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Topic

New & First Visit Experience

97.6% positive

Across 1000 reviews of Jacksonville Complete Dentistry in Jacksonville, FL, new & first visit experience appears in 41 reviews (97.6% positive), from 2021-02-23 through 2026-06-04.


Key findings

  • New & First Visit Experience mentioned in 41 of 1000 reviews (4.1%)

  • 97.6% of New & First Visit Experience reviews are 4 or 5 stars

  • Average rating in New & First Visit Experience reviews: 4.9★

Aspects most discussed in these reviews

  • Courtesy & Friendliness

    83%34 mentions
  • Professionalism & Conduct

    80%33 mentions
  • Communication & Updates

    44%18 mentions
  • Technical Knowledge & Expertise

    34%14 mentions
  • Scheduling & Booking Ease

    12%5 mentions
  • Responsiveness & Speed

    10%4 mentions

Reviews mentioning new & first visit experience

May 9, 2026

Michael “Mighty Mike” Murillo

Amazing first impression. Beautiful facility and a knowledgeable and friendly staff. I had a very positive experience in the most calming atmosphere. I would most certainly recommend JCD to anyone needing dental care.

Response from owner

Thank you so much, Michael, for your amazing review! We're thrilled that you had such a positive first impression of our facility and our friendly, knowledgeable staff. Creating a calming atmosphere for our patients is important to us, and we're glad that you felt comfortable during your visit. Your recommendation means a lot to us, and we look forward to providing excellent dental care for you and anyone you refer to us!

July 11, 2024

January 9, 2026

Earlene Mears

I have heard that this Dentistry is outstanding.. I filled out a form on line..The E mails, Tex’s that I received were almost every day…I was really going to make an appointment. But I explained I would contact them when I was ready.. That did not matter with this company.. Every day a phone call or text they would send me. RESULT I’M NOT INTERESTED !

Response from owner

Thank you for sharing your feedback. We’re sorry to hear that our follow-up communications felt excessive and led to a frustrating experience. Our intention is to be helpful and responsive to people who request information, but we understand that preferences for communication vary, and we regret that we missed the mark in your case. We appreciate you bringing this to our attention, as it helps us improve how we respect individual boundaries and timing. If you ever reconsider in the future, we’d be happy to assist on your terms. We wish you all the best.

January 13, 2026

November 25, 2025

Michele DeBacco

Today was the first day I met Dr. Sam at Complete Dental. He was very professional and patient with me as a senior. He explained everything in language I could understand! Lol I was impressed with how thorough he was with his initial examination of my lips, my gums, my teeth, my neck, my throat. All of my records were transferred, and the staff assured me they had everything; they as well were professional, kind, and gracious as I was established as a new patient.

Response from owner

Thank you so much for sharing your experience with us. We’re glad to hear your first visit went smoothly and that everything was explained in a clear and comfortable way. Our team works hard to make each appointment thorough and welcoming, especially for new patients, so it’s great to know you felt supported throughout the process. We appreciate you trusting us with your care and look forward to seeing you again.

December 9, 2025

October 16, 2025

Bryan Bratt

First time here and I had Dr Sam. After being a patient at a different provider and having not great experience I feel like this has been a great change of pace. Sam definitely has the attitude of wanting to help and address issues before addressing anything else.

Response from owner

Thank you so much for sharing your experience and for giving our office the opportunity to care for you! We’re so glad to hear that your first visit with Dr. Sam was a positive one. Our team truly values a patient-first approach, and it’s wonderful to know you felt that care and attention from the start. We appreciate your trust in us and look forward to continuing to provide you with the best possible care at every visit!

October 21, 2025

July 21, 2025

Evelyn Delgado

It was my first visit . The staff and the dentist were great. I would definitely recommend this dentist office.

Response from owner

Thank you for sharing your feedback! We’re glad to know your first visit was a positive experience, and we truly appreciate your recommendation.

August 28, 2025

July 14, 2025

Cecilia Reed

Great first visit. Very conscientious staff.

Response from owner

Thank you for sharing your feedback! We’re glad your first visit was a positive experience and appreciate your kind words about our team.

July 17, 2025

June 30, 2025

RBB B.

Great experience here today as a new patient. From the first phone call to make the appointment to the cleaning and meeting the dentist, all a great experience. Definitely recommend.

