Jacksonville Complete Dentistry

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marisol rios

September 25, 2025 · review of Jacksonville Complete Dentistry

Hello, I really enjoy coming to this dental office and have always had a great experience. However, I recently changed my dental insurance plan, and unfortunately, I wasn’t aware that my new plan is not in-network with your office. I had made an appointment and even left work early to make it on time, only to find out upon arrival that I would be charged out of pocket for the cleaning. I wish I had known this in advance to avoid the inconvenience. Just wanted to share this feedback in hopes it might help improve communication around insurance coverage in the future. Thank you.

Response from owner

Hello Marisol, Thank you so much for your kind words about our team and for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We completely understand how frustrating insurance issues can be, especially when plans or coverage change. While it is ultimately each patient’s responsibility to verify insurance coverage and confirm which providers are in-network, our office does offer insurance verification as a courtesy to help make things easier whenever possible. Unfortunately, insurance networks can change frequently and not all plans provide up-to-date information to dental offices in advance. We’re sorry for any inconvenience this situation caused and truly value your continued trust in our care. Please don’t hesitate to reach out to our front office team if you’d like any help reviewing your current plan or exploring options for future visits. Warm regards!

October 21, 2025

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