All reviews

Marjorie Summitt

I am a 70 year old woman who has never had a worse dental experience than my time at Jacksonville Complete Dentistry. My dentist, Wayne Barker spent no time with me explaining a treatment plan. I was told I had a fractured tooth and it needed to be extracted. During the extraction, Wayne Barker damaged a healthy tooth next to the fractured tooth and had to remove it as well. I also had a two tooth bridge removed and was left with a 4 tooth gap. I tried to explain to Wayne Barker that I had several health issues that were contraindicated for tooth implants. I am over 70, I have plaque psoriasis, I had a gum infection from the fractured tooth, and I have osteoarthritis. He discounted what I said and told me if I didn’t get bone grafts that day, I would limit my options. I felt bullied into this procedure. I asked to have gas and he said it would take an extra 20 minutes and he was already behind his schedule. During his rushed schedule, he broke a healthy tooth next to the tooth that was fractured. Again. I was left with a 4 tooth gap. I thought it might behoove me to have a partial plate, but I wasn’t given that option. I was told that I would get a temporary partial plate after 3 weeks. This would coincide with my stitches removal.At my 3 week appointment, I was told a partial plate wasn’t ordered. I was beyond upset because I called the office to ensure this was happening because I had an important social gathering that evening. The staff at Jacksonville Complete Dentistry, other than Wayne Barker have been very helpful and caring. I am a veteran and Jacksonville Complete Dentistry has a contract with the VA. I have seen the astronomical bills that have been submitted to the VA and have been paid. I hope someone will look into this and ensure others do not have a similar experience.

Shawn Tyrell

My experience at this office left me feeling uncomfortable and concerned about billing transparency and communication. During my first of two cleaning appointments, I was told I owed $151 for cleaning on one side. After questioning the charge, the amount was reduced to $118 for both sides. This sudden change created confusion and made me question the accuracy of the billing. I was also told ahead of time that my cleaning would be split into two visits because numbing would be required. However, once seated for treatment, I was asked whether I wanted numbing, which contradicted what had previously been explained. Due to these inconsistencies and lack of clarity, I chose to cancel the appointment. I believe patients deserve clear communication, consistent treatment planning, and accurate billing from the start.

Earlene Mears

I have heard that this Dentistry is outstanding.. I filled out a form on line..The E mails, Tex’s that I received were almost every day…I was really going to make an appointment. But I explained I would contact them when I was ready.. That did not matter with this company.. Every day a phone call or text they would send me. RESULT I’M NOT INTERESTED !

Tiffany Snow

I scheduled a cleaning over the phone, but when I came in, I was given an exam. I was told afterwards that a cleaning can only be administered after the exam, but they didn't have an actual cleaning appointment scheduled for me once the exam was over, even though that's what I came in to get. After I paid, Gabriela was incredibly rude when I asked her to email me the results of my exam, and had me leave before sending everything so that she could attend to another patient. If you need documents sent over, ask for them before you pay. I don't recommend coming here as this office doesn't communicate its requirements properly to new patients.

E C (EC)

Scam artists! Went in for my annual cleaning that should covered by insurance at 100%. They say now I owe them money and when I asked then about it, Daniella from “billing” said they over charge the insurance companies to see what they can get them to pay and then pick and choose what amount left over they decide to write off and what they want to bill the customer.

Lourdes Hamilton

I've been a patient here for 7 years... don't let them fool you. Everything is peachy until you actually are in pain and need to get in to see them. That's when they don't have availability and don't even make the attempt to get you in when you are in SEVERE pain! Not even after pleading and being placed on hold did they make time. Totally unacceptable and this is truly not good customer service or member retention. Very disappointing! Not the only practice in town.

wen wang

I went through the comments that multiple prior patients share my experience. It took several months to figure out that the treatment was not covered by insurance. I contacted the insurance company and they said the claims were submitted multiple times but only appealed once. Letter of necessity was not provided. I brought it up with the billing manager and office manager. Both gave contradicted statements from the documents provided by insurance company. I feel they do not want you to know that you have to pay out of pocket early on even they know likely it will be denied(per Aetna, deep cleaning has high denial rate). In this case you will keep getting multiple treatments so they can charge you out of pocket later on. It seems to be a pattern. Please everyone who is victim to their practice should report of board of dentistry so we have more cases against them.

Yu Xing

No written review

Valencia Clemons

I’ve been paying for a treatment plan that could no longer work for me so Dr Wayne Barker and his staff came up with a different treatment plan which seemed logical and in return that left me to receive a refund do to my over payment from the initial treatment plan once my treatment ended and their was nothing else they could do I was told I will not be receiving a refund as per Ashley, Daniellea and Dr Barker. Which left me in a financial ruin and to add insult to injury my finish product wasn’t done correctly If it was up to me they wouldn’t even get one star.

Kevin Wells

No written review

Lee Mccznn

This was the worst experience of my life I have never been treated si poorly by any medical professional. 7 and a half months and i was never able to eat 1 bite of food.