Response from owner

Thank you for your kind feedback! We’re so glad your first visit was a positive experience, and we truly appreciate your recommendation.

July 17, 2025

June 25, 2025

MurkMan NineOhFouh

Enjoyed my visit today. Great environment, clean and professional atmosphere, great staff, and great customer service. JCD will be my go to as far as all my dental needs.

Response from owner

Thank you for your generous feedback! We’re delighted to know you enjoyed your visit and that our team’s professionalism and welcoming environment made a positive impression.

July 17, 2025

June 19, 2025

Xochitl Maria Hasanovic

Today was our first newborn appointment with Dr. Alexandra Kostur, and we couldn’t be more pleased. As first-time parents, we had lots of questions, and Dr. Kostur was incredibly kind, professional, and patient. She took her time to thoroughly explain everything we needed to know and made us feel comfortable and supported every step of the way. Her calm and caring approach really stood out. We definitely recommend her to any new parents looking for a knowledgeable and compassionate pediatrician.

Response from owner

We’re so happy to hear your first visit went well and that Dr. Kostur made you feel supported and comfortable. It means a lot that you would recommend her, and we appreciate you sharing your experience with us.

August 28, 2025

May 23, 2025

Bill H.

A very pleasant experience. From being politely greeted at the front desk, to the thorough and comprehensive X-rays, facial photos, and oral exam, I knew this was a top notch team. With Dr. Barker and Rose, I am confident I will receive a good treatment plan.

Response from owner

Thank you for sharing such a kind review. We’re glad to hear you felt welcomed from the start and that your experience gave you confidence moving forward. We truly appreciate your trust in our team!

July 17, 2025

April 26, 2025

Laura O'Brien

Every person I interacted with was extremely nice and helpful. Before my first session, I called various dentists in Jax. They had the most affordable rates I found. At my appointment, I was extremely impressed by the service (better than what I paid much more for in the past), and I already scheduled my next appointment.

Response from owner

Thank you so much for the kind words, Laura! We're so happy to hear that you had a great experience with us. Our team strives to provide excellent care at affordable rates, and it's wonderful to know we met your expectations. We look forward to seeing you at your next appointment! Thanks again for choosing Jacksonville Complete Dentistry! 😊

April 30, 2025

April 4, 2025

Taylor Hildreth

Absolutely wonderful service! Even though I'm a new patient, they were able to see me in less than a week. Every employee was so friendly and actually listened when I talked about which teeth were troubling me. Will absolutely be coming back here from now on!

Response from owner

Thank you so much for the great review, Taylor! We're so happy to hear that you had a positive experience with us, especially as a new patient. It's wonderful to know that our team made you feel heard and cared for. We look forward to seeing you again at your next visit! 😊

April 30, 2025

March 1, 2025

Shanequa Monds

I had my first visit here and have zero complaints. Everyone from the receptionist to the hygienist was extremely friendly. This is a great dental office.

Response from owner

Hi Shanequa, thank you so much for your wonderful review! 😊 We're thrilled your first visit was great and that our team made you feel so welcome. Looking forward to seeing you again soon!

July 17, 2025

February 24, 2025

Laurie Jacobs

I had my initial visit with the office and I was very impressed with the whole staff. Everyone was nice and friendly. I definitely recommend the office for any dental care.

Response from owner

Hi Laurie, thank you so much for the wonderful review! 😊 We’re so glad your initial visit impressed you and that you’d recommend us. We look forward to caring for you!

July 17, 2025

November 22, 2024

Joe Robinette

1st visit today at Jacksonville Complete Dentistry. Jessica did a great job cleaning my teeth and was very gentle.

Response from owner

Thank you for your thoughtful feedback! We’re glad to hear you had a positive experience with our team. We look forward to continuing to provide you with excellent care at future visits.

September 23, 2025

October 28, 2024

Lisa Pasco

Great 1st experience with this practice. Very nice and very thorough.

Response from owner

Thank you Lisa for the 5 star review! We look forward to seeing you again!

October 28, 2024

October 22, 2024

Tammy Eisenmann

Excellent experience at Jacksonville Complete Dentistry. I assisted my elderly mother-in-law with her first appointment as a new patient. The personnel and dental staff could not have been more kind and patient with us. They took extra care and were very gentle with my mother-in-law's cleaning and x-rays. We will be continuing her dental care there. Thank you so much for a wonderful dental visit.

