaXBDdXl3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["dental-diagnostics"],"problems":[]},"one_line_summary":"Customer praises Jacksonville Complete Dentistry for great service, helpfulness, and consistently accurate diagnostics.","key_phrases":["great service","very helpful","always accurate with their diagnostics"]},"ChdDSUhNMG9nS0VJQ0FnSURRaG95SHVBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer consistently enjoys positive experiences at Jacksonville Complete Dentistry, praising Dr. Barker and staff for being knowledgeable and friendly.","key_phrases":["always have a good experience","knowledgeable and friendly","always remember me","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNRMEpUVkdnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the staff for being excellent, friendly, and making them feel comfortable.","key_phrases":["Excellent staff","Extremely friendly","made me feel very comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSUNBc2NEZEdBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry","massage-therapy"],"problems":[]},"one_line_summary":"Patient loves the office so much they use it for both dental care and monthly massages.","key_phrases":["use this office as my dentist","monthly massage","Love it!!"]},"ChZDSUhNMG9nS0VJQ0FnSUNBcWRUbGF3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":["dental-anxiety","tooth-problems"]},"one_line_summary":"A self-described dental coward with a history of tooth troubles was put at ease by the staff's thorough explanations and wonderful care.","key_phrases":["coward when it comes to the dentist","so much trouble with my teeth","explained everything","so glad to have found them"]},"ChdDSUhNMG9nS0VJQ0FnSUN3MVltZjJBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dental-office-visit"],"problems":[]},"one_line_summary":"Customer praises the dental office for outstanding and efficient service.","key_phrases":["outstanding service","efficient time","great dental office"]},"ChdDSUhNMG9nS0VJQ0FnSUNRNU5Ta2hRRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":["general-dentistry","dental-consultation"],"problems":["complicated-dental-situation","pain","difficulty-eating","difficulty-smiling"]},"one_line_summary":"A new patient with a complicated dental history expresses high hopes for Dr. Barker and praises the professionalism and courtesy of the entire staff.","key_phrases":["complicated dental situation","professional and courteous","great hopes","want to eat, smile, and not be in pain"]},"ChZDSUhNMG9nS0VJQ0FnSUNBN3ZLaE53EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Barker"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises Dr. Barker and staff for being professional and friendly.","key_phrases":["absolutely the best","professional and friendly","Dr. Barker and staff"]},"ChZDSUhNMG9nS0VJQ0FnSURnLTdEWU53EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["dental-consultation","teeth-repair"],"problems":["financial-constraints-for-dental-care","teeth-needing-repair"]},"one_line_summary":"Patient was impressed by the dentist's honesty and willingness to accommodate her financial situation with affordable dental work.","key_phrases":["very honest and sincere","understood my financial situation","worked with me","affordable rate"]},"ChZDSUhNMG9nS0VJQ0FnSUNBeDRlSkl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"The reviewer praises Jacksonville Complete Dentistry as the best dentist office with an outstanding staff.","key_phrases":["best dentist office","best staff"]},"ChZDSUhNMG9nS0VJQ0FnSURndE96ZVBREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["massage-therapy","facial"],"problems":["back-pain","neck-pain"]},"one_line_summary":"Customer praises the massage therapists for effectively relieving back and neck pain, and enjoys getting facials on the same day for a pampering experience.","key_phrases":["always leave feeling relaxed and in less pain","they both do a great job","really feel pampered","back and neck