What customers say about Jacksonville Complete Dentistry

Jacksonville Complete Dentistry in Jacksonville, FL has accumulated 999 customer reviews spanning from October 2017 through May 2026, reflecting an overall positive sentiment score of 0.85 with 96.2% positive, 0.3% neutral, and 3.5% negative responses. The practice's strongest performing dimensions are Courtesy and Friendliness (98.8% positive across 605 mentions), Professionalism and Conduct (97.1% positive, 735 mentions), and Cleanliness and Tidiness (100% positive, 86 mentions). Technical Knowledge and Expertise earned 96.7% positive marks from 275 reviewers, while Communication and Updates registered 88.8% positive across 249 mentions.

Scheduling and Booking Ease stood at 85.1% positive from 67 mentions, and Responsiveness and Speed reached 76.7% positive from 43 mentions. Two aspects warrant particular attention as they fell below the 70% positive threshold: Problem Resolution and Effectiveness scored 69.4% positive from 72 mentions, indicating a meaningful minority of patients experienced unresolved issues; and Pricing and Value scored 61.4% positive from 57 mentions, suggesting cost and perceived value are recurring concerns among a substantial portion of reviewers. Among named staff members, Barker appeared in 107 reviews with an average rating of 4.9, making them the most frequently mentioned individual.

Rose followed with 79 mentions and a 4.9 average, while Jessica (32 mentions, 4.9 average), Montoya (26 mentions, 5.0 average), and Lindsey (23 mentions, 5.0 average) also received consistent praise. On the services side, General Dentistry was mentioned in 272 reviews at 100% positive, followed by Dental Hygiene (118 mentions, 98.3% positive), Teeth Cleaning (68 mentions, 95.6% positive), Dental Cleaning (56 mentions, 91.1% positive), and Dental Exam (53 mentions, 90.6% positive). Topic-level analysis shows Staff Quality and Friendliness as the dominant theme across 478 reviews at 99.2% positive, followed by Patient Experience and Satisfaction (393 reviews, 98% positive) and Dental Cleaning and Hygiene (165 reviews, 100% positive).

Patient Comfort and Anxiety Relief scored 99.3% positive from 137 reviews, a notable strength for anxious patients. Emergency Dental Care and Dental Procedures topics showed somewhat lower positivity at 85% (20 reviews) and 77.8% (18 reviews) respectively, and Pricing and Billing registered 72.2% positive from 18 reviews, consistent with the pricing aspect findings. Overall sentiment has remained stable throughout the review period.