Uttam Giri

These people are fraud. We have High Option PPO GEHA(CIGNA) Dental Insurance. They didn't tell us that they are out of network before all those expensive xrays, checkup. Once that is done they said we are out of network. These are scams . Not sure how much will we end up paying for nothing.

ZMF SOS

No written review

Jess

My mom got all her teeth pulled from here back in July and was told to get upper complete denture done when they didn’t even try to save her teeth.. like what ? Where is the patient care to our community or for another solution to get flexibly base upper denture or partial for her when they did pulled her teeth and gave her dentures the same day they told her to wait till the she heal to do a soft adjustment then later on when her healing went away she noticed that her dentures was still not looking natural or normal to her satisfaction and the dr. Bradberry told her it’s nothing he can do about he look very young and does look like he know about dentures at all . I highly recommend a place that care for they patients needs and appearances that it what the dental field is mostly about needles to say Maggie the dental assistant was very helpful and was patience with my mom I just want my mom to be able to smile again. Highly do not recommend this place no patient care was thought of .

Barbara Alexander

If it's an emergency and you need help at first visit, you WILL NOT get the tooth taken care of even though when I called and specifically asked while making the appointment, they assured me that it would be. Instead I was run through x-rays and a barrage of photographs of my teeth, then the doctor visited for 5 minutes then stated I had two options and those would be explained to "be on my way out." End of visit. Since extraction was one option and could have been done that day, and I had anticipated $400-500 (no insurance, on medicare) I simply wanted the price for both options and then something done about my tooth. I would NEVER go back, I left feeling like a foolish senior citizen who had been taken in by false advertising. Ridiculous place.

Kyler Wolf

Absolutely the worst dentist i have ever been to. They lied straight to me over the phone and treated me like dirt in person. There is no way their other reviews are true.

Michael Kingen

This office has no empathy for peoples lives. I had been placed on a "same day" follow up status where I would have to call in to "see if there was an available appointment" every. single. day to see if there was a time slot to get seen! First off, I don't think thats professional at all especially being in a medical field. Are you kidding me?! I missed my one appointment because my father died and had to fly home for that and I missed my second appointment because I contracted Covid (probably from the flight) and was running a fever. I aplogize that calling in to my dental appointment was not top of my priorty list, I guess next time I'll just come in sick and get very else sick! I'll say this, I lived in San Diego and had the same dentist for over 10 years before moving to Jacksonville and on the rare occasion that "LIFE" actually did happen and I couldn't make it, they were more than understanding. Franky and Bonnie on the phone SEEMED to be understanding of my situation but must not have heard the words coming out of my mouth when I said It was beyond my control. Very dissapointing office and would not recommend this office to anyone who wants to feel like their dentist have their back or continue a long term relationship. Service wise: I felt like another customer anytime I DID go in there. It was like a numbers game to them, just another client which might be the reason why they could care less about losing my business. Oh well, Good riddance.

Corey Mercer

UPDATE: Luckily I went back to the VA to show them the work they paid for. They sent me to another dentist and I used Private insurance for another, 3rd opinion. Both dentists were concerned that a replaced crown was very thin and needed to be "watched" especially when anything eaten sticks to it. I can see the original metal filling through the crown and I was told that the "margins", the space from gumline to crown is NOT supposed to have a gap. Great, the possibility to have to get a root Canal on the tooth due to trauma from having to "fix" what was done. 6 months later and tooth not 100%. Original crown lasted 19 years before porcelain cracked. The upsale: Private insurance exam in June 2021 and exam at VA in July had a certain tooth with no issues. After initial appointment here, that tooth magically had a cracked filling...and they were pushing to get as much out of the VA as possible. It's horrendous. I say again, if VA send you as a veteran to this dentist, research and go elsewhere. This may be my experience but if just 1 veteran is given subpar treatment, it is 1 too many. If you are a Veteran and referred here, don't bother. They not only up sell you on things that were not a problem, if you receive any items, they are of the lowest quality made. You leave in a worse condition. Their temporary crowns are made of some sort of paste that dissolves and don't last 2 days, let alone 3 weeks. And they charge VA extreme prices for below standards services and crowns. They display their dislike which is unprofessional to say the least when you don't want all the extras. Now I am being referred elsewhere to fix what Dr Johnson did. A pure waste of VAs money and 3 months of my time. Community care should not send veterans to them. They definitely deserve better care and treatment.

Alyssa Keitt

The most unorganized and disrespectful receptionist’s I have ever met. They make a 700 dollar mistake on their end and act like it’s your fault and expect most of it up front and act like they are doing you a favor but not asking for the whole payment when they made the mistake.

Rebecca Hood

No written review

Liza Sauniere

Complete waste of time and money. Greedy and unhappy doctor. Didn't want to treat hurting patient unless we agree to treat all teeth only in his office. Very diasppointed.