pain"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbmFMNTRnRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","pricing","responsiveness"],"entities":{"technicians":["Rose","Johnson"],"services":["dental-cleaning","insurance-billing"],"problems":["incorrect-insurance-billing","out-of-pocket-charges-that-should-have-been-covered","threat-of-collections"]},"one_line_summary":"After a billing dispute over insurance claims led to unexpected out-of-pocket costs and a collections threat, the new ownership proactively resolved the issue with a refund, winning the customer back.","key_phrases":["never filed or called","refunded my out of pocket expense","new ownership who obviously put customer service first","have scheduled a cleaning and my family and I will be returning"]},"ChdDSUhNMG9nS0VJQ0FnSURnODV5SmdnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["facial-treatment"],"problems":[]},"one_line_summary":"Customer expresses love for the practice and mentions a great facial experience.","key_phrases":["Love this place","great facial"]},"ChdDSUhNMG9nS0VJQ0FnSURBbjh5TzBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Annette"],"services":["dental-care","spa-services","facials","massages"],"problems":[]},"one_line_summary":"Customer highly recommends the dental and spa services, praising the wonderful staff and relaxing atmosphere, especially Annette's pleasant and informative manner.","key_phrases":["staff is absolutely wonderful","totally relaxing for facials and massages","explains every product she uses and its purpose","strongly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURBZ2Z2cTNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":[],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the clean, serene environment and exceptionally courteous, accommodating staff at Jacksonville Complete Dentistry.","key_phrases":["pleasant, clean, serene dentist trip","day spa experience","go out of their way to be courteous and accommodating"]},"ChZDSUhNMG9nS0VJQ0FnSURRMm82WWF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["dental-bridge","emergency-dental-service","temporary-bridge"],"problems":["broken-bridge","needed-repair-before-out-of-town-trip","missing-front-tooth"]},"one_line_summary":"A patient with a broken bridge needed emergency same-day repair before a trip and was fitted with a beautiful temporary bridge in under two hours.","key_phrases":["when can u get here","out in less than two hours","temp bridge that looks beautiful","saved my life"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cDlPRElREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","technical_knowledge"],"entities":{"technicians":[],"services":["deep-cleaning"],"problems":[]},"one_line_summary":"A new Jacksonville resident discovered the practice through an adjacent spa and was impressed by the kind staff and excellent hygienist work during a deep cleaning appointment.","key_phrases":["kind people and pleasant surroundings","hygienist did a wonderful job","pleasant conversation","highly recommend it"]},"ChdDSUhNMG9nS0VJQ0FnSUN3LXQya213RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry","dental-spa"],"problems":[]},"one_line_summary":"Customer praises the clean office, Dr. Rose's commitment to quality dentistry, and the unique spa addition.","key_phrases":["nice and clean office","committed to providing high quality dentistry","spa is such a nice addition","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbnVuZ0VnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["massage"],"problems":[]},"one_line_summary":"Customer had one of the best massages of her life at the spa side and plans to return.","key_phrases":["one of the best massages I've ever gotten","spa side","will definitely return"]},"ChdDSUhNMG9nS0VJQ0FnSURncXJ2djdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"A fellow dental professional highly praises Dr. Rose for her exceptional clinical skills and remarkable patient empathy.","key_phrases":["clinical dentistry is incredible","ability to empathize with her patients","level of compassion that is tough to match","highly recommend