Jacksonville, FL
What customers say about Jacksonville Complete Dentistry
Jacksonville Complete Dentistry in Jacksonville, FL has accumulated 1,000 customer reviews spanning from February 2021 through June 2026, achieving an overall sentiment score of 0.87 with 96.4% positive, 0.5% neutral, and 3.1% negative responses. The practice performs exceptionally well across most evaluated dimensions. Cleanliness and tidiness earned a perfect 100% positive rating across 42 mentions, while courtesy and friendliness reached 99% positive across 416 mentions — the highest-volume aspect in the dataset.
Professionalism and conduct scored 96.9% positive across 516 mentions, and technical knowledge and expertise came in at 97% positive across 198 mentions. Punctuality rated 93.8% positive across 48 mentions, and responsiveness scored 81.5% positive across 27 mentions. Communication and updates registered 87% positive across 169 mentions, an area that remains solid but trails the practice's top-tier categories.
Two aspects fall below the 70% positive threshold and warrant attention: problem resolution and effectiveness rated 69.2% positive across 52 mentions, and pricing and value rated only 57.9% positive across 38 mentions, suggesting a meaningful minority of patients find costs inconsistent with their expectations or experience difficulty when issues arise. Among named staff, Barker leads with 72 mentions and an average rating of 5.0, followed by Rose (32 mentions, 4.9), Montoya (26 mentions, 5.0), Jessica (24 mentions, 4.9), and Lindsey (23 mentions, 5.0). On the services side, general dentistry generated the highest volume at 175 mentions with 99.4% positive sentiment, followed by dental hygiene at 97.8% positive across 92 mentions, and teeth cleaning at 98.4% positive across 62 mentions.
“Great experience from start to finish. Friendly helpful staff. Quality of care top notch. My dentist “Sam” was awesome. And the billing process was thorough and well explained. This will be my dentist office from now on.”
Dental exams and dental cleanings each scored above 92% positive. Topic-level analysis reinforces strong performance in patient comfort and anxiety relief (100% positive, 82 reviews), office environment (100% positive, 54 reviews), and teeth cleaning and hygiene (99.3% positive, 139 reviews). Emergency dental care was somewhat less consistent at 88.2% positive across 17 reviews, and pricing and insurance registered 68.8% positive across 16 reviews, aligning with the aspect-level pricing concern.
The overall trend across this review period is rated as stable.
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