Response from owner

Thank you, Tammy, for sharing your wonderful experience! We’re so glad to hear that our team was able to provide such kind and gentle care for your mother-in-law during her first visit. We truly appreciate your trust in us for her dental care, and we’re excited to continue serving you both. Thank you for choosing Jacksonville Complete Dentistry!

October 28, 2024

September 11, 2024

jeffrey

Today was my first visit here. The entire staff treated me with respect and courtesy.

Response from owner

Thank you for your wonderful feedback! We're thrilled to hear that our staff made a positive impression on your first visit. Your comfort and respect are our priorities, and we can’t wait to welcome you back!

October 18, 2024

June 6, 2024

Tammy Pate

First time visit today and I couldn’t have been more pleased. From the office atmosphere to the staff. I so appreciated Dr. Barker’s calm presence, knowledge and advice/suggestions. Highly recommend this office!!

Response from owner

Thank you, Tammy, for your wonderful review! We're thrilled to hear that you had such a positive first visit with us. It's great to know you appreciated the office atmosphere and our staff, as well as Dr. Barker's calm presence and knowledgeable advice. Your high recommendation means a lot to us, and we look forward to welcoming you back for your next visit!

July 12, 2024

April 26, 2024

John Eric

My first visit sealed the deal. Everyone was courteous and professional. And several of the assistants are hip. ;) my people

Response from owner

Thank you, John, for your great review! We're thrilled to hear that your first visit sealed the deal for you. It's wonderful to know that you found everyone courteous and professional, and that you connected with our hip assistants. We're glad you feel at home with us, and we look forward to seeing you again!

July 12, 2024

March 17, 2024

Alexis Hageman

My dental hygienist Lyndsey was the best!! I had a very pleasant new patient experience during my first visit here! I already booked my follow up!

Response from owner

Thank you for sharing your experience! We’re thrilled your first visit went smoothly and that you felt well cared for. We look forward to seeing you at your follow-up appointment!

December 9, 2025

March 8, 2024

Barry Barrymore

I’m completely satisfied with the choice I made to have JCD take care of my dental needs. The check in process, the dental hygienist, the dentist and the checkout staff, all made me feel quite comfortable and confident that I made the right decision to switch my care over to them. Thank you.

October 26, 2023

cristina watson

I had my first visit at this office today and it was amazing! I usually hate x rays but Alexis probably did the best and most comfortable set of x-rays that I’ve ever had. She was super quick and efficient and really explained each step. I also had the pleasure of meeting dentist Rose and she was wonderful as well! She was very knowledgeable and gentle, and addressed all of my concerns. She took the time to explain everything and she even provided prevention methods to solve some of my concerns. This office feels like a family already and I am thankful to have them in jax!

October 14, 2023

Patty M

First time and will have a lot of work done. The staff and the dentist was fantastic to help an older patient get through the first stage. Always hard when you see a new dentist and worry if they’ll do a good job and take care of you. They certainly did, and I highly recommend them.

December 23, 2022

Lauren Drimmel

I just moved to jax and have been very nervous about finding a good dentist. After reading the amazing reviews I decided to try Jacksonville Complete Dentistry out. I was not disappointed. Everyone was incredibly welcoming, and my hygienist did an amazing job. She talked me through everything and actually wanted to understand me. Couldn’t have asked for a better experience, and would recommend them to EVERYONE!!

December 22, 2022

Raul Carrera

First experience was Outstanding. Dr and Dental tech super attentive of my needs, with detailed explanation and follow up plan for treatment. Best service ever received! Thanks

November 24, 2022

Jeff Sneed

It’s my first visit and so far I am excited because I am terrified of dentists. It’s irrational but what can you do other than find a dentist and office that cares. The whole office and dentist exceeded my expectations. I have my next appointment next week so stay tuned…

November 10, 2022

Joshua Satler (Josh)

Overall, fantastic experience...even during these crazy Covid times. I specifically searched for a reputable Prosthodontist in Jacksonville after I recently moved to the area. There wasn't much to choose from, but I KNOW I made the right choice. All of the staff I met were very friendly, personable, and accommodating. As a new patient, I was in and out pretty quickly with x-rays, pictures, and exam by Dr. Barker. Already looking forward to my next cleaning...some dentist offices can be a pain...this one is by far one of the better ones!!! I definitely recommend! Edit- 2 years later and still always a great experience. Found out my employer’s dental insurance isn’t covered here after recent letter to me mailed by the dentist. However, still no co-pay after my recent cleaning this week and seems my hygienist changed at some point, but no complaints 👌

Response from owner

Thank you for the wonderful review! Welcome to Jacksonville!!! We are so happy you selected JCD as your dental home. Our goal is for every patient to receive the ultimate experience. It truly warms our heart that you enjoyed your visit. We look forward to seeing you again soon!