Dr. Rose"]},"ChZDSUhNMG9nS0VJQ0FnSUNRaHF6YVpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient gives Dr. Rose and Jacksonville Complete Dentistry the highest recommendation, praising her compassion, honesty, and high-quality care.","key_phrases":["compassionate, loyal, and very honest","makes her patients feel very comfortable","provides high quality dentistry","highest recommendation"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MFlHSkl3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Johnson"],"services":["dental-care"],"problems":[]},"one_line_summary":"Patient praises Dr. Johnson as exceptionally thoughtful and trustworthy, calling the office top-notch and deserving more than 5 stars.","key_phrases":["top-notch, high quality dental office","most thoughtful people I have met","absolutely trust her with my dental care","If I could give more than 5 stars I would have"]},"ChZDSUhNMG9nS0VJQ0FnSURBeF9tY1ZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Customer praises the professional and friendly staff, highlighting Dr. Barker as an excellent dentist with consistently successful procedures.","key_phrases":["professional and friendly","excellent dentist","procedures have gone exceptionally well"]},"ChdDSUhNMG9nS0VJQ0FnSURRdmRidnlRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Patient consistently enjoys great experiences at Jacksonville Complete Dentistry due to its awesome staff and clean environment.","key_phrases":["always have a great experience","Awesome staff","clean, enjoyable environment","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNnNjZtbVlREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":["Johnson","Barker"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient praises the clean, spa-like office and the kindness of both Dr. Johnson and Dr. Barker across multiple visits.","key_phrases":["clean, modern, and smells like a spa","very kind and caring","great experience every time"]},"ChdDSUhNMG9nS0VJQ0FnSUN3d05USzhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Reviewer praises Dr. Rose as a compassionate, patient-focused dentist who takes time to educate patients about their dental needs.","key_phrases":["compassionate dentist with a heart of gold","really cares about her patients needs","spend the time with you to educate you","relieved to meet such a nice dental provider"]},"ChZDSUhNMG9nS0VJQ0FnSUNndklpV1JREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Johnson"],"services":["dental-treatment","general-dentistry"],"problems":["dental-anxiety","fear-of-needles"]},"one_line_summary":"A dental-anxious patient praises Dr. Johnson for her compassionate one-on-one communication and genuine care, making her excited to continue treatment.","key_phrases":["absolutely terrified of the dentist","discuss one on one with me about my concerns","actually made me feel she cared","actually excited"]},"ChZDSUhNMG9nS0VJQ0FnSURnNzVialJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient enthusiastically praises Dr. Rose for his down-to-earth approach, realistic treatment planning, and wonderful chairside manner.","key_phrases":["Dr. Rose is amazing","Down to earth, realistic with treatment","Wonderful chairside manner","You will not be disappointed"]},"ChZDSUhNMG9nS0VJQ0FnSUNBMy0teUJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rose"],"services":["general-dentistry"],"problems":[]},"one_line_summary":"Patient enthusiastically praises Dr. Rose and the practice, recommending it to family and friends without hesitation.","key_phrases":["Dr. Rose is awesome","This practice is beautiful","recommend without hesitation"]}},"faq":[{"question":"Is Jacksonville Complete Dentistry professional?","answer":"Based on 735 reviews mentioning professionalism & conduct, 97.1% report positive experiences. Customers frequently mention \"very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pkUmRuRjJjWEkxVG5rNE5GWmFibXhTUTJzNVRtYxAB","ChZDSUhNMG9nS0VJQ0FnSUQyNElfREVREAE","Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB"]},{"question":"Is Jacksonville Complete Dentistry courteous and friendly?","answer":"Based on 605 reviews