Tiffany Snow

Item: Jacksonville Complete Dentistry
Rating: 1
Author: Tiffany Snow

January 6, 2026 · review of Jacksonville Complete Dentistry

I scheduled a cleaning over the phone, but when I came in, I was given an exam. I was told afterwards that a cleaning can only be administered after the exam, but they didn't have an actual cleaning appointment scheduled for me once the exam was over, even though that's what I came in to get. After I paid, Gabriela was incredibly rude when I asked her to email me the results of my exam, and had me leave before sending everything so that she could attend to another patient. If you need documents sent over, ask for them before you pay. I don't recommend coming here as this office doesn't communicate its requirements properly to new patients.

Response from owner

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit did not meet your expectations and that there was frustration surrounding your appointment. For new patients, our standard process requires an initial exam before a cleaning can be performed, as this allows the provider to ensure appropriate and safe care. We regret that this requirement was not clearly communicated to you at the time of scheduling, and we understand how that could be disappointing when you were expecting a cleaning that day. We also apologize if our communication at checkout felt rushed or discourteous. That is not the level of service we strive to provide, and we appreciate you bringing this to our attention so we can address it with our team. Your feedback is valuable and helps us improve how we communicate with new patients moving forward. If you would like to discuss your experience further or need assistance with your records, we encourage you to contact our office directly so we can help resolve this.

January 6, 2026

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Other reviews

March 27, 2025

S H

Highly recommend.

June 26, 2020

A Anadio

WOW! What a super professional staff with a very thorough and efficient process. I brought my mom in yesterday for an opinion and it was a great pleasure to meet with Dr Barker - he truly cares and is extremely knowledgeable. This one experience resulted in me leaving my first Google review. I have decided to proceed there with my mom's dental needs, use Dr Barker myself in the future, and refer anyone that I know to go there. If you are looking for a new dentist, you can not go wrong if you make an appointment with Dr Barker and his staff. Highly recommended from someone that has had plenty of dentists in the past!

September 27, 2018

Kelyn Wilson

Very nice and clean place made me feel as if it was my childhood dentist first time as a adult handling this kind of stuff Ciara at the front made it a extremely easy process and helped me thru it all I highly recommend JCD for anybody who wants a place to call home and get treated like family will go back every month until they tell me it’s no longer needed u can trust them and that’s hard in today’s world

August 29, 2021

Caroline Augustine

Dr. Rose was so nice as well as all of the other staff. My hygienist was really gentle and made me super comfortable. The other office staff were very pleasant and I am very happy complete dentistry is my new dentist.