May 29, 2020

August 20, 2022

Capt John A

Great dentist, wonderful experience. Recently moved here and had trouble finding a good and honest dentist, this is it. Lindsey was a great hygienist and Dr Rose was really good also. Highly recommend Jacksonville Complete Dentistry.

June 28, 2022

Andrew Hirst

I scheduled an emergency visit due to severe pain in my wisdom tooth. They got me in that afternoon took x-rays, prescribed the antibiotics and scheduled a follow up within 30 minutes. The staff was very professional and courteous. I found myself a new dentist. Good stuff.

May 21, 2022

Steve Hoskie

Great experience for my first cleaning with this office. They use a very thorough approach between the number of X-rays taken and time spent to clean your teeth.

December 18, 2021

Courageous Karen

Very nice and through. I'm looking forward to my next appt.

September 22, 2021

Randy Ratliff

I just had my first dentist appointment in over a decade. I’ve been terrified to go after some childhood trauma. When I called to make an appointment the woman who answered the phone made sure to answer all of my questions. They provided comfort and reassurance that the dentists and staff will take their time with me and make sure I remain comfortable. My appointment went so well! The young lady who took my photos and X-rays made sure I was comfortable, explained everything, and was an absolute joy to be around. Dr. Rose was excellent and provided in-depth explanations of her exam and went over everything I should expect and what my nexts steps are. Dr. Rose and her staff provided a 100% judgement-free experience and really earned my trust. I recommend this dentist office to anyone who’s wanting to take back control of their dental health and are looking for pleasant, judgement-free dental care.

September 18, 2021

Kaitlin H

I’ve had a wonderful experience for both my first visit (with X-rays, exam, cleaning) and my follow up cleaning 6 mo later. Everyone is so great! Excellent service from beginning to end. I was nervous, having not gone to the dentist in a while, but they made it a comfortable and positive experience!

August 29, 2021

Caroline Augustine

Dr. Rose was so nice as well as all of the other staff. My hygienist was really gentle and made me super comfortable. The other office staff were very pleasant and I am very happy complete dentistry is my new dentist.

July 29, 2021

April Smith

It was my first visit and it was probably my best experience I’ve had at a dentist office in my 50 years. They were very friendly and knowledgeable and explained everything to me in detail. I definitely recommend JCD!!

July 10, 2021

Giorgia Dushi

I’ve been through 3 dentists office and have not been able to find the right one. After my first visit with Dr. Johnson I knew this was going to be the right place for me. Amazing and super nice staff.

June 15, 2021

Ryan Cinney

Dr. Rose and Kelley are amazing! I just moved back to Jax from DC and I’ve been looking for a great dentist and Jacksonville Complete Dentistry is it! They have great chair manners and make you feel super comfortable! They are sensitive and gentle to your needs and the office staff is also great. Highly highly recommend!

June 3, 2021

Ron Searle

Having just moved to the area I needed a dentist for a broken tooth.I was able to get into see Dr. Rose the very same day my wife called. The front office staff was very accommodating. The doctor explained everything & provided me with excellent care. I highly recommend this office .

May 14, 2021

Danielle Brown

Friendly office and this was my first visit. My hygienist took the time to explain everything she was doing for my teeth and recommended the appropriate remedies. This place definitely stood out for great customer service compared to other offices I've been to.

March 28, 2021

Jessica Tailer

This was my first time at JCD and I had a great experience with my cleaning and x-rays! I had no wait time at all and all the staff were very friendly! My hygienist explained everything she was doing and gave me great advice for my needs. She made me feel valued and like I wasn't just being pushed through so other people could been seen. We had a great time and I had no pain! I can't wait to come back in 6 months.