mentioning courtesy & friendliness, 98.8% report positive experiences. Customers frequently mention \"friendly staff\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pkUmRuRjJjWEkxVG5rNE5GWmFibXhTUTJzNVRtYxAB","ChZDSUhNMG9nS0VJQ0FnSUQyNElfREVREAE","Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB"]},{"question":"Is Jacksonville Complete Dentistry knowledgeable and skilled?","answer":"Based on 275 reviews mentioning technical knowledge & expertise, 96.7% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SeVpHTk5aM0JtTVdWRmF6aG1aWFY2TFdOaVUyYxAB","Ci9DQUlRQUNvZENodHljRjlvT25VNGRsVTBNRmhUU0ZNMmFXSlhPRUk1WTFaRU0xRRAB"]},{"question":"Is Jacksonville Complete Dentistry good at communicating with customers?","answer":"Based on 249 reviews mentioning communication & updates, 88.8% report positive experiences. Customers frequently mention \"very informative\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SeVpHTk5aM0JtTVdWRmF6aG1aWFY2TFdOaVUyYxAB","Ci9DQUlRQUNvZENodHljRjlvT21WSVRXZHJNbTlHY210RE1sSk1ablptWVVsVk9WRRAB"]},{"question":"Is Jacksonville Complete Dentistry clean and tidy?","answer":"Based on 86 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention \"clean\".","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSUN1ODRXdTJBRRAB","ChdDSUhNMG9nS0VMS0d1TEN1d0wtMThRRRAB","Ci9DQUlRQUNvZENodHljRjlvT25oWlJHTjFYMTlwWWtSblVXeFNUVXgyUlV4R1pWRRAB"]},{"question":"Is Jacksonville Complete Dentistry effective at solving problems?","answer":"Based on 72 reviews mentioning problem resolution & effectiveness, 69.4% report positive experiences. Customers frequently mention \"Finding another place\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT205SlpHVm5XVTlOWjNKaVVqZExZM0ZHVmtWc1YwRRAB","Ci9DQUlRQUNvZENodHljRjlvT2psSGRVZDZMV2xEWjBkVFluQnNXbEE1V0dKc2NXYxAB","Ci9DQUlRQUNvZENodHljRjlvT21sTGVXYzJRV3REV0VKclVGODJOVVIyUVRaUlUyYxAB"]},{"question":"Is Jacksonville Complete Dentistry on time for appointments?","answer":"Based on 70 reviews mentioning punctuality & on-time service, 95.7% report positive experiences. Customers frequently mention \"Timely\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB","ChZDSUhNMG9nS0VJQ0FnSUMtaEpia0RnEAE","ChZDSUhNMG9nS0VJQ0FnSURiN2VfRmNREAE"]},{"question":"Is Jacksonville Complete Dentistry easy to schedule with?","answer":"Based on 67 reviews mentioning scheduling & booking ease, 85.1% report positive experiences. Customers frequently mention \"Easy scheduling\".","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSURXN1lxdTFBRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tkT1VuRXdaWEJNV1RoeE5WOVlTVkJtVEVSWlZWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21sTGVXYzJRV3REV0VKclVGODJOVVIyUVRaUlUyYxAB"]},{"question":"Is Jacksonville Complete Dentistry affordable and fairly priced?","answer":"Based on 57 reviews mentioning pricing & value, 61.4% report positive experiences. Customers frequently mention \"Fair prices\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WSVRXZHJNbTlHY210RE1sSk1ablptWVVsVk9WRRAB","Ci9DQUlRQUNvZENodHljRjlvT21sTGVXYzJRV3REV0VKclVGODJOVVIyUVRaUlUyYxAB","Ci9DQUlRQUNvZENodHljRjlvT21ObVNtSldUWFJETm5wRk9HZFNVbWd5Y1c5Q1ozYxAB"]},{"question":"Is Jacksonville Complete Dentistry responsive and quick?","answer":"Based on 43 reviews mentioning responsiveness & speed, 76.7% report positive experiences. Customers frequently mention \"they got me in quick\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25VNGRsVTBNRmhUU0ZNMmFXSlhPRUk1WTFaRU0xRRAB","Ci9DQUlRQUNvZENodHljRjlvT205SlpHVm5XVTlOWjNKaVVqZExZM0ZHVmtWc1YwRRAB","Ci9DQUlRQUNvZENodHljRjlvT21ObVNtSldUWFJETm5wRk9HZFNVbWd5Y1c5Q1ozYxAB"]},{"question":"Does Jacksonville Complete Dentistry handle staff quality & friendliness?","answer":"Staff Quality & Friendliness appears in 478 of 999 reviews, 99.