Billing & Insurance

Craig Kemp

Service Great , pricing change confuse me

Shawn Tyrell

My experience at this office left me feeling uncomfortable and concerned about billing transparency and communication. During my first of two cleaning appointments, I was told I owed $151 for cleaning on one side. After questioning the charge, the amount was reduced to $118 for both sides. This sudden change created confusion and made me question the accuracy of the billing. I was also told ahead of time that my cleaning would be split into two visits because numbing would be required. However, once seated for treatment, I was asked whether I wanted numbing, which contradicted what had previously been explained. Due to these inconsistencies and lack of clarity, I chose to cancel the appointment. I believe patients deserve clear communication, consistent treatment planning, and accurate billing from the start.

Michelle L

I loved this dentist office for years when I saw Dr. Barker. The hygienist Jessica is great - I have only good things to say about her. However, I saw new dentists my last few visits. At my last visit, I was told I needed 4 fillings at once after never needing any. I had 2 of them done, but then the office stopped accepting my insurance. I went to a new dentist in-network to get a new treatment plan for the other 2 teeth. The new dentist stated I didn’t need any fillings and the 2 that Jacksonville Complete Dentistry had done were so surface level it was more like a sealant and one was a sealant with stain remaining underneath. So caution - get a second opinion if you go here and suddenly need a lot of work.

Cathy Miller

Please check your insurance to make sure you are still in network. I’ve been a patient for years and used my benefits earlier this year with no issues. Showed up for my appointment recently and was told my insurance is now out of network and had to make a payment I wasn’t expecting.

Michael Quinn

The crown procedure was fine, but I was mislead on what it would cost.

Yolanda Hall

The staff here is so nice. Very clean and modern office. Dr. Sam was very tentative also a great listener. Both him and the hygienist explained everything very detailed & clear for you to understand. I recommend them if you’re looking for a dentist. They also go over your insurance coverage so there are no surprise fees & charges.

Uttam Giri

These people are fraud. We have High Option PPO GEHA(CIGNA) Dental Insurance. They didn't tell us that they are out of network before all those expensive xrays, checkup. Once that is done they said we are out of network. These are scams . Not sure how much will we end up paying for nothing.

Karen S

I came to Jacksonville Complete Dentistry to get a second opinion for a procedure my dentist had recommended. I was impressed with the level of service I received from everyone I encountered at the practice. I was very appreciative of the advice Dr. Barker extended. He even made some adjustments while I was there to avoid the need for further work on the tooth. Unfortunately, this practice is out of network for my insurance. However, if that ever changes I would not hesitate to make them my full time dentist!

Carol Whipp

Good service. Jessica and Chelsea are great! Apparently they are in negotiations with another dental insurance plan. Definitely call and see if they are in-network with your dental plan. If you are looking for a dental plan contact them to see which plan(s) they are in-network.

Joshua Satler (Josh)

Overall, fantastic experience...even during these crazy Covid times. I specifically searched for a reputable Prosthodontist in Jacksonville after I recently moved to the area. There wasn't much to choose from, but I KNOW I made the right choice. All of the staff I met were very friendly, personable, and accommodating. As a new patient, I was in and out pretty quickly with x-rays, pictures, and exam by Dr. Barker. Already looking forward to my next cleaning...some dentist offices can be a pain...this one is by far one of the better ones!!! I definitely recommend! Edit- 2 years later and still always a great experience. Found out my employer’s dental insurance isn’t covered here after recent letter to me mailed by the dentist. However, still no co-pay after my recent cleaning this week and seems my hygienist changed at some point, but no complaints 👌

Caitlan Sherman

I was referred to JCD Group and I’m so glad I made the appointment! First off, their communication about my appointment confirmation and upcoming reminders was fantastic. They not only send texts but will call to remind you as well! I always have so much going on, I need the reminders 😅 Now the appointment: check in was quick. X-rays and hun measurements were efficient and professional. I loved my tech Jessica! I ended up needing quite the deep cleaning and Jessica made me feel comfortable and calm during the whole 2 hours! I almost fell asleep! The staff was fantastic with working with their schedule to get my next cleaning in ASAP and billing was clear and as stated. Great experience! A dentist I don’t dread going back to, but look forward to going back !