I loved this dentist office for years when I saw Dr. Barker. The hygienist Jessica is great - I have only good things to say about her.
However, I saw new dentists my last few visits. At my last visit, I was told I needed 4 fillings at once after never needing any. I had 2 of them done, but then the office stopped accepting my insurance. I went to a new dentist in-network to get a new treatment plan for the other 2 teeth. The new dentist stated I didn’t need any fillings and the 2 that Jacksonville Complete Dentistry had done were so surface level it was more like a sealant and one was a sealant with stain remaining underneath. So caution - get a second opinion if you go here and suddenly need a lot of work.
Response from owner
Thank you for taking the time to share your experience in such detail. We truly appreciate your years of trust in our office and your kind words about Jessica—she’ll be glad to hear that her care made such a positive impression.
We’re very sorry to hear about the frustration and confusion surrounding your recent treatment and the insurance change. We understand how concerning it can be to receive differing opinions, and we respect your decision to seek a second evaluation. Dentistry can sometimes involve differences in clinical judgment, especially when it comes to early or surface-level findings, but your comfort and confidence in your care are always paramount.
We appreciate you sharing this feedback, as it helps us reflect and improve communication and clarity around treatment recommendations. We wish you the very best with your ongoing dental care and thank you again for being open about your experience.