Theresa Bergstrom

Dr. Rose and all the hygienists are very nice, and the practice is clean (although overdecorated in a very dated style). Unfortunately, their billing and reception are not good. I went for a cleaning and exam today, and when I checked out I was told I had a $247 balance from my previous visit because they no longer accept my insurance. They didn't tell me this before my last appointment or at this appointment when I arrived, and they never sent me a bill. They previously sent me a bill for a visit several months ago and stated they were out of network, but when I inquired about it they just said they "fixed" it. Since then, my husband and I both have gone for cleanings and exams and asked if there were any billing or insurance issues and we were told no...until today. I even asked the receptionist if she knew I had an insurance they didn't accept when she checked me in, and she said yes, but they sent letters (which I never got) to patients and she assumed I knew. They're good but not enough for me to not use the insurance I have and pay out of pocket. BEWARE!!!!

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