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pkUmRuRjJjWEkxVG5rNE5GWmFibXhTUTJzNVRtYxAB","ChZDSUhNMG9nS0VJQ0FnSUQyNElfREVREAE","ChZDSUhNMG9nS0VJQ0FnSUMtaEpia0RnEAE"]},{"question":"Does Jacksonville Complete Dentistry handle patient experience & satisfaction?","answer":"Patient Experience & Satisfaction appears in 393 of 999 reviews, 98% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pkUmRuRjJjWEkxVG5rNE5GWmFibXhTUTJzNVRtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pjeFZVVnVNVXBPYlV0RldGRndSR1ZaWW5KV01GRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tSd1JYbzVSbE5ZVjBOV1VWZDNZMU5EVVZndGFFRRAB"]},{"question":"Does Jacksonville Complete Dentistry handle dental cleaning & hygiene?","answer":"Dental Cleaning & Hygiene appears in 165 of 999 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB","ChZDSUhNMG9nS0VJQ0FnSUMtaEpia0RnEAE","Ci9DQUlRQUNvZENodHljRjlvT25VNGRsVTBNRmhUU0ZNMmFXSlhPRUk1WTFaRU0xRRAB"]},{"question":"Does Jacksonville Complete Dentistry handle patient comfort & anxiety relief?","answer":"Patient Comfort & Anxiety Relief appears in 137 of 999 reviews, 99.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SeVpHTk5aM0JtTVdWRmF6aG1aWFY2TFdOaVUyYxAB","ChZDSUhNMG9nS0VJQ0FnSURLd3Z6UFZREAE"]},{"question":"Does Jacksonville Complete Dentistry handle general dentistry & routine care?","answer":"General Dentistry & Routine Care appears in 103 of 999 reviews, 100% of them positive.","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnSUQyNElfREVREAE","Ci9DQUlRQUNvZENodHljRjlvT2s4eVpESm5Ra2xpTFRKSGNVNDBNV2RZYjBSUVZGRRAB","ChdDSUhNMG9nS0VKZmFycEN3am9yaDlnRRAB"]}],"summary":"Jacksonville Complete Dentistry in Jacksonville, FL has accumulated 999 customer reviews spanning from October 2017 through May 2026, reflecting an overall positive sentiment score of 0.85 with 96.2% positive, 0.3% neutral, and 3.5% negative responses. The practice's strongest performing dimensions are Courtesy and Friendliness (98.8% positive across 605 mentions), Professionalism and Conduct (97.1% positive, 735 mentions), and Cleanliness and Tidiness (100% positive, 86 mentions). Technical Knowledge and Expertise earned 96.7% positive marks from 275 reviewers, while Communication and Updates registered 88.8% positive across 249 mentions. Scheduling and Booking Ease stood at 85.1% positive from 67 mentions, and Responsiveness and Speed reached 76.7% positive from 43 mentions. Two aspects warrant particular attention as they fell below the 70% positive threshold: Problem Resolution and Effectiveness scored 69.4% positive from 72 mentions, indicating a meaningful minority of patients experienced unresolved issues; and Pricing and Value scored 61.4% positive from 57 mentions, suggesting cost and perceived value are recurring concerns among a substantial portion of reviewers. Among named staff members, Barker appeared in 107 reviews with an average rating of 4.9, making them the most frequently mentioned individual. Rose followed with 79 mentions and a 4.9 average, while Jessica (32 mentions, 4.9 average), Montoya (26 mentions, 5.0 average), and Lindsey (23 mentions, 5.0 average) also received consistent praise. On the services side, General Dentistry was mentioned in 272 reviews at 100% positive, followed by Dental Hygiene (118 mentions, 98.3% positive), Teeth Cleaning (68 mentions, 95.6% positive), Dental Cleaning (56 mentions, 91.1% positive), and Dental Exam (53 mentions, 90.6% positive). Topic-level analysis shows Staff Quality and Friendliness as the dominant theme across 478 reviews at 99.2% positive, followed by Patient Experience and Satisfaction (393 reviews, 98% positive) and Dental Cleaning and Hygiene (165 reviews, 100% positive). Patient Comfort and Anxiety Relief scored 99.3% positive from 137 reviews, a notable strength for anxious patients. Emergency Dental Care and Dental Procedures topics showed somewhat lower positivity at 85% (20 reviews) and 77.8% (18 reviews) respectively, and Pricing and Billing registered 72.2% positive from 18 reviews, consistent with the pricing aspect findings. Overall sentiment has remained stable throughout the review period.","pull_quote":"Across 999 reviews, Jacksonville Complete Dentistry earns 96.2% positive sentiment, with near-perfect scores for staff friendliness and cleanliness, though pricing and problem resolution trail at 61.4% and 69.4% positive respectively."}